The Customer Conundrum

The Customer Conundrum PDF

Author: Gary L. Smith

Publisher: Lulu.com

Published: 2014-09-15

Total Pages: 101

ISBN-13: 0976761904

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There is clearly a huge gulf that has been created in the arena of customer service. This gulf exists between what business owners espouse as their customer service philosophies and what customers are actually experiencing in their daily personal and business transactions. What's worse is that this "gulf" appears to be widening, especially with the impact of global operations and sourcing. In The Customer Conundrum, Gary Smith identifies the core issues relating to the customer service gulf, and then gives solid, practical advice on how you can create, maintain, and lead a true customer-centric organization.

The Conundrum

The Conundrum PDF

Author: David Owen

Publisher: Penguin

Published: 2012-02-07

Total Pages: 205

ISBN-13: 1101560134

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Look out for David Owen's next book, Where the Water Goes. The Conundrum is a mind-changing manifesto about the environment, efficiency and the real path to sustainability. Hybrid cars, fast trains, compact florescent light bulbs, solar panels, carbon offsets: Everything you've been told about living green is wrong. The quest for a breakthrough battery or a 100 mpg car are dangerous fantasies. We are consumers, and we like to consume green and efficiently. But David Owen argues that our best intentions are still at cross purposes to our true goal - living sustainably and caring for our environment and the future of the planet. Efficiency, once considered the holy grail of our environmental problems, turns out to be part of the problem. Efforts to improve efficiency and increase sustainable development only exacerbate the problems they are meant to solve, more than negating the environmental gains. We have little trouble turning increases in efficiency into increases in consumption. David Owen's The Conundrum is an elegant nonfiction narrative filled with fascinating information and anecdotes takes you through the history of energy and the quest for efficiency. This is a book about the environment that will change how you look at the world. We should not be waiting for some geniuses to invent our way out of the energy and economic crisis we're in. We already have the technology and knowledge we need to live sustainably. But will we do it? That is the conundrum.

Conundrum

Conundrum PDF

Author: Richard Bacon

Publisher: Biteback Publishing

Published: 2013-06-18

Total Pages: 244

ISBN-13: 1849546169

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Government failure is affecting everyone. The single mum worried sick by a tax credit demand from HMRC to 'repay' thousands of pounds she never received; the family whose holiday was ruined because the Passport Office couldn't issue passports in time; the school that couldn't open at the start of term because CRB checks were being carried out by an organisation in meltdown; the farmers led to bankruptcy and even suicide by a Kafkaesque system for administering farm payments; and rail operators facing an uncertain future because the Department for Transport inadvertently landed the whole rail franchising system in chaos. Why is government getting it so wrong? Richard Bacon and Christopher Hope delve into the astonishing world of cock-ups and catastrophes and ponder why those at the top continue to fall short.

Conundrum

Conundrum PDF

Author: Jan Morris

Publisher: New York Review of Books

Published: 2013-04-17

Total Pages: 193

ISBN-13: 1590177126

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One of the first-ever books on gender transition, this poignant memoir by a trans woman is “the best first-hand account ever written by a traveler across the boundaries of sex” (Newsweek). “A profoundly poetic story.” —The New York Times “An exquisite read.” —Maria Popova, The Marginalian The great travel writer Jan Morris was born James Morris. James Morris distinguished himself in the British military, became a successful and physically daring reporter, climbed mountains, crossed deserts, and established a reputation as a historian of the British empire. He was happily married, with several children. To all appearances, he was not only a man, but a man’s man. Except that appearances, as James Morris had known from early childhood, can be deeply misleading. James Morris had known all his conscious life that at heart he was a woman. Conundrum, one of the earliest books to discuss transsexuality with honesty and without prurience, tells the story of James Morris’ hidden life and how he decided to bring it into the open, as he resolved first on a hormone treatment and, second, on risky experimental surgery that would turn him into the woman that he truly was.

