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Perfect Phrases for Dealing with Difficult People
Author: Susan Benjamin
Publisher:
Published: 2013
Total Pages:
ISBN-13:
DOWNLOAD EBOOK →This book contains hundreds of handy phrases for dealing with difficult situations and people in the workplace.
Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
Author: Susan Benjamin
Publisher: McGraw Hill Professional
Published: 2007-09-06
Total Pages: 224
ISBN-13: 9780071595124
DOWNLOAD EBOOK →Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
Management Basics for Information Professionals
Author: G. Edward Evans
Publisher: American Library Association
Published: 2013-08-21
Total Pages: 601
ISBN-13: 1555709265
DOWNLOAD EBOOK →Reflecting the rapidly changing information services environment, the third edition of this bestselling title offers updates and a broader scope to make it an even more comprehensive introduction to library management.
Transforming Young Adult Services
Author: Anthony Bernier
Publisher: American Library Association
Published: 2013-07-24
Total Pages: 415
ISBN-13: 0838996515
DOWNLOAD EBOOK →In this provocative call to action that encourages LIS students, researchers, and practitioners to question some of the underlying assumptions of their discipline, Bernier initiates an open discussion about how YA professionals perceive young adults.
Perfect Phrases for Communications (EBOOK BUNDLE)
Author: Lawrence Polsky
Publisher: McGraw-Hill Professional
Published: 2011-11-18
Total Pages: 417
ISBN-13: 0071796304
DOWNLOAD EBOOK →Turn any disagreement, conflict, and personality clash into productive dialog with Perfect Phrases for Communications Two eBooks in One! Conflict in the workplace is inevitable. But you don’t have to sit back and watch it spread into an uncontrollable fire. When you have the right words and phrases on hand, you can resolve any disagreement and get things back on track in no time—and Perfect Phrases for Communications provides everything you need at the touch of a button. This two-in-one eBook package contains: Perfect Phrases for Conflict Resolution Get access to hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above any workplace conflict and focus on solving the problem. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers Perfect Phrases for Dealing with Difficult People Whether you work for the proverbial “boss from hell,” manage an office packed with “personalities,” or juggle in a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including: Dealing with brutal bosses and confrontational coworkers Turning explosive situations into mutually rewarding ones Handling angry customers and demanding clients Motivating unproductive workers and irresponsible vendors
Perfect Phrases for Meetings
Author: Don Debelak
Publisher: McGraw Hill Professional
Published: 2008-04-06
Total Pages: 217
ISBN-13: 0071641602
DOWNLOAD EBOOK →Everyone wants to shine in business meetings-whether they are leading them or just participating. Perfect Phrases for Meetings provides hundreds of winning, ready-to-use phrases, arming you with the right words to say in eight crucial types of meetings. This book is a valuable tool for anyone who needs to get a message across and stand out as a leader.
Developing Assertiveness Skills for Health and Social Care Professionals
Author: Annie Phillips
Publisher: Routledge
Published: 2021-12-24
Total Pages: 216
ISBN-13: 1000552608
DOWNLOAD EBOOK →Want to communicate clearly, honestly and directly, without avoidance or resorting to manipulative or aggressive behaviour? Learn how to be assertive and explore its advantages as the primary tool of effective communication skills in healthcare settings. If you work in health or social care as a manager or clinician, deal with people on a daily basis, and need these dealings to be thoughtful, effective and stress free, this is the book for you. It teaches you how to understand and alleviate barriers to effective communication, manage the stresses and conflicts, and develop the effective clinical, people and management skills you need to navigate successfully through a career in healthcare. It challenges the reader to re-construct their approach to communication and present themselves more confidently whilst encouraging investment in their personal and professional development. This highly practical guide, and its companion volume Developing Leadership Skills for Health and Social Care Professionals are essential tools for all health and social care professionals wanting to develop relationships with their colleagues, patients and clients including clinicians, practice managers, nurses, midwives, general practitioners, therapists, doctors, dieticians, psychological therapists, paramedics and health visitors.
Perfect Phrases for Documenting Employee Performance Problems
Author: Anne Bruce
Publisher: McGraw Hill Professional
Published: 2005-06-08
Total Pages: 144
ISBN-13: 007176271X
DOWNLOAD EBOOK →Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides: Ways to enhance customer service in any business Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture The best answers to a wide range of interview questions Tips for documenting performance issues and conducting face-to-face reviews This quick-reference tool is perfect for managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.
Perfect Phrases for Motivating and Rewarding Employees, Second Edition
Author: Harriet Diamond
Publisher: McGraw Hill Professional
Published: 2010-08-06
Total Pages: 176
ISBN-13: 9780071744119
DOWNLOAD EBOOK →THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Hundreds of Ready-to-Use Phrases for Encouraging and Recognizing Employee Excellence! Whether you're giving a pep talk to a team or inspiring a direct report in a one-on-one meeting, you need the right words to keep your staff focused, engaged, enthusiastic, and productive. This fully revised and updated edition of Perfect Phrases for Motivating and Rewarding Employees has hundreds of ready-to-use phrases for inspiring peak performance. Learn the most effective language for: Creating a positive work environment Motivating people to achieve goals Providing performance-enhancing feedback Boosting morale in tough times Using social networking for business success
