The Customer Service Activity Book

The Customer Service Activity Book PDF

Author: Darryl S. Doane

Publisher: Amacom Books

Published: 2005

Total Pages: 302

ISBN-13: 9780814472590

DOWNLOAD EBOOK →

"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."

50 Activities for Achieving Excellent Customer Service

50 Activities for Achieving Excellent Customer Service PDF

Author: Darryl S. Doane

Publisher: Human Resource Development

Published: 2003

Total Pages: 274

ISBN-13: 9780874257373

DOWNLOAD EBOOK →

Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

The Diversity Training Activity Book

The Diversity Training Activity Book PDF

Author: Jonamay Lambert

Publisher: Amacom

Published: 2009

Total Pages: 323

ISBN-13: 9780814415368

DOWNLOAD EBOOK →

The Diversity Training Activity Book addresses such fundamental issues as change, communication, gender at work, and conflict resolution. Filled with activities, role playing exercises, sample icebreakers, and case studies, this book will help all employees create a more harmonious, open workplace no matter what their cultural background.

The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games PDF

Author: Peggy Carlaw

Publisher: McGraw Hill Professional

Published: 1998-09-22

Total Pages: 226

ISBN-13: 0071501827

DOWNLOAD EBOOK →

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Big Book of Virtual Teambuilding Games: Quick, Effective Activities to Build Communication, Trust and Collaboration from Anywhere!

Big Book of Virtual Teambuilding Games: Quick, Effective Activities to Build Communication, Trust and Collaboration from Anywhere! PDF

Author: Mary Scannell

Publisher: McGraw Hill Professional

Published: 2011-12-16

Total Pages: 254

ISBN-13: 0071775129

DOWNLOAD EBOOK →

Get remote team members to interact as if they’re in the same room! Whether you’re videoconferencing with team members across the world or e-mailing a colleague sitting ten feet away, the truth is evident: technology has permanently altered the way we communicate. The virtual workplace can facilitate quicker decision making and reduced overhead. But the lack of face-to-face interaction can also impede trust, innovation, and creativity among team members. The Big Book of Virtual Team-Building Games is packed with games and activities for developing productive virtual teams across all digital platforms, including e-mail, mobile devices, web-based conferencing tools, and social media sites such as Facebook, Twitter, and Skype. The Big Book of Virtual Team-Building Games helps you: Build a greater sense of community and reduce conflict Increase levels of engagement Get the most out of more-introverted team members Boost team members’ productivity Make sure that the only thing separating your people is distance. The Big Book of Virtual Team-Building Games is just the tool you need to develop trusting relationships, foster clear communication, and use technology to enhance the team’s connections.

THE CUSTOMER SERVICE ACTIVITY BOOK

THE CUSTOMER SERVICE ACTIVITY BOOK PDF

Author: DARRYL S. DOANE AND ROSE D. SLOAT

Publisher:

Published: 2010-01-01

Total Pages: 330

ISBN-13: 9788189107512

DOWNLOAD EBOOK →

The Customer Service Activity Book offers 50 dynamic, engaging exercises to help customer relations professionals provide remarkable service experiences over and over, building the customer loyalty and word-of-mouth that drive profits.

The Who Was? Activity Book

The Who Was? Activity Book PDF

Author: Jordan London

Publisher: Penguin

Published: 2018-09-04

Total Pages: 114

ISBN-13: 1524789976

DOWNLOAD EBOOK →

The Who Was? Activity Book, sized down to match the other Who HQ titles, now has even more pages of puzzles, mazes, quizzes, and brain-busting challenges, all based on the New York Times best-selling Who Was? series. Can you paint like Picasso? Write like Shakespeare? Solve a puzzle as fast as Einstein? Go head-to-head with your favorite Who Was? characters and leave your mark on history with this fun and exciting activity book. Includes three pages of full-color stickers!

Family Systems Activity Book

Family Systems Activity Book PDF

Author: Clive Hazell

Publisher: AuthorHouse

Published: 2006-05-25

Total Pages: 270

ISBN-13: 1425919626

DOWNLOAD EBOOK →

This book draws together the many complex threads that weave together to make a family. Step by step the reader is taken through systems theory, developmental theory, cultural and intergenerational influences. The book is packed with activities and case studies to give the reader a “hands on” experience of each of these approaches.