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The Power of Trust

Author: Sandra J. Sucher

Publisher: PublicAffairs

Published: 2021-07-06

Total Pages: 304

ISBN-13: 1541756665

A ground-breaking exploration of the changing nature of trust and how to bridge the gap from where you are to where you need to be. Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees, community members, and investors decide whether an organization can be trusted. Based on two decades of research and illustrated through vivid storytelling, Sandra J. Sucher and Shalene Gupta examine the economic impact of trust and the science behind it, and conclusively prove that trust is built from the inside out. Trust emerges from a company being the “real deal”: creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. When trust is in the room, great things can happen. Sucher and Gupta’s innovative foundation for executing the elements of trust—competence, motives, means, impact—explains how trust can be woven into the day-to-day and the long term. Most importantly, even when lost, trust can be regained, as illustrated through their accounts of companies across the globe that pull themselves out of scandal and corruption by rebuilding the vital elements of trust.

Trust and Power

Author: Sally H. Clarke

Publisher: Cambridge University Press

Published: 2007-05-24

Total Pages: 7

ISBN-13: 0521868785

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Trust First

Author: Bruce Deel

Publisher: Penguin

Published: 2019-07-23

Total Pages: 242

ISBN-13: 0525538178

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If we choose to trust unconditionally, how many lives could we change? When Pastor Bruce Deel took over the Mission Church in the 30314 zip code of Atlanta, he had orders to shut it down. The church was old and decrepit, and its neighborhood--known as "Better Leave, You Effing Fool," or "the Bluff," for short--had the highest rates of crime, homelessness, and incarceration in Georgia. Expecting his time there to only last six months, Deel was not prepared for what happened next. One Sunday, he was approached by a woman he didn't know. "I've been hooking and stripping for fourteen years," she said. "Can you help me?" Soon after, Bruce founded an organization called City of Refuge rooted in the principle of radical trust. Other nonprofits might drug test before offering housing, lock up valuables, or veto a program giving job skills and character references to felons as "a liability." But Bruce believed the best way to improve outcomes for the marginalized and impoverished was to extend them trust, even if that trust was violated multiple times--and even if someone didn't yet trust themselves. Since then, City of Refuge has helped over 20,000 people in Atlanta's toughest neighborhood escape the cycles of homelessness, joblessness, and drug abuse. Of course, trust alone can't overcome a broken system that perpetuates inequality. Presenting an unvarnished window into the lives of ex-cons, drug addicts, human trafficking survivors, and displaced souls who have come through City of Refuge, Trust First examines the context in which Bruce's Atlanta neighborhood went downhill--and what City of Refuge chose to do about it. They've become a one-stop-shop for transitional housing, on-site medical and mental health care, childcare, and vocational training, including accredited intensives in auto tech, culinary arts, and coding. While most social services focus on one pain point and leave the burden on the poor to find the crosstown bus that'll serve their other needs, Bruce argues that bringing someone out of homelessness requires treating all of their needs simultaneously. This model has proven so effective that a dozen new chapters of City of Refuge have opened in the US, including in California, Illinois, Ohio, Maryland, Virginia, Texas, and Georgia. More than a narrative about a single place in time, this radical primer for behavioral change belongs on every leader's shelf. Heartfelt, deeply personal, and inspiring, Trust First will break down your assumptions about whether anyone is ever truly a lost cause. Bruce will donate a portion of his proceeds from Trust First to the charitable organization City of Refuge.

Building Trust at the Speed of Change

Author: Edward M. Marshall

Publisher: Amacom Books

Published: 2000

Total Pages: 224

ISBN-13: 9780814404782

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Offers a model for building organizations that can swiftly and effectively respond to rapidly changing business needs through methods that value principles over power and people over processes, focusing on integrity, trust, and collaboration

The Trustworthy Leader

Author: Amy Lyman

Publisher: John Wiley & Sons

Published: 2011-11-15

Total Pages: 224

ISBN-13: 1118157672

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How leaders from the best workplaces build trust in their organizations The Trustworthy Leader reveals the benefits organizations enjoy when trustworthy behavior is practiced consistently by their leaders. Drawing from examples from the Best Companies to Work For, Lyman, cofounder of Great Place to Work Institute, explains that being trustworthy means that leaders' behaviors are rooted in their commitment to the value of trust and not simply in an imitation of the practices of others. She identifies six elements that reflect a leader's trustworthiness: honor, inclusion, engaging followers, sharing information, developing others, and moving through uncertainty to pursue opportunities. Features leaders from great companies such as REI, Wegman's, R.W. Baird, TDIndustries, and more Based on more than 20 years of rigorous research into the value of trust in companies large and small and its link to financial and organizational performance Published to coincide with the release of the FORTUNE 100 Best Companies to Work For 2012 list This book offers a key to developing high levels of trust, a critical endeavor in an age when seemingly every day a story of a leader's lapse in ethical behavior makes headlines.

