World-class Telecommunications Service Development
Author: Ellen Ward
Publisher: Artech House Publishers
Published: 1998
Total Pages: 304
ISBN-13:
DOWNLOAD EBOOK →Examines the underlying processes behind telecommunications service department. This guide shows how to successfully build, organize and manage a service within an organization and describes the two critical phases of telecommunications product development--the product and service delivery levels--and shows how they work together to form a finely tuned communications service.