Relationship Dynamics
Author: James Musgrave
Publisher:
Published: 1996
Total Pages: 248
ISBN-13:
DOWNLOAD EBOOK →Musgrave and Anniss begin their discussion by broadening the relationship focus from the traditionally defined, mechanistic roles between customer, employee, and organization to encompass the elements of structure, emotion, organization, and control - a shift that enables the reader to visualize both the dynamic nature of these interactions and their intangible aspects. The authors continue the process of strategic analysis by scoping, aligning, and profiling the relationship. These techniques allow the individual to define the interaction environment, bring together its perspectives, and isolate issues of contention or conflict.