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Technology: At Your Service

Author: Ralph De Arazoza

Publisher: McGraw-Hill Education

Published: 2014-12-08

Total Pages: 224

ISBN-13: 9780073516875

"Let Technology Help You!” Your world is moving fast. Busy schedules, growing to do lists, places to go. Technology: At Your Service offers a fresh perspective on the modern world of technology, providing up-to-date information that will help you become an effective mobile and connected user. Designed to be used with McGraw-Hill Education's digital solutions including SIMnet, Connect®, LearnSmart® and SmartBook®, this introductory computer concepts content highlights what YOU need to make technology work for you. Technology: At Your Service, 1e...Let Technology Help You!

Information Technology in the Service Society

Author: National Research Council

Publisher: National Academies Press

Published: 1994-02-01

Total Pages: 286

ISBN-13: 0309048761

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Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.

Cloud Computing

Author: Thomas Erl

Publisher: Pearson Education

Published: 2013

Total Pages: 533

ISBN-13: 0133387526

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This book describes cloud computing as a service that is "highly scalable" and operates in "a resilient environment". The authors emphasize architectural layers and models - but also business and security factors.

Public Service Information Technology

Author: Edward Uechi

Publisher: CRC Press

Published: 2019-11-08

Total Pages: 244

ISBN-13: 0429607555

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Public Service Information Technology explains how all areas of IT management work together. Building a computer-based information system is like constructing a house; different disciplines are employed and need to be coordinated. In addition to the technical aspects like computer networking and systems administration, the functional, business, management, and strategic aspects all are equally important. IT is not as simple as expecting to use a software program in three months. Information Technology is a complex field that has multiple working parts that require proper management. This book demystifies how IT operates in an organization, giving the public manager the necessary details to manage Information Technology and to use all of its resources for proper effect. This book is for technical IT managers and non-technical (non-IT) managers and senior executive leaders. Not only will the Chief Information Officer, the IT Director, and the IT Manager find this book invaluable to running an effective IT unit, the Chief Financial Officer, the HR Director, and functional managers will understand their roles in conjunction with the technical team. Every manager at all levels of the organization has a small yet consequential role to play in developing and managing an IT system. With practical guidelines and worksheets provided in the book, both the functional team and the technical team will be able to engage collaboratively to produce a high-quality computer-based information system that everyone involved can be proud to use for many years and that can deliver an effective and timely public program to citizens. This book includes: Multiple layers of security controls your organization can develop and maintain, providing greater protection against cyber threats. Job-related worksheets you can use to strengthen your skills and achieve desired program results. Practices you can apply to maximize the value of your contracts and your relationships with for-profit companies and other contractors. New method for deciding when contracting or outsourcing is appropriate when internal resources are not available. Improved method for estimating intangible benefits (non-financial gains) attributable to a proposed project. An approach to deciding what parts of a business process should or should not be automated, paying critical attention to decision points and document reviews.

DIY Citizenship

Author: Matt Ratto

Publisher: MIT Press

Published: 2014-02-07

Total Pages: 461

ISBN-13: 026232122X

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How social media and DIY communities have enabled new forms of political participation that emphasize doing and making rather than passive consumption. Today, DIY—do-it-yourself—describes more than self-taught carpentry. Social media enables DIY citizens to organize and protest in new ways (as in Egypt's “Twitter revolution” of 2011) and to repurpose corporate content (or create new user-generated content) in order to offer political counternarratives. This book examines the usefulness and limits of DIY citizenship, exploring the diverse forms of political participation and “critical making” that have emerged in recent years. The authors and artists in this collection describe DIY citizens whose activities range from activist fan blogging and video production to knitting and the creation of community gardens. Contributors examine DIY activism, describing new modes of civic engagement that include Harry Potter fan activism and the activities of the Yes Men. They consider DIY making in learning, culture, hacking, and the arts, including do-it-yourself media production and collaborative documentary making. They discuss DIY and design and how citizens can unlock the black box of technological infrastructures to engage and innovate open and participatory critical making. And they explore DIY and media, describing activists' efforts to remake and reimagine media and the public sphere. As these chapters make clear, DIY is characterized by its emphasis on “doing” and making rather than passive consumption. DIY citizens assume active roles as interventionists, makers, hackers, modders, and tinkerers, in pursuit of new forms of engaged and participatory democracy. Contributors Mike Ananny, Chris Atton, Alexandra Bal, Megan Boler, Catherine Burwell, Red Chidgey, Andrew Clement, Negin Dahya, Suzanne de Castell, Carl DiSalvo, Kevin Driscoll, Christina Dunbar-Hester, Joseph Ferenbok, Stephanie Fisher, Miki Foster, Stephen Gilbert, Henry Jenkins, Jennifer Jenson, Yasmin B. Kafai, Ann Light, Steve Mann, Joel McKim, Brenda McPhail, Owen McSwiney, Joshua McVeigh-Schultz, Graham Meikle, Emily Rose Michaud, Kate Milberry, Michael Murphy, Jason Nolan, Kate Orton-Johnson, Kylie A. Peppler, David J. Phillips, Karen Pollock, Matt Ratto, Ian Reilly, Rosa Reitsamer, Mandy Rose, Daniela K. Rosner, Yukari Seko, Karen Louise Smith, Lana Swartz, Alex Tichine, Jennette Weber, Elke Zobl

Alone Together

Author: Sherry Turkle

Publisher: Basic Books

Published: 2017-11-07

Total Pages: 400

ISBN-13: 0465093663

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"Savvy and insightful." --New York Times Technology has become the architect of our intimacies. Online, we fall prey to the illusion of companionship, gathering thousands of Twitter and Facebook friends, and confusing tweets and wall posts with authentic communication. But this relentless connection leads to a deep solitude. MIT professor Sherry Turkle argues that as technology ramps up, our emotional lives ramp down. Based on hundreds of interviews and with a new introduction taking us to the present day, Alone Together describes changing, unsettling relationships between friends, lovers, and families.

