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The Fish Rots From The Head

Author: Bob Garratt

Publisher: Profile Books

Published: 2010-08-06

Total Pages: 320

ISBN-13: 1847650503

As a Chinese proverb says 'The fish rots from the head' and so it is with businesses and other organisations - the buck starts and stops in the boardroom. This third edition of Bob Garratt'sbestselling book that highlights the importance of effectivecorporate governance has been extensively updated following the corporate scandals of the early 2000s - Enron, WorldCom, Tyco - and the abysmal boardroom standards that the recent credit crunch and ensuing global financial crisis brought to light. This new edition builds on the Learning Board model developed by the author and now widely used internationally by corporations and public sector organisations such as the NHS. The result is a thought-provoking and highly practical book that will be invaluable to all those with responsibility for corporate governance - and also those who subject them to scrutiny. What Sir Adrian Cadbury, whose committee's groundbreaking report on corporate governance was published nearly twenty years ago, said about the first edition remains as true today as ever:'No director can afford to ignore this book'.

The Fish Rots from the Head

Author: Bob Garratt

Publisher: HarperCollins Publishers

Published: 1997

Total Pages: 0

ISBN-13: 9780006386704

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Set against today’s backdrop of boardroom scandal and incompetence, an important book that clarifies the tasks and liabilities of the board and provides a programme of learning.

The Fish Rots from the Head!

Author: Richard Ssebaggala

Publisher:

Published: 2017-01-04

Total Pages: 139

ISBN-13: 9781520304229

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The Fish Rots from the Head takes the bull by the horns and addresses the challenges of poor customer service in Africa. The writer comes from Uganda but raises service challenges one sees everywhere on the African continent, often in establishments that lay claim to international accreditation. The Fish Rots from the Head is important because it attempts to approach the age-old challenge of customer relations management from an African point of view - specifically by illustrating that part of the problem is with cut and paste training programs as well as importing physical labor and standards that pay limited heed to the cultural mores of the natives.The Fish Rots from the Head is important because it acknowledges that by the time the customer encounters unsatisfactory service, the problem already lies elsewhere - with management. There is nothing new about this; what is new is admitting it in an African setting where it is always assumed that to invest money in setting up a business means that one is the owner of all wisdom.This book not only sheds light on the causes (often unseen) of poor customer service, but also best practice and practical solutions. All the case studies in the publication are from the writer's personal experience which gives the book the authority and authenticity of a native observer.This is a book intended for decision makers, managers, entrepreneurs, human resources practitioners, anyone studying administration and/or customer relationship management and those already struggling with how to improve seemingly intractable customer service standards in organizations that are already up and running.

Stop the Rot

Author: Bob Garratt

Publisher: Routledge

Published: 2017-09-19

Total Pages: 228

ISBN-13: 1351244019

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Following the international success of The Fish Rots from the Head: Developing Effective Directors, this sequel from Bob Garratt explains the public's distrust of the people who govern us - the directors, owners, regulators and politicians - and how this can be changed. Currently, Corporate Governance is too narrow and fragmented. The growing gap between the angry public and the urban elite, made manifest by Brexit and Trump, is due to a lack of appreciation by both parties of the roles and values of well-governed organisations in bonding a society at both national and international levels. This book pulls no punches and directly challenges directors and politicians to reframe their thinking about 'governance' to address the public's distrust of them. This is the ROT that needs to be STOPPED. This book is truly radical in going back to basics and then designing a new national action learning system between the four main players overseen by continuous public scrutiny. It is designed to counter the official reports of organisational failure that end too frequently with the weasel words 'but the main problem was a failure of corporate governance'. Currently this is code for 'so no-one can do much about it'. This book shows what can be done. The book explains how the disjointed responses to the angry public have resulted in a series of unhelpful regulations made worse by their thoughtless application. This reaction has reduced the chances of directors being able to deliver their main purpose - ensuring the future of their business by better understanding the complexities of their future financial, social and environmental policies and enabling improved creativity and thoughtful risk-taking. Stop the Rot sets governance in a much wider social context. The acceptance of global Human Values in all of our organizations, with their necessary ethics and behaviours, ensures the development of Inclusive Capitalism to the advantage of all.

The Right Way to Flourish

Author: John Ehrenfeld

Publisher: Routledge

Published: 2019-10-08

Total Pages: 264

ISBN-13: 100001164X

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In this ground-breaking book, pre-eminent thought leader in the fields of sustainability and flourishing, John R. Ehrenfeld, critiques the concept of sustainability as it is understood today and which is coming more and more under attack as unclear and ineffective as a call for action. Building upon the recent work of cognitive scientist, Iain McGilchrist, who argues that the human brain’s two hemispheres present distinct different worlds, this book articulates how society must replace the current foundational left-brain-based beliefs – a mechanistic world and a human driven by self interest – with new ones based on complexity and care. Flourishing should replace the lifeless metrics now being used to guide business and government, as well as individuals. Until we accept that our modern belief structure is, itself, the barrier, we will continue to be mired in an endless succession of unsolved problems.

On Pluto: Inside the Mind of Alzheimer's

Author: Greg O'Brien

Publisher: Good Night books

Published: 2018-02-27

Total Pages: 309

ISBN-13: 0991340191

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This is a book about living with Alzheimer’s, not dying with it. It is a book about hope, faith, and humor—a prescription far more powerful than the conventional medication available today to fight this disease. Alzheimer’s is the sixth leading cause of death in the US—and the only one of these diseases on the rise. More than 5 million Americans have been diagnosed with Alzheimer’s or a related dementia; about 35 million people worldwide. Greg O’Brien, an award-winning investigative reporter, has been diagnosed with early-onset Alzheimer's and is one of those faceless numbers. Acting on long-term memory and skill coupled with well-developed journalistic grit, O’Brien decided to tackle the disease and his imminent decline by writing frankly about the journey. O’Brien is a master storyteller. His story is naked, wrenching, and soul searching for a generation and their loved ones about to cross the threshold of this death in slow motion. On Pluto: Inside the Mind of Alzheimer’s is a trail-blazing roadmap for a generation—both a “how to” for fighting a disease, and a “how not” to give up!

Observations on the Religion, Law, Government, and Manners, of the Turks ...

Author: Sir James Porter

Publisher:

Published: 1768

Total Pages: 316

ISBN-13:

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Eating the Big Fish

Author: Adam Morgan

Publisher: John Wiley & Sons

Published: 2009-04-03

Total Pages: 364

ISBN-13: 0470527757

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EATING THE BIG FISH : How Challenger Brands Can Compete Against Brand Leaders, Second Edition, Revised and Expanded The second edition of the international bestseller, now revised and updated for 2009, just in time for the business challenges ahead. It contains over 25 new interviews and case histories, two completely new chapters, introduces a new typology of 12 different kinds of Challengers, has extensive updates of the main chapters, a range of new exercises, supplies weblinks to view interviews online and offers supplementary downloadable information.

No-nonsense Leadership

Author: Dave Anderson

Publisher:

Published: 2001

Total Pages: 202

ISBN-13:

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These "Pull no Punches" strategies act as a fired manual to develop yourself, others and your organization to its full potential. This book is based on "real world" experience and results, without fluff on theory.