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Author: Jim Eichenberger
Publisher: Training for Service
Published: 2011-08
Total Pages: 0
ISBN-13: 9780784733011
DOWNLOAD EBOOK →A survey of the contents of the Bible including historical sidelights and suggestions for teaching.
Author: Orrin Root
Publisher:
Published: 1983
Total Pages: 0
ISBN-13: 9780872397033
DOWNLOAD EBOOK →A survey of the contents of the Bible including historical sidelights and suggestions for teaching.
Author: Maxine Kamin
Publisher: Routledge
Published: 2006
Total Pages: 226
ISBN-13: 0750663634
DOWNLOAD EBOOK →A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.
Author: Renee Evenson
Publisher: AMACOM Div American Mgmt Assn
Published: 2011
Total Pages: 239
ISBN-13: 0814416411
DOWNLOAD EBOOK →Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Author: Dikilita?, Kenan
Publisher: IGI Global
Published: 2016-12-12
Total Pages: 354
ISBN-13: 1522517480
DOWNLOAD EBOOK →As new trends emerge in the realm of education, instructors are faced with the task of continuing development in order to stay up to date on the latest teaching methodologies for both virtual and face-to-face education. Facilitating In-Service Teacher Training for Professional Development is a pivotal reference source for the latest research on the scenarios faced by in-service educators, uncovering models, recent trends, and perceptions of in-service teacher training. Featuring extensive coverage across a range of relevant perspectives, such as teacher identity, collaborative teacher development, and exploratory practice, this book is ideally designed for researchers, practitioners, and professionals seeking current research on the need for continuing development in teacher education.
Author: Renee Evenson
Publisher: AMACOM Div American Mgmt Assn
Published: 2011
Total Pages: 225
ISBN-13: 0814417159
DOWNLOAD EBOOK →Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.
Author: Jennifer Cattet, PH.D.
Publisher: Dogwise Publishing
Published: 2021-05-19
Total Pages: 260
ISBN-13: 1617812803
DOWNLOAD EBOOK →Good Service Dogs are Both Born and Made! Watching a service dog and her handler working as a team in a busy public space is a thing of beauty. Not every dog has the temperament or genetic make-up to do service work, but with the proper reward-based training, many dogs can succeed in public areas. Succeeding in Public Access Work is the subject of Jennifer Cattet’s new book, which is especially important given some of the controversies surrounding poorly or un-trained service dogs being brought into public areas. Jennifer prepares you and your dog to meet the standards of the Public Access Test developed by Assistance Dogs International. While the book focuses on training, it also covers in detail a number of other important questions including: · How much time, effort and cost are involved in acquiring and training a service dog? · Can you train a shelter dog for service work and are there breeds of dogs you should avoid? · What are your rights and the laws relating to service dogs? · How do you deal with the public when working with your service dog?
Author: Max Matthews
Publisher:
Published: 2021-02-04
Total Pages: 216
ISBN-13: 9781954182776
DOWNLOAD EBOOK →Author: Jennifer Hack
Publisher: Rockridge Press
Published: 2020-06-16
Total Pages: 0
ISBN-13: 9781646119899
DOWNLOAD EBOOK →Master service dog training at home with this easy step-by-step guide Service dogs are life-changing for people with a range of physical and mental disabilities. But getting one can be complicated and expensive. The Service Dog Training Guide offers you an easy, step-by-step program for you and your dog to follow at home. Bone up on everything from basic exercises to essential service dog tasks that will guide you and your dog on the best training path. You’ll also find an overview of different types of service and support dogs, breeds, and equipment for training. The step-by-step instructions will help you teach your dog everything from retrieving items to reminding someone to take medication. The Service Dog Training Guide includes: A multi-path approach—Weigh crucial factors to determine which type of service dog tasks—psychiatric, medical, or mobility assistance—your dog is best suited for. Easy-to-follow—All exercises are broken down into clear and complete step-by-step instructions and troubleshooting tips to help general readers train their own service dog. The power of positive reinforcement—Learn to communicate effectively with your dog by motivating them to learn faster with praise and rewards. Make a difference in someone’s life with this practical approach to training your own service dog.
Author: Jim Eichenberger
Publisher: Training for Service
Published: 2011-08
Total Pages: 0
ISBN-13: 9780784733004
DOWNLOAD EBOOK →A survey of the contents of the Bible including historical sidelights and suggestions for teaching.