Technology-as-a-service Playbook

Author: Thomas Lah

Publisher: Point B, Incorporated

Published: 2016

Total Pages: 0

ISBN-13: 9780986046230

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Technology-as-a-Service Playbook defines the tactical and strategic plays technology companies must run to build a profitable subscription business. Whether you are a pure-play cloud company or a traditional technology provider making the pivot to the cloud, this book will help guide your decision-making and execution around the "as-a-service" model to put your company on a path to profitable growth. This cloud-driven journey will affect every part of the organization. How offers are designed, built, marketed, sold, and serviced will all need to change. And these transformations are not limited to OEMs--they will also directly impact the vast network of channel partners. After all, it's not just about building recurring revenue, it's about building PROFITABLE recurring revenue. Technology-as-a-Service Playbook is the road map to the next-generation tech business model.

Service-Oriented Architecture

Author: Thomas Erl

Publisher: Prentice Hall

Published: 2016-12-23

Total Pages: 716

ISBN-13: 0133858693

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The Top-Selling, De Facto Guide to SOA--Now Updated with New Content and Coverage of Microservices! For more than a decade, Thomas Erl’s best-selling Service-Oriented Architecture: Concepts, Technology, and Design has been the definitive end-to-end tutorial on SOA, service-orientation, and service technologies. Now, Erl has thoroughly updated the industry’s de facto guide to SOA to reflect new practices, technologies, and strategies that have emerged through hard-won experience and creative innovation. This Second Edition officially introduces microservices and micro task abstraction as part of service-oriented architecture and its associated service layers. Updated case study examples and illustrations further explain and position the microservice model alongside and in relation to more traditional types of services. Coverage includes: • Easy-to-understand, plain English explanations of SOA and service-orientation fundamentals (as compiled from series titles) • Microservices, micro task abstraction, and containerization • Service delivery lifecycle and associated phases • Analysis and conceptualization of services and microservices • Service API design with REST services, web services, and microservices • Modern service API and contract versioning techniques for web services and REST services • Up-to-date appendices with service-orientation principles, REST constraints, and SOA patterns (including three new patterns) Service-Oriented Architecture: Analysis and Design for Services and Microservices, Second Edition, will be indispensable to application architects, enterprise architects, software developers, and any IT professionals interested in learning about or responsible for designing or implementing modern-day, service-oriented solutions. Chapter 1: Introduction Chapter 2: Case Study Backgrounds Part I: Fundamentals Chapter 3: Understanding Service-Orientation Chapter 4: Understanding SOA Chapter 5: Understanding Layers with Services and Microservices Part II: Service-Oriented Analysis and Design Chapter 6: Analysis and Modeling with Web Services and Microservices Chapter 7: Analysis and Modeling with REST Services and Microservices Chapter 8: Service API and Contract Design with Web Services Chapter 9: Service API and Contract Design with REST Services and Microservices Chapter 10: Service API and Contract Versioning with Web Services and REST Services Part III: Appendices Appendix A: Service-Orientation Principles Reference Appendix B: REST Constraints Reference Appendix C: SOA Design Patterns Reference Appendix D: The Annotated SOA Manifesto

Next Generation SOA

Author: Thomas Erl

Publisher: Pearson Education

Published: 2015

Total Pages: 209

ISBN-13: 0133859045

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800x600 The Concise Introduction to Modern SOA: High-Value Approaches, Innovative Technologies, Proven Use Cases After a decade of innovation in technology and practice, SOA is now a mainstream computing discipline, capable of transforming IT enterprises and optimizing business automation. In Next Generation SOA, top-selling SOA author Thomas Erl and a team of experts present a plain-English tour of SOA, service-orientation, and the key service technologies being used to build sophisticated contemporary service-oriented solutions. The starting point for today's IT professionals, this concise guide distills the increasingly growing and diverse field of service-oriented architecture and the real-world practice of building powerful service-driven systems. Accessible and jargon-free, this book intentionally avoids technical details to provide easy-to-understand, introductory coverage of the following topics: Services, service-orientation, and service-oriented computing: what they are and how they have evolved How SOA and service-orientation change businesses and transform IT culture, priorities, and technology decisions How services are defined and composed to solve a wide spectrum of business problems Deep implications of the service-orientation paradigm--illuminated through an annotation of the classic SOA Manifesto Traditional and contemporary service technologies and architectures How clouds and virtualization support the scalability and reliability of services-based solutions SOA-based industry models, from enterprise service to global trader A detailed case study: how real enterprises bring together contemporary SOA practices, models, and technologies Next Generation SOA will be indispensable to wide audiences of business decision makers and technologists--including architects, developers, managers, executives, strategists, consultants, and researchers. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

Designing Service Excellence

Author: Brian Hunt

Publisher: CRC Press

Published: 2014-11-13

Total Pages: 190

ISBN-13: 1439840474

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The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina