The Pocket Guide to the Baldrige Award Criteria - 8th Edition

The Pocket Guide to the Baldrige Award Criteria - 8th Edition PDF

Author: Mark Graham Brown

Publisher: Productivity Press

Published: 2001-03-06

Total Pages: 0

ISBN-13: 9781563272530

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This handy pocket book is a quick reference guide to interpreting the criteria in the seven Baldrige categories. Whether a company is applying for the Malcolm Baldrige National Quality Award or not, this can help employees at all levels as the work toward improving quality. Includes answers to frequently asked questions and quick tips indicating what excellent companies do in each category.

Baldrige Award Winning Quality - 16th Edition

Baldrige Award Winning Quality - 16th Edition PDF

Author: Mark Graham Brown

Publisher: CRC Press

Published: 2007-03-26

Total Pages: 390

ISBN-13: 9781563273643

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Now in its 16th edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. The 2007 Criteria now includes 18 questions, one for each of the Baldrige Criteria Items. Significant changes in the 2007 award include a stronger emphasis on— · Leadership, which now includes a focus on performance measures and their use by senior leaders; · Measurement, Analysis, and Knowledge,with a focus on needs for management of information and information technology · Workforce Focus, redesigned around workforce engagement and the workforce environment · Customer and Market Focus, with a focus on the voice of the customer · Process Management, redesigned around work systems, core competencies, and work processes Strategic Planning, with a focus on innovation, strategic advantages, and resource needs to accomplish strategic objectives · Results, aligned with the above categories to ensure the measurement of important and appropriate results This definitive reference for helping companies achieve world-class results is the only book on the Baldrige Criteria to detail, in simple and straightforward language, every category, examination item, and required area.

Systems Engineering and management for Sustainable Development - Volume II

Systems Engineering and management for Sustainable Development - Volume II PDF

Author: Andrew P. Sage

Publisher: EOLSS Publications

Published: 2009-09-30

Total Pages: 362

ISBN-13: 1905839014

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Systems Engineering and Management for Sustainable Development is a component of Encyclopedia of Technology, Information, and Systems Management Resources in the global Encyclopedia of Life Support Systems (EOLSS), which is an integrated compendium of twenty one Encyclopedias. This theme discusses: basic principles of systems engineering and management for sustainable development, including: cost effectiveness assessment; decision assessment, tradeoffs, conflict resolution and negotiation; research and development policy; industrial ecology; and risk management strategies for sustainability. The emphasis throughout will be upon the development of appropriate life-cycles for processes that assist in the attainment of sustainable development, and in the use of appropriate policies and systems management approaches to ensure successful application of these processes. The general objectives of these chapters is to illustrate the way in which one specific issue, such as the need to bring about sustainable development, necessarily grows in scope such that it becomes only feasible to consider the engineering and architecting of appropriate systems when the specific issue is imbedded into a wealth of other issues. The discussions provide an illustration of the many attributes and needs associated with the important task of utilizing information and knowledge, enabled through systems engineering and management, to engineer systems involving humans, organizations, and technology, in the support of sustainability. These two volumes are aimed at the following five major target audiences: University and College students Educators, Professional practitioners, Research personnel and Policy analysts, managers, and decision makers and NGOs

Handbook of Systems Engineering and Management

Handbook of Systems Engineering and Management PDF

Author: Andrew P. Sage

Publisher: John Wiley & Sons

Published: 2014-12-31

Total Pages: 1502

ISBN-13: 0470083530

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The trusted handbook—now in a new edition This newly revised handbook presents a multifaceted view of systems engineering from process and systems management perspectives. It begins with a comprehensive introduction to the subject and provides a brief overview of the thirty-four chapters that follow. This introductory chapter is intended to serve as a "field guide" that indicates why, when, and how to use the material that follows in the handbook. Topical coverage includes: systems engineering life cycles and management; risk management; discovering system requirements; configuration management; cost management; total quality management; reliability, maintainability, and availability; concurrent engineering; standards in systems engineering; system architectures; systems design; systems integration; systematic measurements; human supervisory control; managing organizational and individual decision-making; systems reengineering; project planning; human systems integration; information technology and knowledge management; and more. The handbook is written and edited for systems engineers in industry and government, and to serve as a university reference handbook in systems engineering and management courses. By focusing on systems engineering processes and systems management, the editors have produced a long-lasting handbook that will make a difference in the design of systems of all types that are large in scale and/or scope.

A Guide for Leaders in Higher Education

A Guide for Leaders in Higher Education PDF

Author: Brent D. Ruben

Publisher: Taylor & Francis

Published: 2023-07-03

Total Pages: 483

ISBN-13: 1000978982

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FIRST EDITION SPECIAL RECOGNITION:Winner of the 2018 Sue DeWine Distinguished Scholarly Book Award, National Communication Association, Applied Communication Division REVIEWS OF THE FIRST EDITION“The book provides frameworks and resources that would be highly relevant for new and aspiring department chairs. In fact, this text is ideally designed to serve as a selection for a book discussion group.”—The Department Chair“Succeeds in providing accessible and useful resources to individuals across different leadership roles... As a midpoint between textbook and reference work, it is successful at both and provides a clear and unbiased background to issues facing current leaders.”—Reflective TeachingDuring a time of unprecedented challenges facing higher education, the need for effective leadership – for informal and formal leaders across the organization – has never been more imperative.Since publication of the first edition, the environment for higher education has become more critical and complex. Whether facing falling enrollments, questions of economic sustainability, the changing composition of the faculty and student bodies, differential retention and graduation rates, declining public confidence in the enterprise, or the rise in the use of virtual technologies – not to mention how COVID-19 and an intensified focus on long standing issues of racial and gender representation and equity have impacted institutions and challenged many long-standing assumptions – it is clear that learning on the job no longer suffices. Leadership development in higher education has become essential for advancing institutional effectiveness, which is the focus of this book.Taking into account the imperative issues of diversity, inclusion, and belonging, and the context of institutional mission and culture, this book centers on developing capacities for designing and implementing plans, strategies, and structures; connecting and engaging with colleagues and students; and communicating and collaborating with external constituencies in order to shape decisions and policies. It highlights the need to think broadly about the purposes of higher education and the dynamics of organizational excellence, and to apply these insights effectively in goal setting, planning and change leadership, outcomes assessment, addressing crises, and continuous improvement at both the level of the individual and organization.The concepts and tools in this book are equally valuable for faculty and staff leaders, whether in formal leadership roles, such as deans, chairs, or directors of institutes, committees, or task forces, or those who perform informal leadership functions within their departments, disciplines, or institutions. It can be used as a professional guide, a textbook in graduate courses, or as a resource in leadership training and development programs. Each chapter concludes with a series of case studies and guiding questions.

Sustaining Total Quality

Sustaining Total Quality PDF

Author: Robert J. Marton

Publisher:

Published: 1999

Total Pages: 248

ISBN-13:

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Examines the relationship between Total Quality and actual business performance and explains how to build high-performing organizations. Explains how to maintain Total Quality as an ongoing process by focusing on leadership systems, strategic planning, customer relationships, and supplier partnerships, and gives real-life examples from companies including ATandT, Motorola, and Merrill Lynch Credit Corporation. Includes an outline of award criteria, and detailed instructions for conducting a complete Baldrige assessment. The author is a quality manager and organizational development professional in the private sector. Annotation copyrighted by Book News, Inc., Portland, OR