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You Can't Send a Duck to Eagle School

Author: Mac Anderson

Publisher: Sourcebooks, Inc.

Published: 2015-11-03

Total Pages: 128

ISBN-13: 1492630527

An essential part of being a successful leader is hiring and utilizing the right people who truly represent your company's values. And whatever skills you need can be taught and honed into expertise. But no matter how great a manager you are, there are some things you cannot teach: desire, personality and drive. In You Can't Send a Duck to Eagle School, Mac Anderson shares his 30 plus years of experience to enable managers to recognize small and simple truths of staying resourceful and accessible in a leadership role. His engaging advice will help you to hire great people, change the way you think and learn to communicate with your team.

Don't Send Your Ducks to Eagle School

Author: John Maxwell

Publisher: Thomas Nelson Inc

Published: 2012-08-28

Total Pages: 17

ISBN-13: 1400275539

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Smart leaders learn from their own mistakes. Smarter ones learn from others’ mistakes—and successes. John C. Maxwell wants to help you become the smartest leader you can be by sharing Chapter 20, The Choices You Make, Make You of Leadership Gold with you. After nearly forty years of leading, Maxwell has mined the gold so you don’t have to. Each chapter contains detailed application exercises and a “Mentoring Moment” for leaders who desire to mentor others using the book. Gaining leadership insight is a lot like mining for gold. You don’t set out to look for the dirt. You look for the nuggets. You’ll find them here.

Pulling Together

Author: John Joseph Murphy

Publisher: Sourcebooks, Inc.

Published: 2011-10-01

Total Pages: 95

ISBN-13: 1608100723

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Pulling Together is a fantastic guide for leaders from all walks of life. In it you will learn about the 10 Rules for High Performance Teamwork. They're simple, yet so important! It's not only about leading a team, but also being a part of one. The 10 rules are presented in a way that every person in your organization can understand. Use this book to clarify expectations and foster accountability, build more focus, unity, trust and credibility with your team, align people and systems, mobilize commitment and generate enthusiasm. Here's your chance to create more balance and harmony within your team.

Change is Good...You Go First

Author: Tom Feltenstein

Publisher: Sourcebooks, Inc.

Published: 2019-02-01

Total Pages: 57

ISBN-13: 1728209196

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How does your team react to change? Do they dig in with their heels to resist it or do they welcome it with open arms? In this 1-hour read, Mac Anderson and Tom Feltenstein take you through each step of change — from the realization that change is a good thing, to implementing that change in every department and across all channels. You may not have a choice about change, but you can choose how you and your team react to it. Change Is Good...You Go First provides the motivation you and your team need to embrace change. The book includes 21 ways to inspire change and objectives to help your team achieve its goals.

212 Service

Author: Mac Anderson

Publisher: Sourcebooks, Inc.

Published: 2013-01-01

Total Pages: 109

ISBN-13: 1608101274

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You may know the 212 degree concept for our original bestseller 212 The Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212 concept, here it is in a nutshell: At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this one is to keep it simple. 212 Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes. 212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry.

Charging The Human Battery

Author: Mac Anderson

Publisher: Sourcebooks, Inc.

Published: 2008-06-01

Total Pages: 144

ISBN-13: 1608100170

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A message from the author, Mac Anderson, about Charging the Human Battery: "I love stories that can engage our hearts and our souls! In Charging the Human Battery, I share in 50 Ways to Motivate Yourself. All the chapters are brief stories with high impact. My goal with this little book is to create many "a-ha moments" that can inspire, encourage and motivate you when you need it most!" Self-motivation is a subject that has always fascinated me. It can be the differentiator between being energized by life, rather than controlled by its circumstances. Charging the Human Battery is filled with stories and quotes that are designed to engage your brain and your heart, to think about life in a new way...because one idea, if you're ready for it, can change your life forever. Just remember...people are like sticks of dynamite; the power's on the inside but nothing happens until the fuse gets lit. So take a few moments to light your fuse today...and see how you how high your life can soar. From Eddie Curley of Naperville, Illinois. "There is more wisdom and inspiration in this book than any I've read in a long time. It can change the way you think about life."

The Power of Attitude

Author: Mac Anderson

Publisher: Sourcebooks, Inc.

Published: 2005-06-01

Total Pages: 120

ISBN-13: 1608101770

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Henry Ford once said, "Whether you think you can, or think you can't ...you're right." This one-of–a kind ebook addresses what matters most as it relates to your success in life. It will guide you to develop a positive attitude, reduce stress, attack your fears and keep your passion alive! In The Power of AttitudeMac Anderson, takes you on a journey of personal discovery in this powerful, beautifully designed gift book. It will help you manage your energy levels, keep your soul alive, take new paths, reduce stress, attack your fears, and hang on when the storms blow through.

The Heart of a Leader

Author: Ken Blanchard

Publisher: David C Cook

Published: 2010-01-01

Total Pages: 193

ISBN-13: 1434766632

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Ken Blanchard, a highly respected figure in the fields of leadership and business, invites you into the world of influence through his extensive career insights in this inspirational leadership book. In The Heart of a Leader, you’ll learn about: Uncover the significance of making value-based decisions; Learn how to pursue excellence in every aspect of your life; Explore the vital role of integrity in leadership and personal growth; Embrace change as a source of growth and development; Empower those around you to achieve their full potential. Get ready to go on a journey toward effective leadership and personal growth. Bound to become a timeless classic on Christian inspirational leadership, this book offers teachings on values, excellence, integrity, change, and empowerment that will equip you with the essential tools to not only lead effectively but also inspire those around you.

Oil for Your Lamp

Author: Lisa Hammond

Publisher: Sourcebooks, Inc.

Published: 2010-08-01

Total Pages: 128

ISBN-13: 1608102351

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Mother Teresa said, "To keep a lamp burning, we have to keep putting oil in it." Most women are so busy filling the lamps of the people they love that they let their own lamps run low. They spend so much time and energy taking care of their children, husbands, aging parents, friends, neighbors, bosses, coworkers, and others, that they often neglect themselves. Awareness is the first step toward solving a problem. So the first section of this book is devoted to helping us acknowledge the problem and understand the reasons for it. Chapter 1 looks at how girls are socialized, growing up to be women who put others first. Chapter 2 examines the values women have adopted in the past 50 years, beginning with the feminist movement - leading us to believe that we can have it all - all at once. And Chapter 3 explores the corresponding myth that we can DO it all.

Customer Love

Author: Mac Anderson

Publisher: Sourcebooks, Inc.

Published: 2013-01-01

Total Pages: 125

ISBN-13: 1608100189

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If your organization's goal is to create a lasting service culture...you're going to love Customer Love! Mac Anderson has compiled a fantastic book filled with unforgettable true stories about individuals and companies who have "wowed" their customers and turned them into raving fans! In Customer Love. great stories about great service" you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this book with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people." Buy this book and get the creative juices flowing; and hopefully, inspire you and your team to start your own collection of customer love stories.