The Real-Time Contact Center

The Real-Time Contact Center PDF

Author: Donna FLUSS

Publisher: AMACOM

Published: 2005-08-26

Total Pages: 241

ISBN-13: 0814429084

DOWNLOAD EBOOK →

Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.

Time-to-Contact

Time-to-Contact PDF

Author: Heiko Hecht

Publisher: Elsevier

Published: 2004-05-06

Total Pages: 522

ISBN-13: 0080481388

DOWNLOAD EBOOK →

Time-to-contact is the visual information that observers use in fundamental tasks such as landing an airplane or hitting a ball. Time-to-contact has been a hot topic in perception and action for many years and although many articles have been published on this topic, a comprehensive overview or assessment of the theory does not yet exist. This book fills an important gap and will have appeal to the perception and action community. The book is divided into four sections. Section one covers the foundation of time-to-contact, Section two covers different behavioral approaches to time-to-contact estimation, Section three focuses on time-to-contact as perception and strategy, and Section four covers time-to-contact and action regulation.

The Real-Time Contact Center

The Real-Time Contact Center PDF

Author: Donna Fluss

Publisher: Amacom

Published: 2005

Total Pages: 241

ISBN-13: 0814414435

DOWNLOAD EBOOK →

"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.

Contact

Contact PDF

Author: Carl Sagan

Publisher: Simon and Schuster

Published: 2016-12-20

Total Pages: 384

ISBN-13: 150117231X

DOWNLOAD EBOOK →

Pulitzer Prize-winning author and astronomer Carl Sagan imagines the greatest adventure of all—the discovery of an advanced civilization in the depths of space. In December of 1999, a multinational team journeys out to the stars, to the most awesome encounter in human history. Who—or what—is out there? In Cosmos, Carl Sagan explained the universe. In Contact, he predicts its future—and our own.

Lanterna Rally - Theme by Grace Themes