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The Language of Patient Feedback

Author: Paul Baker

Publisher: Routledge

Published: 2019-04-05

Total Pages: 246

ISBN-13: 0429534957

The Language of Patient Feedback provides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book: Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation. Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback. Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices. Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us. The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.

Analysing Language, Sex and Age in a Corpus of Patient Feedback

Author: Paul Baker

Publisher: Cambridge University Press

Published: 2022-07-21

Total Pages: 138

ISBN-13: 100903331X

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This Element explores approaches to locating and examining social identity in corpora with and without the aid of demographic metadata. This is a key concern in corpus-aided studies of language and identity, and this Element sets out to explore the main challenges and affordances associated with either approach and to discern what either approach can (and cannot) show. It describes two case studies which each compare two approaches to social identity variables – sex and age – in a corpus of 14-million words of patient comments about NHS cancer services in England. The first approach utilises demographic tags to group comments according to patients' sex/age while the second involves categorising cases where patients disclose their sex/age in their comments. This Element compares the findings from either approach, with the approaches themselves being critically discussed in terms of their implications for corpus-aided studies of language and identity.

Better Patient Feedback, Better Healthcare

Author: Dr Taher Mahmud

Publisher: M&K Update Ltd

Published: 2012

Total Pages: 113

ISBN-13: 1907830243

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Until recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking patient feedback over time OCo let alone using the findings to continually review and improve services. Why is it so vital to gather patient feedback? The fact is that involving patients leads to better treatment adherence and more effective healthcare; and better healthcare means increased health benefits for patients and reduced expenditure for national health systems. This landmark publication explores ideas related to patient feedback and care, and offers effective methods of measuring, analysing and utilising feedback. Such approaches can lead to continual small improvements that cumulatively add up to major long-term transformation in healthcare systems. In clinical settings where staff members are already dealing with many different screening and checking systems, employing these techniques may seem like an additional burden. However, it has been found that implementing a good patient feedback system actually helps to streamline services. Furthermore, patient feedback will increasingly be used by NHS healthcare commissioners for reimbursement purposes. This is already happening in the USA and it is being proposed in the UK.Quite simply, Better Patient Feedback, Better Healthcare is required reading for any healthcare professional or administrator wanting to improve the effectiveness, efficiency and quality of patient care offered by their service."

Equity and excellence:

Author: Great Britain: Department of Health

Publisher: The Stationery Office

Published: 2010-07-12

Total Pages: 64

ISBN-13: 9780101788120

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Equity and Excellence : Liberating the NHS: Presented to Parliament by the Secretary of State for Health by Command of Her Majesty

The Language of Caring Guide for Physicians

Author: Wendy Leebov

Publisher:

Published: 2014-06-01

Total Pages:

ISBN-13: 9780988258716

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Understanding and Using Health Experiences

Author: Sue Ziebland

Publisher: Oxford University Press

Published: 2013-04-04

Total Pages: 180

ISBN-13: 0199665370

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Improving patient experience is a global priority for health policy-makers and care providers. This book critically examines the various ways in which people's experience of health and healthcare can be recorded, analysed and therefore improved.

Dying in America

Author: Institute of Medicine

Publisher: National Academies Press

Published: 2015-03-19

Total Pages: 638

ISBN-13: 0309303133

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For patients and their loved ones, no care decisions are more profound than those made near the end of life. Unfortunately, the experience of dying in the United States is often characterized by fragmented care, inadequate treatment of distressing symptoms, frequent transitions among care settings, and enormous care responsibilities for families. According to this report, the current health care system of rendering more intensive services than are necessary and desired by patients, and the lack of coordination among programs increases risks to patients and creates avoidable burdens on them and their families. Dying in America is a study of the current state of health care for persons of all ages who are nearing the end of life. Death is not a strictly medical event. Ideally, health care for those nearing the end of life harmonizes with social, psychological, and spiritual support. All people with advanced illnesses who may be approaching the end of life are entitled to access to high-quality, compassionate, evidence-based care, consistent with their wishes. Dying in America evaluates strategies to integrate care into a person- and family-centered, team-based framework, and makes recommendations to create a system that coordinates care and supports and respects the choices of patients and their families. The findings and recommendations of this report will address the needs of patients and their families and assist policy makers, clinicians and their educational and credentialing bodies, leaders of health care delivery and financing organizations, researchers, public and private funders, religious and community leaders, advocates of better care, journalists, and the public to provide the best care possible for people nearing the end of life.

