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The Management of Wicked Problems in Health and Social Care

Author: Will Thomas

Publisher: Routledge

Published: 2018-10-04

Total Pages: 232

ISBN-13: 1351592521

At a time of growing pressure on health and social care services, this book draws together contributions which highlight contemporary challenges for their management. Providing a range of contributions that draw on a Critical Management Studies perspective the book raises macro-level concerns with theory, demographics and economics on the one hand, as well as micro-level challenges of leadership, voice and engagement on the other. Rather than being an attempt to define the ‘wickedness’ of problems in this field, this book provides new insights designed to be of interest and value to researchers, students and managers. Contributions from international researchers explore four main topics: identifying contemporary challenges in health and social care; managing, leading and following; listening to silent voices in delivering change; and new methodologies for understanding care challenges. The concerns discussed in this volume are ‘wicked’ in so far as they are persistent, pernicious and beyond the curative abilities of any single organisation or profession. Such problems require collaboration but also new approaches to listening to those who suffer their effects. This book demonstrates such listening through its engagement with policy makers, leaders, followers, professions, patients, forgotten groups and silenced voices. Moreover, it considers how future research might be transformed so as to shine a more inclusive light on ‘wicked’ problems and their amelioration. This is a timely and engaging book that challenges you – the reader – to think again about how we should look at, engage with and support all those involved in health and social care.

Making Wicked Problems Governable?

Author: Ewan Ferlie

Publisher: Oxford University Press, USA

Published: 2013-03-28

Total Pages: 299

ISBN-13: 0199603014

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The book analyses the developments of inter-organizational networks in the UK National Health Service during the New Labour period, combining empirical case studies from various policy arenas (clinical genetics, cancer networks, sexual health networks, and long term care) with a theoretically informed analysis.

Making Wicked Problems Governable?

Author: Ewan Ferlie

Publisher: OUP Oxford

Published: 2013-03-28

Total Pages: 299

ISBN-13: 0191641421

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Over the last thirty years, scholars of health care organizations have been searching for concepts and images to illuminate their underlying, and shifting, modes of organizing. Nowhere has this controversy been more intense than in the United Kingdom, given the long succession of top down reorganizations within the National Health Service (NHS) over the last thirty years. This book characterises the nature of key reforms - namely managed networks - introduced in the UK National Health Service during the New Labour period (1997-2010), combining rich empirical case material of such managed networks drawn from different health policy arenas (clinical genetics, cancer networks, sexual health networks, and long term care) with a theoretically informed analysis. The book makes three key contributions. Firstly, it argues that New Labour's reforms included an important network element consistent with underlying network governance ideas, specifying conditions of 'success' for these managed networks and exploring how much progress was empirically evident. Secondly, in order to conceptualise many of the complex health policy arenas studied, the book uses the concept of 'wicked problems': problematic situations with no obvious solutions, whose scope goes beyond any one agency, often with conflicting stakeholder interests, where there are major social and behavioural dimensions to be considered alongside clinical considerations. Thirdly, it makes a contribution to the expanding Foucauldian and governmentality-based literature on health care organizations, by retheorising organizational processes and policy developments which do not fit either professional dominance or NPM models from a governmentality perspective. From the empirical evidence gathered, the book argues that managed networks (as opposed to alternative governance modes of hierarchy or markets) may well be the most suitable governance mode in those many and expanding policy arenas characterised by 'wicked problems', and should be given more time to develop and reach their potential.

Patients Come Second

Author: Spiegelman Paul

Publisher: Incorporated Original

Published: 2018-08-21

Total Pages: 208

ISBN-13: 9781732510234

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Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor's office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.

Systems thinking: strengthening health systems in practice

Author: Kara Durski

Publisher: Frontiers Media SA

Published: 2023-12-12

Total Pages: 140

ISBN-13: 283254066X

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As health systems all over the world not only recover from COVID-19, but learn to adapt to contexts of increasing uncertainty amidst persistent challenges, it is clear that systems thinking has never been needed more. Systems thinking is an approach to problem-solving that views problems as part of a wider dynamic system. It recognizes and prioritizes the understanding of linkages, relationships, interactions and interdependencies among the components of a system that give rise to the system’s observed behaviour. Systems thinking is a philosophical frame, and it can also be considered a method with its own tools. Identifying ways in the short and long-term which strengthen health systems is critical and applied systems thinking offers opportunities to do this. Systems thinking is often considered to be a field, a discipline, a philosophical approach and a set of tools and methods and can be defined as a way to understand and improve complex issues and situations. Despite broad consensus that systems thinking is important in health systems strengthening, it remains underutilized by researchers, public health practitioners and health decision makers. Further, a gap remains in the translation from concept to policy.

Social Marketing and Social Change

Author: R. Craig Lefebvre

Publisher: John Wiley & Sons

Published: 2013-01-18

Total Pages: 592

ISBN-13: 111823524X

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How can we facilitate more effective, efficient, equitable and sustainable solutions to the problems that confound our communities and world? Social marketing guru R. Craig LeFebvre weaves together multi-level theories of change, research and case studies to explain and illustrate the development of social marketing to address some of society’s most vexing problems. The result is a people-centered approach that relies on insight and empathy as much as on data for the inspiration, design and management of programs that strive for changes for good. This text is ideal for students and professionals in health, nonprofit, business, social services, and other areas. “This is it -- the comprehensive, brainy road map for tackling wicked social problems. It’s all right here: how to create and innovate, build and implement, manage and measure, scale up and sustain programs that go well beyond influencing individual behaviors, all the way to broad social change in a world that needs the help.”—Bill Novelli, Professor, McDonough School of Business, Georgetown University, former CEO, AARP and founder, Porter Novelli and the Campaign for Tobacco-Free Kids “I’m unaware of a more substantive treatise on social marketing and social change. Theoretically based; pedagogically focused; transdisciplinary; innovative; and action oriented: this book is right for our time, our purpose, and our future thinking and action.”—Robert Gold, MS, PhD, Professor of Public Health and Former Dean of the School of Public Health at the University of Maryland, College Park “This book -- like its author -- is innovative and forward-looking, yet also well-grounded in the full range of important social marketing fundamentals.”—Edward Maibach, MPH, PhD, University Professor and Director, Center for Climate Change Communication, George Mason University

Wicked Environmental Problems

Author: Peter J. Balint

Publisher: Island Press

Published: 2012-06-22

Total Pages: 272

ISBN-13: 1610910478

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"Wicked" problems are large-scale, long-term policy dilemmas in which multiple and compounding risks and uncertainties combine with sharply divergent public values to generate contentious political stalemates; wicked problems in the environmental arena typically emerge from entrenched conflicts over natural resource management and over the prioritization of economic and conservation goals more generally. This new book examines past experience and future directions in the management of wicked environmental problems and describes new strategies for mitigating the conflicts inherent in these seemingly intractable situations. The book: reviews the history of the concept of wicked problems examines the principles and processes that managers have applied explores the practical limitations of various approaches Most important, the book reviews current thinking on the way forward, focusing on the implementation of "learning networks," in which public managers, technical experts, and public stakeholders collaborate in decision-making processes that are analytic, iterative, and deliberative. Case studies of forest management in the Sierra Nevada, restoration of the Florida Everglades, carbon trading in the European Union, and management of the Ngorongoro Conservation Area in Tanzania are used to explain concepts and demonstrate practical applications. Wicked Environmental Problems offers new approaches for managing environmental conflicts and shows how managers could apply these approaches within common, real-world statutory decision-making frameworks. It is essential reading for anyone concerned with managing environmental problems.

Changing Practice in Health and Social Care

Author: Celia Davies

Publisher: SAGE

Published: 2000-02-11

Total Pages: 406

ISBN-13: 9780761964971

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Designed to lay sound foundations for continuing professional development in a world of rapid change, this Reader draws together key articles exploring the recent challenges facing professionals across the spectrum of health and social care. Topics examined include: accountability to service users, funders and communities; the skills needed for teamwork and collaboration; and ethical dilemmas of working in conditions of resource constraint, and engaging in questions of quality and performance review. The chapters reflect the similarities and differences between the NHS and social services. This a set book for the Open University course K302 Critical Practice in Health and Social Care.