Conundrums

Conundrums PDF

Author: Harry Pearce

Publisher: Harper Collins

Published: 2010-09-21

Total Pages: 180

ISBN-13: 0062042750

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Conundrum is a mind-stretch. Encrypting idioms into their typographic equivalents, Harry enlivens our everyday language and challenges readers to see that "time after time after time" or, at least, "more often than not" "the writing is on the wall." For fans of word puzzles, sudoku, crosswords, and all manner of mind games, Conundrum offers an artfully packaged, cleverly designed new challenge. Drawing upon, literally in this case, graphic puzzles that he began creating as a child, Harry's developed over 100 witty conundrums for this book that will stretch the mind as well as delight the senses. A member of the Alliance Graphique Internationale, a frequent lecturer and contributor to design discourse, an internationally recognized leader in design, and a founder of Lippa Pearce, one of the UK's most respected design agencies, Harry refines the way we see and communicate. Conundrum achieves nothing less than changing how we understand and interact with language.

Market-Led Strategic Change

Market-Led Strategic Change PDF

Author: Nigel F. Piercy

Publisher: Routledge

Published: 2016-11-03

Total Pages: 784

ISBN-13: 1135050236

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Market-Led Strategic Change, 5th edition, has been fully revised and updated to reflect the realities of 21st century business and the practical issues for managers in the process of going to market. The world of business has changed dramatically, with a more complex environment, more demanding customers and radical new ways of going to market. This textbook develops a value-based strategy examining the roles of market sensing, customer value, organizational change and digital marketing in the implementation of strategy. This much-anticipated new edition has been carefully updated, now with Nigel Piercy’s unique and clear-sighted views on the latest developments in marketing strategy, retaining Piercy’s insightful, witty and provocative style. The text is supported throughout with brand new case studies from globally recognised companies such as Uber and Volkswagen, and covering topical issues such as the legalisation of marijuana and reinventing the healthcare business. Lecturers are assisted with a newly expanded collection of support materials including PowerPoint slides for each chapter, suggested frameworks for using the case studies in teaching, and case studies from previous editions. If you're an ambitious marketing student or practitioner, whether you are new to strategic change through marketing or just want a different view, this is the book for you. Lecturers will find this engaging, funny, thought-provoking but always practical textbook is a sure way to get your students thinking and enthused.

Conundrum

Conundrum PDF

Author: Lawrence J. Kendzior

Publisher: iUniverse

Published: 2004

Total Pages: 0

ISBN-13: 0595309852

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Jerry's perplexed. He's about to get a five million dollar order, which means a lot to his $22 million company. But he's not happy. Lately, it seems like the more the company sells, the more money it loses. CONUNDRUM: a complex problem Infrastructure is the right combination of management, planning and systems that enables top performing companies to execute what they plan. The conundrum for troubled or average companies is: "If a company can't execute because of lack of infrastructure, how does a company execute the steps it needs to take in order to develop infrastructure?" In an entertaining yet thought-provoking style, using a fictional company and its management team as examples, Larry Kendzior provides the answers that Jerry--and thousands of business owners like him--have been searching for. Many search but never find the answer to this key question: How does a company execute what it plans? "I have applied many of the ideas found in this book in my company. The methods and concepts produce results--as advertised." Ken VanderVeen President and CEO ABS Graphics Visit our website at www.conundrumonline.com.

ConUNdrum

ConUNdrum PDF

Author: Brett D. Schaefer

Publisher: Rowman & Littlefield

Published: 2009

Total Pages: 408

ISBN-13: 9781442200067

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Theo Michael's first book records his journey as an artist and features over 50 of his most successful paintings, including Balcony With A View, Serenade, A Kiss Is Just A Kiss and many more.Created in his own personal cinematic poster style, the paintings capture the nostalgia of a time gone by in a genre often referred to as Art Noir. His love for Film Noir, 'B' movies and Pulp Art books is apparent.Many of Theo's landscape paintings are strongly influenced by the American illustrator Edward Hopper, beautifully capturing the effects of summer light. The book is full of sketches and preliminary work, revealing the working method of an artist. A perfect coffee table item, ideally suited as a gift.

Market-led Strategic Change

Market-led Strategic Change PDF

Author: Nigel Piercy

Publisher: Routledge

Published: 2009

Total Pages: 561

ISBN-13: 1856175049

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With the use of case studies this book will help the reader go back to basics by confronting critical questions in the organisation of marketing and how the critical processes of marketing, planning and budgeting are managed.

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