Who's Your Gladys?

Who's Your Gladys? PDF

Author: Marilyn SUTTLE

Publisher: AMACOM Div American Mgmt Assn

Published: 2009-09-09

Total Pages: 242

ISBN-13: 0814414419

DOWNLOAD EBOOK →

Every customer-oriented business has its own Gladys—someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives’ buttons, one who requires a higher degree of skill to manage. One who—let’s just say it—can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can: • Create a culture that values compassionate connection with their customers • Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships • Form strong bonds by paying close attention to people’s needs • Customize service to different market segments • Cement unbreakable customer relationships with absolutely anyone.

Elvis and Gladys

Elvis and Gladys PDF

Author: Elaine Dundy

Publisher: Univ. Press of Mississippi

Published: 2022-11-15

Total Pages: 252

ISBN-13: 1496847210

DOWNLOAD EBOOK →

Who on the planet doesn't know that Elvis Presley gave electrifying performances and enthralled millions? Who doesn't know that he was the King of Rock 'n' Roll? But who knows that the King himself lived in the thrall of one dominant person? This was Gladys Smith Presley, his protective, indulgent, beloved mother. Elvis and Gladys, one of the best researched and most acclaimed books on Elvis's early life, reconstructs the extraordinary role Gladys played in her son's formative years. Uncovering facts not seen by other biographers, Elvis and Gladys reconstructs for the first time the history of the mother and son's devoted relationship and reveals new information about Elvis—his Cherokee ancestry, his boyhood obsession with comic books, and his early compulsion to rescue his family from poverty. Coming to life in the compelling narrative is the poignant story of a unique boy and the maternal tie that bound him. It is at once an intimate psychological portrait of a tragic relationship and a mesmerizing tale of the early years of an international idol. “For once, a legend is presented to us by the mind and heart of a literate, careful biographer who cares,” wrote Liz Smith in the New York Daily News when Elvis and Gladys was originally published in 1985. This is the book, Smith says, “for any Elvis lover who wants to know more about what made Presley the man he was and the mama's boy he became.” The Boston Globe called this thoughtful, informative biography of one of popular music's most enduring stars “nothing less than the best Elvis book yet.”

Gladys Aylward

Gladys Aylward PDF

Author: Gladys Aylward

Publisher: Moody Publishers

Published: 1970-06-01

Total Pages: 160

ISBN-13: 9781575675336

DOWNLOAD EBOOK →

A solitary woman. A foreign country. An unknown language. An impossible dream? No. With no mission board to support or guide her, and less than ten dollars in her pocket, Gladys Aylward left her home in England to answer God's call to take the message of the gospel to China. With the Sino-Japanese War waging around her, she struggled to bring the basics of life and the fullness of God to orphaned children. Time after time, God triumphed over impossible situations, and drew people to Himself. The Little Woman tells the story of one woman's determination to serve God at any cost. With God all things are possible! A true story of a determined missionary, Gladys Aylward : The Little Woman will challenge you to bold and expectant faith.

Honey for a Child's Heart

Honey for a Child's Heart PDF

Author: Gladys Hunt

Publisher: Zondervan

Published: 2010-06-01

Total Pages: 260

ISBN-13: 0310872642

DOWNLOAD EBOOK →

A modern classic with over 250,000 copies sold, Honey for a Child's Heart is a compelling, essential guide for parents who want to find the best books for their children ages 0–12. A good book is a gateway into a wider world of wonder, beauty, delight, and adventure. But children don't stumble onto the best books by themselves. They need a parent's help. Author Gladys Hunt discusses everything from how to choose good books for your children to encouraging them to be avid readers. Completely revised and updated to keep pace with the ever-changing world of children's literature, this fourth edition of Honey for a Child's Heart reflects Hunt's broad tastes in books. Rooted in experience, her suggestions will enrich the cultural and spiritual life of your home. She shows you how to: Understand the importance of being a read-aloud family, enjoying books together by reading aloud Give your children a large view of the world, of truth, and of goodness Encourage each child's imagination and good use of language Find the best books for your children Illustrated with drawings from dozens of children's favorites, Honey for a Child's Heart includes book lists geared to your child's age and filled with nearly 1,000 long-time favorites, classics, and wonderful new books that will enrich your child's life. Thousands of parents have used it to furnish their children's inner spirit with the wonder and delight of good reading.

Gladys the Magic Chicken

Gladys the Magic Chicken PDF

Author: Adam Rubin

Publisher: Penguin

Published: 2021-10-26

Total Pages: 49

ISBN-13: 0593325605

DOWNLOAD EBOOK →

From the mega-bestselling author of Dragons Love Tacos and the mega-bestselling illustrator of The Legend of Rock Paper Scissors, comes this hilarious new picture book about an irresistible chicken who unexpectedly finds herself on an epic journey during Ancient Times. Gladys the chicken must be magic. After all, for everyone who encounters her, a wish is granted. The Shepherd Boy wishes to be beautiful, the Brave Swordsman wishes to join the Royal Guard, the Purple Pooh-bah wishes for his only daughter to be happy, and the Learned Princess wishes to escape the palace. And one by one, each of these wishes comes true. But . . . is Gladys really magic? Or is everyone making their own fortune? Either way, it adds up to one heck of an adventure for a chicken named Gladys. Blending a classic storybook feel with a thoroughly modern sense of humor, this side-splitting read aloud is perfect for anyone who wishes to see magic in the world—even if they are only looking at a chicken.

Read for Your Life

Read for Your Life PDF

Author: Pat Williams

Publisher: Health Communications, Inc.

Published: 2007-06

Total Pages: 326

ISBN-13: 0757305458

DOWNLOAD EBOOK →

With anecdotes and interviews from some of today's greatest icons in business, sports, and academia, including Phoenix Suns' star Steve Nash, Yankees' star Alex Rodriguez, Grant Hill of the Orlando Magic, and former New York City mayor Rudy Guiliani, Read for Your Life will help readers discover how reading can enhance their lives personally and professionally.

Only Fifty Years Ago

Only Fifty Years Ago PDF

Author: Gladys Hasty Carroll

Publisher:

Published: 1962

Total Pages: 276

ISBN-13:

DOWNLOAD EBOOK →

A nostalgic memoir of the Hasty family during the year 1909 with one chapter devoted to each month of the period.

Quién Vive en El Mar

Quién Vive en El Mar PDF

Author: Gladys Rosa-Mendoza

Publisher: Me+mi Publishing

Published: 2007-07

Total Pages: 0

ISBN-13: 9781931398244

DOWNLOAD EBOOK →

Introduces English and Spanish vocabulary for the things that live in the sea.