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Ask a Manager

Author: Alison Green

Publisher: Ballantine Books

Published: 2018-05-01

Total Pages: 306

ISBN-13: 0399181814

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

It Shouldn’t Happen to a Manager

Author: Harry Redknapp

Publisher: Random House

Published: 2016-11-03

Total Pages: 336

ISBN-13: 1473550335

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After 40 years in football management, there’s not a lot I haven’t seen. There’ve been big highs, but a fair share of lows too. When I have to make difficult decisions, I make a point of avoiding newspapers, phone-ins, Twitter – all of it. But there’s always a load of armchair-pundits waiting to start on me. Being a manager has never been easy, but between the fans and the media it often feels impossible to get it right. In It Shouldn’t Happen to a Manager, I talk about how different the job is now from what it was like when I used to play. For one, managers used to drive up and down motorways all day to scout for players – now there’s so much analysis and global scouting. It’s a different thing, completely. In this book, I share everything I’ve learnt from a lifetime of both wins and losses, and wisdom from greats like Cloughie and Ferguson. I’ll tell you about what actually happens in the dressing room, including when Clough smashed the door off its hinges; the bust-ups at full-time, like when I kicked a tray of sandwiches on Don Hutchinson’s head; and the times when I had to swap an arm round a player’s shoulder for a boot up the arse. It’s my guide to being a manager, the Harry way.

The One Minute Manager Meets the Monkey

Author: Kenneth H. Blanchard

Publisher: Harper Collins

Published: 1989

Total Pages: 148

ISBN-13: 0688103804

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When a person goes to the boss with a problem and the boss agrees to do something about it, the monkey is off his back and onto the boss's. How can managers avoid these leaping monkeys? Here is priceless advice from three famous experts: how managers can meet their own priorities, give back other people's monkeys, and let them solve their own problems.

Brilliant Project Management

Author: Stephen Barker

Publisher: Pearson UK

Published: 2015-01-06

Total Pages: 142

ISBN-13: 1292083891

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The full text downloaded to your computer. With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends Print 5 pages at a time Compatible for PCs and MACs No expiry (offline access will remain whilst the Bookshelf software is installed. eBooks are downloaded to your computer and accessible either offline through the VitalSource Bookshelf (available as a free download), available online and also via the iPad/Android app. When the eBook is purchased, you will receive an email with your access code. Simply go to http://bookshelf.vitalsource.com/ to download the FREE Bookshelf software. After installation, enter your access code for your eBook. Time limit The VitalSource products do not have an expiry date. You will continue to access your VitalSource products whilst you have your VitalSource Bookshelf installed.

The Literary Manager's Toolkit

Author: Sue Healy

Publisher: Taylor & Francis

Published: 2022-12-26

Total Pages: 214

ISBN-13: 1000789144

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The Literary Manager’s Toolkit is a clear and comprehensive guide to the role of the literary manager in theatre and beyond, focusing on the key skills, networks, and processes that underpin a successful career in this and associated roles. This book outlines the tasks and responsibilities of a literary manager in the selection, development, and production of new plays. In the first part, it outlines the how, when, and why of the literary manager’s main activities, equipping the reader with everything that they will need when approaching this role’s central challenges. The second part provides a selection of practical, accessible, and easy-to-follow materials and workshop suggestions for literary managers who will work with playwrights as they develop their creative writing and dramaturgy skills. This is the go-to resource for the working professional literary manager or dramaturg, and for students on dramaturgy courses in theatre degree programmes.

The Strategic Quality Manager

Author: Cathy Balding

Publisher: Arcade Custom Publishing

Published: 2011

Total Pages: 193

ISBN-13: 0987171410

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Are you a quality professional working in health and aged care (or other service industry) who wants to: design and implement quality systems that make a real, positive difference to consumers? • develop your role to be more strategic and influential? • create sustained change and improvement? • build your credibility and expertise? • play a key role in your organisation’s strategic direction? • increase your job satisfaction? The Strategic Quality Manager synthesises theory, research and real world experience into a handbook developed specifically for those in quality management roles. As the pressure on our health and aged care services grows, so do the demands on the quality professional and continuing to increase the quality and transparency of healthcare will require new and savvier ways of working. If you have looked for assistance within this challenging environment, you’ll know that there is no shortage of material on quality management, but very little on being a quality manager. The Strategic Quality Manager contains theory, tips, step by step models and practical examples to assist every quality professional to more easily and proactively navigate the many of challenges of their roles – and to enjoy the journey!

Forgive and Remember

Author: Charles L. Bosk

Publisher: University of Chicago Press

Published: 2011-09-09

Total Pages: 303

ISBN-13: 0226924688

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The landmark study of how medical errors are managed among surgeons and other hospital staff—now in an updated edition with a new preface and epilogue. When it was first published, Forgive and Remember offered groundbreaking insight into the training and lives of young surgeons. It quickly emerged as the definitive sociological study on the subject. While medical errors are both inevitable and potentially devastating, Bosk found that they could be forgiven—as long as they were remembered and never repeated. In this second edition, Bosk reflects more than twenty years later on how things have changed, both in the medical profession and in sociology. With an extensive new preface, epilogue, and appendix by the author, this updated edition of Forgive and Remember is as timely as ever.

Organizational Change

Author: Gene Deszca

Publisher: SAGE Publications

Published: 2019-08-14

Total Pages: 481

ISBN-13: 1544351429

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Bridging theory with practice, Organizational Change: An Action-Oriented Toolkit’s newest edition uses models, examples, and exercises to help students engage others in the change process. It provides tools for implementing, measuring, and monitoring sustainable change initiatives and helping organizations achieve their objectives.

Managing Tourism and Hospitality Services

Author: B. Prideaux

Publisher: CABI

Published: 2006-09-14

Total Pages: 357

ISBN-13: 1845930150

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The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.

The Hands-Off Manager

Author: Steve Chandler

Publisher: Red Wheel/Weiser

Published: 2012-03-22

Total Pages: 208

ISBN-13: 1601635923

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“A liberating read that will cause you to act in your own best interests and the best interests of everyone working within your sphere of influence.” —John Hoover, New York Times–bestselling author of How to Work for an Idiot The number one reason cited in exit interviews for an employee quitting is “my manager.” This can be for multiple reasons—including one that many managers and executives aren’t even aware of: Today’s employees simply don’t respond to the old hands-on, militaristic management styles. They are highly independent, individual professionals with their own fully developed ideas. Leaders and managers who try to micromanage them will inevitably confront widespread disgruntlement, absenteeism, and turnover . . . and increase their own and their employees’ stress levels. The Hands-Off Manager offers a new vision for all managers. With stories, examples, and activities for the reader to practice, this book shows any manager—new or seasoned—how to coach and mentor employees rather than hover over their shoulders and goad them into action. In this system, each employee’s strength is honored and honed in a climate of partnership and mutual goal-setting—a powerful ingredient for organizational growth and success.