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Transactional Six Sigma for Green Belts

Author: Samuel E. Windsor

Publisher: Quality Press

Published: 2006-02-01

Total Pages: 169

ISBN-13: 0873893921

Though originally introduced by the manufacturing sector, Six Sigma is rapidly gaining the attention of many companies in the service sector. From employees of health insurance providers and credit card companies to uniform service providers, this book will give them a better understanding of the flow of the Six Sigma process and what tools to use when, as well as the proper way to use each tool. Author Sam Windsor looks specifically at the tools that the Six Sigma green belt is expected to use, explains the purpose of each, and provides examples that are designed to provoke thoughts for possible application.Readers will also learn about process measures, measuring process capability, relating inputs to outputs, optimizing processes, and holding gains. Included in the appendices are a real case study of a Six Sigma project undertaken to reduce employee turnover, a brief guide to using Minitab and Excel for data analysis, a null hypothesis table, and a glossary.

The Certified Six Sigma Green Belt Handbook, Second Edition

Author: Roderick A. Munro

Publisher: Quality Press

Published: 2015-05-13

Total Pages: 630

ISBN-13: 0873898915

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This reference manual is designed to help those interested in passing the ASQ's certification exam for Six Sigma Green Belts and others who want a handy reference to the appropriate materials needed to conduct successful Green Belt projects. It is a reference handbook on running projects for those who are already knowledgeable about process improvement and variation reduction. The primary layout of the handbook follows the ASQ Body of Knowledge (BoK) for the Certified Six Sigma Green Belt (CSSGB) updated in 2015. The authors were involved with the first edition handbook, and have utilized first edition user comments, numerous Six Sigma practitioners, and their own personal knowledge gained through helping others prepare for exams to bring together a handbook that they hope will be very beneficial to anyone seeking to pass the ASQ or other Green Belt exams. In addition to the primary text, the authors have added a number of new appendixes, an expanded acronym list, new practice exam questions, and other additional materials

Lean Six Sigma Service Excellence

Author: Gerald M. Taylor

Publisher: J. Ross Publishing

Published: 2008-10-15

Total Pages: 313

ISBN-13: 1604270063

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Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in natureand lack the detail of the tools, how to use them, andthe practical skill-building exercises needed to givereaders the ability to actually implement Lean Six Sigmain their ......

Transactional Six Sigma and Lean Servicing

Author: Betsi Harris Ehrlich

Publisher: CRC Press

Published: 2002-06-13

Total Pages: 302

ISBN-13: 9781420000337

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Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.

Lean Six Sigma Green Belt Volume 2

Author: Juran

Publisher:

Published: 2013-08-28

Total Pages: 364

ISBN-13: 9781492167075

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Lean Six Sigma is a result of two powerful methodologies (Lean and Six Sigma) that have a complementary toolkit. Combining the two techniques with effective team skills has provided vast improvements in many organizations. The fundamental objective of Juran's Lean Six Sigma Transactional curriculum is to develop a methodology and strategy that enable individuals and organizations to successfully improve processes and reduce variation. At a project level the Lean Six Sigma DMAIC process (Define, Measure, Analyze, Improve, and Control) is an improvement system for existing processes falling below specification and provides methods for obtaining breakthrough improvement.Green Belts identify and resolve chronic problems using the Lean Six Sigma toolkit including graphical analysis tools and application of Little's law. They are active participants and team members working in the process being improved. Green Belts can also be autonomous team leaders, and work as subject matter experts, who help project teams from time to time sharing their specialized knowledge.Lean Six Sigma Green Belt Volume 1: Transactional is a prerequisite.

Lean Six Sigma Green Belt Volume 3

Author: Juran

Publisher:

Published: 2013-08-29

Total Pages: 214

ISBN-13: 9781492167198

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This book is volume three of three. Continuing on the topics covered in volume two, volume three introduces the student to how to measure customer demand, create a current state value stream map, and implement 6S. Analyzing process-flow and improving process-pull are covered, and the conduction of rapid improvement events is outlined in detail. Lean Six Sigma is a result of two powerful methodologies (Lean and Six Sigma) that have a complementary toolkit. Combining the two techniques with effective team skills has provided vast improvements in many organizations. The fundamental objective of Juran's Lean Six Sigma Transactional curriculum is to develop a methodology and strategy that enable individuals and organizations to successfully improve processes and reduce variation. At a project level the Lean Six Sigma DMAIC process (Define, Measure, Analyze, Improve, and Control) is an improvement system for existing processes falling below specification and provides methods for obtaining breakthrough improvement.Green Belts identify and resolve chronic problems using the Lean Six Sigma toolkit including graphical analysis tools and application of Little's law. They are active participants and team members working in the process being improved. Green Belts can also be autonomous team leaders, and work as subject matter experts, who help project teams from time to time sharing their specialized knowledge.Lean Six Sigma Green Belt Transactional Volumes one and two are prerequisites.

