The Pocket Guide to the Baldrige Award Criteria - 11th Edition
Author: Mark Graham Brown
Publisher: CRC Press
Published: 2005-02-18
Total Pages: 68
ISBN-13: 9781563273216
DOWNLOAD EBOOK →NEW! The booklet is a guide to interpreting the criteria in the seven Baldrige categories to help your organization improve quality. It begins with answers to commonly asked questions about the Award criteria. Then it breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.