The Power of Trust: How Top Companies Build, Manage and Protect It

Author: Natalie Doyle Oldfield

Publisher: Paperback

Published: 2017-10-17

Total Pages: 336

ISBN-13: 9780994041630

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Trust is the most basic quality at the heart of every relationship. We understand it naturally and our inner alarms go off when trust is damaged or absent. But most business leaders consider trust to be something intangible and difficult to quantify.This book clearly demonstrates that trust is both measurable and manageable. It offers a practical guide to building and protecting trust, and making it part of the balance sheet of every organization. Natalie Doyle Oldfield has spent years studying trust. She lays out a practical, step-by-step approach that will enable everyone from the CEO to the front line employee to thrive in a culture of trust.By taking a look at the science and research, case studies of trust broken and rebuilt, and the reflections of leading business figures, this book will show you how to create trusting relationships with customers, employees and stakeholders. It will show you how to make trust part of your core business strategy and how to make it pay off on the bottom line. "In this groundbreaking book you'll hear real case studies about why the businesses that operate on a strong foundation of trust and integrity, dramatically outperform. Better still, Natalie shows you, with results from her original research, how you can join their ranks!"Cathleen Fillmore Owner, Speakers Gold Bureau"Natalie changed the way we view our customers, our thought process and everything we do - we now see things in a different way. Since working with Natalie and implementing the Trust Building Model and the Client Trust Index(TM) we now have a customer performance metric and benchmark to measure customer experience."Kevin Pelley, CEO, Kohltech Windows and Entrance Systems"Natalie has coined the importance of trust and offers a toolbox to implement the thinking and strategy. This book is a not to be missed compendium relevant for negotiators, executive, leaders of government and the rest of us. I will certainly be using this book in my work."Keld Jensen, award winning author of The Trust Factor"Natalie's style immediately engages you with examples and best practices, spelling out just how leading companies have outpaced those in their industries by investing in their employees and customers."David Alston, Chief Innovation Officer, Introhive"Natalie Doyle Oldfield's well-researched and expertly crafted work takes you on a journey to understand the bottom line benefits of creating and managing trusting business relationships. The Power of Trust will stand out on bookshelves as one of the best business books published in recent years. It's balanced with what goes to the heart of what matters most "Trust". Kathy Malley, APR, FCPRS, Vice President, Malley Industries Inc

Betrayal of Trust

Author: Marcia M. Boumil

Publisher: Bloomsbury Publishing USA

Published: 1995-01-24

Total Pages: 160

ISBN-13: 0275971473

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Sexual abuse of patients has received much press in recent years. More victims have come forward documenting their experiences with professionals who abuse fiduciary and confidential relationships by engaging the victim in sexual liaisons. The work is written by a lawyer and a psychologist to examine the ramifications of these problems, and should be of interest to a wide audience of professional and scholarly readers, particularly those in the helping professions, and to college students especially in Women's Studies Courses with a focus on women and violence themes. For generations, untold numbers of women suffered the silent horror of being sexually exploited by respected professional men whom society deemed above reproach. The frightened cries of these victims fell on deaf ears. Lately, the epidemic abuse of professional power for sexual favors has secured a prominent place in America's conscience. Victimized women are now empowered to speak out as society tries to understand how and why their pillars have fallen. In this thought-provoking book, women who have been coerced into sexual liaisons by lawyers, doctors, clergymen, educators, and other professionals reveal their experiences and the toll it took on their lives. Their recollections provide fresh insight into why some women are vulnerable to exploitation and what leads these men to risk their entire livelihoods to seduce their patient, client, or confidante. What ensues is an in-depth examination of a type of relationship that begins with trust, feeds on real or imagined attraction, and often ends in emotional ruin. In Betrayal of Trust, studying the actual relationship is only the beginning. Friedman and Boumil dig deeper to educate about exploitative situations. Readers will learn about early warning signs for recognizing when a professional relationship is crossing the dangerous boundary line between professionalism and sexual abuse. On the legal front, new laws and statutes concerning sexual exploitation and malpractice are considered along with the time, financial, and emotional ramifications of lawsuits and other legal recourse. Victims are taken step-by-step through the long psychological healing process that leads from anger, shame, and guilt to vindication, resolution, and recovery. Related issues such as mutual consent and the ethics of sexual relationships between a man and woman after termination of their professional relationship are also discussed. The book not only sheds light on the misuse of power in professional relationships. It performs a valuable public service by pinpointing potential targets of abuse and offering hope for the thousands of victims who need to know why it happened to them and how they can pick up the pieces.

Trust Exercise

Author: Susan Choi

Publisher: Henry Holt and Company

Published: 2019-04-09

Total Pages: 270

ISBN-13: 1250309883

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WINNER OF THE 2019 NATIONAL BOOK AWARD FOR FICTION “Electrifying” (People) • “Masterly” (The Guardian) • “Dramatic and memorable” (The New Yorker) • “Magic” (TIME) • “Ingenious” (The Financial Times) • "A gonzo literary performance” (Entertainment Weekly) • “Rare and splendid” (The Boston Globe) • “Remarkable” (USA Today) • “Delicious” (The New York Times) • “Book groups, meet your next selection" (NPR) In an American suburb in the early 1980s, students at a highly competitive performing arts high school struggle and thrive in a rarified bubble, ambitiously pursuing music, movement, Shakespeare, and, particularly, their acting classes. When within this striving “Brotherhood of the Arts,” two freshmen, David and Sarah, fall headlong into love, their passion does not go unnoticed—or untoyed with—by anyone, especially not by their charismatic acting teacher, Mr. Kingsley. The outside world of family life and economic status, of academic pressure and of their future adult lives, fails to penetrate this school’s walls—until it does, in a shocking spiral of events that catapults the action forward in time and flips the premise upside-down. What the reader believes to have happened to David and Sarah and their friends is not entirely true—though it’s not false, either. It takes until the book’s stunning coda for the final piece of the puzzle to fall into place—revealing truths that will resonate long after the final sentence. As captivating and tender as it is surprising, Susan Choi's Trust Exercise will incite heated conversations about fiction and truth, and about friendships and loyalties, and will leave readers with wiser understandings of the true capacities of adolescents and of the powers and responsibilities of adults.