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Author: Institute of Leadership & Management
Publisher: Routledge
Published: 2013-06-17
Total Pages: 77
ISBN-13: 1136351329
DOWNLOAD EBOOK →*Content is well regarded *Popular with those training with the ILM but can also be used for independent study *Content of each workbook now maps to single course unit, resulting in a more user-friendly format.
Author: Institute of Leadership & Management
Publisher: Routledge
Published: 2007
Total Pages: 64
ISBN-13: 9780080464336
DOWNLOAD EBOOK →Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units). *Content is well regarded *Popular with those training with the ILM but can also be used for independent study *Content of each workbook now maps to single course unit, resulting in a more user-friendly format.
Author: Tony Alessandra
Publisher: Simon and Schuster
Published: 1993-08-16
Total Pages: 307
ISBN-13: 1439104964
DOWNLOAD EBOOK →In today's competitive workplace, your ability to communicate is your most important business skill. This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles -- and teaches you the critical listening and questioning skills you need to get ahead. Whether you're a top manager trying to lead a large organization or one of the millions of people who actually get the work done, Communicating at Work can help you be more effective, get more of what you want out of work, and improve your chances for success.
Author: Institute of Leadership & Institute of Leadership & Mana
Publisher:
Published: 2013
Total Pages: 0
ISBN-13:
DOWNLOAD EBOOK →Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
Author: Scott McLean
Publisher:
Published: 2010
Total Pages: 408
ISBN-13: 9781936126118
DOWNLOAD EBOOK →Author: BPP Learning Media
Publisher: BPP Publishing
Published: 2012-07-01
Total Pages:
ISBN-13: 9781445398013
DOWNLOAD EBOOK →The Leading Series is our range of workbooks designed especially for learners pursuing ILM qualifications. BPP Learning Media specialises in the publishing of user-friendly books which are up-to-date and focused on relevant subject areas and offer you a wealth of expertise from our authors and tutors.
Author: Mary Ellen Guffey
Publisher: Scarborough, Ont. : Nelson Thomson Learning
Published: 2001
Total Pages: 567
ISBN-13: 9780176169299
DOWNLOAD EBOOK →Author: Perry MCINTOSH
Publisher: AMACOM Div American Mgmt Assn
Published: 2008-07-10
Total Pages: 226
ISBN-13: 0761215115
DOWNLOAD EBOOK →Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographically dispersed work groups, and team-based activities. It also contains new material on persuasive communications, dialogue, and nominal group technique. New chapters on techniques for generating ideas and solutions and communicating in the multicultural workplace offer fresh perspectives on topics that have become increasingly important in today’s workplace. Throughout the book, the authors provide assessments, exercises, and Think About It sections that offer readers numerous opportunities for practice and feedback. Any person can realize the benefits of improved communication skills. Interpersonal Communication Skills in the Workplace, Second Edition, provides the insight and expertise needed to achieve this goal. Readers will learn how to: * Solve common communication problems. * Communicate with different personality types. * Read non-verbal cues. * Improve listening skills. * Give effective feedback. * Be sensitive to cultural differences in communication. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Author: Michael Fielding
Publisher: Juta and Company Ltd
Published: 2006
Total Pages: 628
ISBN-13: 9780702166501
DOWNLOAD EBOOK →With a focus on outcomes-based education, this business communication manual caters to the needs of students of business communication at universities, technikons, and private colleges with updated information on writing e-mail messages and using the Internet. Adopting the premise that poor communication can cost an organization business and competitive status in the marketplace, this text focuses on refining and clarifying the products of communication within the company and with the public. Particular focus is paid to interpersonal conversation in small groups, formal meetings, and interviews; written clarity in internal business plans, e-mails, and memos; accessible materials for mass communication and public relations; and rules of basic grammar and punctuation. Examples of all mentioned tools are provided along with the theory and practice of their use.
Author: Vanita
Publisher: Atlantic Publishers & Dist
Published: 2003
Total Pages: 140
ISBN-13: 9788126901890
DOWNLOAD EBOOK →Dale Carnegie Was Probably The First Popular Figure To Link Communication Skills With Managerial Success. Few Employees Work According To Their Full Ability. In Fact, Studies Show That In Some Cases Workers Can Perform At Only 20 To 30 Per Cent Of Their Ability Without Being Fired And That Average Employees Work At Only Two-Thirds Of Their Capacities. An Attempt Has Been Made To Analyse As To What Can Managers Of Human Resources Do To Overcome This Waste And Inefficiency? As Motivational Theory Is So Difficult To Implement, More And More Companies Are Realising That The Link Between Motivation And Performance Improvement Is Communication. By Effective Communication, Managers Try To Improve An Employee S Sense Of Self-Worth By Showing Recognition, Reinforcing Of Job Well Done And Providing A General Sense Of Support. Communication Is The Tool That Is Available To Every Manager. Not Every Manager Can Give An Employee A Raise Or Use Promotion As An Incentive, However, Every Manager Can Use Effective Motivational Communication. In This Publication It Is Analysed As To How Communication Is The Central Ingredient In The Motivational Process And Presents Techniques That Every Manager Can Use To Improve Performance At The Workplace.