Medical Affairs

Author: Kirk V. Shepard

Publisher: CRC Press

Published: 2024-01-30

Total Pages: 267

ISBN-13: 1003834019

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Medical Affairs is one of the three strategic pillars of the pharmaceutical and MedTech industries, but while clear career paths exist for Commercial and Research and Development, there is no formal training structure for Medical Affairs professionals. Medical and scientific expertise is a prerequisite for entry into the function, and many people transitioning into Medical Affairs have advanced degrees such as PhD, MD, or PharmD. However, these clinical/scientific experts may not be especially well-versed in aspects of industry such as the drug development lifecycle, crossfunctional collaborations within industry, and digital tools that are transforming the ways Medical Affairs generates and disseminates knowledge. This primer for aspiring and early-career Medical Affairs professionals equips readers with the baseline skills and understanding to excel across roles. Features: Defines the purpose and value of Medical Affairs and provides clear career paths for scientific experts seeking their place within the pharmaceutical and MedTech industries. Provides guideance and baseline competencies for roles within Medical Affairs including Medical Communications, Evidence Generation, Field Medical, Compliance, and many others. Specifies the "true north" of the Medical Affairs profession as ensuring patients receive maximum benefit from industry innovations including drugs, diagnostics and devices. Presents the purpose and specific roles of Medical Affairs roles across organization types including biotechs, small/medium/large pharma and device/diagnostic companies, taking into account adjustments in the practic of Medical Affairs to meet the needs of developing fields such as rare disease and gene therapy. Leverages the expertise of over 60 Medical Affairs leaders across companies, representing the first unified, global understanding of the Medical Affairs profession.

Language, Discourse and Anxiety

Author: Luke Collins

Publisher: Cambridge University Press

Published: 2023-06-22

Total Pages: 277

ISBN-13: 1009250094

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Why is language so important to the ways that we make sense of anxiety? This book uses corpus assisted discourse analysis to examine twenty-three million words of text posted to a forum for people with anxiety. It shows how linguistic techniques like catastrophisation and anthropomorphisation can result in very different conceptualisations of anxiety, as well as how aspects of identity like age, sex and cultural background can impact on understandings of anxiety and how it ought to be managed. It tracks the changing identities of posters, from their first posts to their last, and incorporates a range of corpus-based techniques to examine the language data, enabling consideration of interaction between participants and features associated with online forms of communication like emoji. It ultimately provides a step towards a better understanding of different responses to anxiety and aims to promote further engagement with this topic in the field of applied linguistics.

Finding What Works in Health Care

Author: Institute of Medicine

Publisher: National Academies Press

Published: 2011-07-20

Total Pages: 267

ISBN-13: 0309164257

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Healthcare decision makers in search of reliable information that compares health interventions increasingly turn to systematic reviews for the best summary of the evidence. Systematic reviews identify, select, assess, and synthesize the findings of similar but separate studies, and can help clarify what is known and not known about the potential benefits and harms of drugs, devices, and other healthcare services. Systematic reviews can be helpful for clinicians who want to integrate research findings into their daily practices, for patients to make well-informed choices about their own care, for professional medical societies and other organizations that develop clinical practice guidelines. Too often systematic reviews are of uncertain or poor quality. There are no universally accepted standards for developing systematic reviews leading to variability in how conflicts of interest and biases are handled, how evidence is appraised, and the overall scientific rigor of the process. In Finding What Works in Health Care the Institute of Medicine (IOM) recommends 21 standards for developing high-quality systematic reviews of comparative effectiveness research. The standards address the entire systematic review process from the initial steps of formulating the topic and building the review team to producing a detailed final report that synthesizes what the evidence shows and where knowledge gaps remain. Finding What Works in Health Care also proposes a framework for improving the quality of the science underpinning systematic reviews. This book will serve as a vital resource for both sponsors and producers of systematic reviews of comparative effectiveness research.