Lean Six Sigma Upgrade to Green Belt Volume 1 Transactional

Author: Juran Juran Global

Publisher:

Published: 2016-03-10

Total Pages: 494

ISBN-13: 9781530455287

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Lean Six Sigma is a result of two powerful methodologies (Lean and Six Sigma) that have a complementary toolkit. Combining the two techniques with effective team skills has provided vast improvements in many organizations.At a project level the Lean Six Sigma DMAIC process (Define, Measure, Analyze, Improve, and Control) is an improvement system for existing processes falling below specification and provides methods for obtaining breakthrough improvement.Green Belts are active participants and team members working in the process being improved. They can be autonomous team leaders, and work as subject matter experts, who help project teams from time to time sharing their specialized knowledge.Green Belts use the DMAIC process to identify and resolve chronic problems and analyze the problems through graphical analysis tools. This program defines and outlines vital facets of the successful, sustainable organization, such as understanding waste and variation, learning how to drive out waste and control the gains, and how to identify potential problems along the way. Juran's Lean Six Sigma Upgrade to Green Belt for Transactional Services Training Program picks up where Juran's Lean Six Sigma Yellow Belt for Transactional Services Training Program leaves off. It revisits the DMAIC methodology and displays advanced tools. This program consists of two volumes which are available separately. This is volume 1 of 2.

Lean Six Sigma Green Belt. Certification Manual

Author: Luis Socconini

Publisher: MARGE BOOKS

Published: 2022-03-01

Total Pages: 354

ISBN-13: 8418532920

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Green Belts are agents of change trained in Lean Six Sigma methodologies and as such, can implement high-impact projects. After completing this certification course, participants will be able to apply Lean Six Sigma to any type or organization. Benefits: • Improvement in the quality of products and services. • Development of high-impact projects. • Focus on solving highly-complex problems. • Redesign of process parameters to reduce costs. • Reduction of variation in processes.

Six Sigma Green Belt Volume 2

Author: Juran

Publisher:

Published: 2013-09-04

Total Pages: 364

ISBN-13: 9781492165781

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Simply stated, to reach a Six Sigma level of performance means that you have a goal to reduce defects to 3.4 parts per million. Achieving this goal can only be accomplished throguh the breakthrough reduction of process variation, and maintaining strict control standards. Combining Six Sigma levels of improvement with effective team skills has provided vast advances in many organizations. The fundamental objective of Juran's Six Sigma Transactional curriculum is to develop a methodology and strategy that enables individuals and organizations to successfully improve processes and reduce variation. At a project level the Six Sigma DMAIC process (Define, Measure, Analyze, Improve, and Control) is an improvement system for existing processes falling below specification and provides methods for obtaining breakthrough improvement.Green Belts identify and resolve chronic problems using the Six Sigma toolkit including graphical analysis tools. They are active participants and team members working in the process being improved. Green Belts can also be autonomous team leaders, and work as subject matter experts who help project teams from time to time, sharing their specialized knowledge.Topics covered in Six Sigma Green Belt Volume 2: Transactional are: Analyze Stratification of Data An Introduction to Hypothesis Testing Confidence Intervals Testing Hypotheses When Y is Categorical and X is Categorical Normality Testing Testing for Equal Variances Testing Hypotheses When Y is Continuous and X is Categorical Analysis of Variance Nonparametric Tests Testing Hypotheses When Y is Continuous and X is Continuous Improve Prove Effectiveness Control Mistake Proofing Statistical Process Control Methods Documentation and Replication *Six Sigma Green Belt Volume 1: Transactional is a prerequisite.

Six Sigma for Powerful Improvement

Author: Charles T. Carroll

Publisher: CRC Press

Published: 2013-05-09

Total Pages: 524

ISBN-13: 1466564709

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Although the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) methodology is a widely accepted tool for achieving efficient management of all aspects of operations, there are still many unwarranted concerns about its perceived complexity and implementation costs. Dispelling these myths, Six Sigma for Powerful Improvement: A Green Belt DMAIC Training System with Software Tools and a 25-Lesson Course clarifies the long-accepted statistical and logical processes of Six Sigma and provides you with tools you can use again and again in your own "real world" projects—removing any doubts regarding their simplicity and "doability.". Not only does the book provide you with reasons for using the tools, it reveals the underlying doctrines, formulas, and steps required. Although the tools and techniques presented are specifically associated with the DMAIC philosophy, they are applicable across a wide range of management and improvement scenarios. Explaining Six Sigma processes in language that's easy to understand, the book starts with an overview, followed by specific techniques and procedures. It presents detailed, illustrated lesson segments that include an agenda, roadmap, objectives, and a list of takeaway concepts. It also: Provides seven separate Excel tool templates—each with its own user guide and additional smaller tools Presents completed Excel sample workbooks for each tool to facilitate your comprehension and utilization confidence Includes downloadable resources with a PowerPoint-based DMAIC training course, the aforementioned Excel-based Six Sigma tools and workbooks, and extensive instructor’s notes embedded in each lesson Trained as and employed as a Black Belt and later as a Master Black Belt, the author presents doctrines and procedures with a strong pedigree and history of success. The book uses hundreds of figures and tables to illustrate key concepts and also makes them available in full-color on the downloadable resources. This is also true of the figures in the user guides that document the accompanying tools. For each of the tools, the book includes a completed sample workbook. The PowerPoint and Excel lessons and tools are provided in both 2007 and 97-2003 versions.