Succeeding with Difficult Clients

Succeeding with Difficult Clients PDF

Author: Richard L. Wessler

Publisher: Academic Press

Published: 2001-07-31

Total Pages: 354

ISBN-13: 9780127444703

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This book is intended to help readers treat persons who are considered to be difficult clients. The approach is practical, with a minimum of theoretical assumptions and jargon, and can be integrated into almost all other approaches to treatment when therapy stalls. (Midwest).

Succeeding with Difficult Clients

Succeeding with Difficult Clients PDF

Author: Richard L. Wessler

Publisher: Elsevier

Published: 2001-08-10

Total Pages: 352

ISBN-13: 0080518117

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"I know that I am doing therapy correctly and well, so why aren't some of my clients changing?" "Why do I feel anxious when I think about my next session with that difficult client?" When psychotherapy stalls, it's time to try new ideas. The authors' experience with difficult clients -- uncooperative, hostile, uncommitted to change -- gave them a new perspective on working with therapeutic impasses. Papers describing Cognitive Appraisal Therapy have appeared in many books and journals, and now for the first time these ideas are compiled into a single volume. Heavily influenced by the psychotherapy integration movement and in a radical departure from conventional cognitive-behavior therapy, they see motivation in terms of affect and attachment rather than cognitive schemas, and resistance and setbacks as the result of emotional setpoints. Practitioners from all corners of the psychotherapy landscape will be able to integrate Cognitive Appraisal Therapy into their therapeutic approaches to help them work successfully and confidently with difficult clients as individuals, as couples and in groups. Novel therapeutic strategies and formulations to use when all else is failing Provocative conceptualizations of self, personality and psychopathology A fresh approach to treating personality-related disorders Numerous case illustrations, and excerpts from actual psychotherapy sessions and supervision sessions Straightforward, common sense writing free of jargon and psychobabble

Students Who Drive You Crazy

Students Who Drive You Crazy PDF

Author: Jeffrey A. Kottler

Publisher: Corwin Press

Published: 2008-08-22

Total Pages: 169

ISBN-13: 1452298254

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Take a proactive approach with your most challenging students! This second edition of a bestseller gives teachers a model to assess, understand, and respond to challenging students, plus new tables, charts, and reflection questions. Offering real-life scenarios from interviews with teachers, counselors, and school administrators, this updated volume provides: More tips for developing active listening skills that improve communication with students Suggestions for creating caring communities in the classroom A new section on dealing with aggressive and violent behavior Information on understanding parent behavior and suggestions for building positive connections with parents and families

Succeeding with Agile

Succeeding with Agile PDF

Author: Mike Cohn

Publisher: Pearson Education

Published: 2009-10-20

Total Pages: 504

ISBN-13: 0321660560

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Proven, 100% Practical Guidance for Making Scrum and Agile Work in Any Organization This is the definitive, realistic, actionable guide to starting fast with Scrum and agile–and then succeeding over the long haul. Leading agile consultant and practitioner Mike Cohn presents detailed recommendations, powerful tips, and real-world case studies drawn from his unparalleled experience helping hundreds of software organizations make Scrum and agile work. Succeeding with Agile is for pragmatic software professionals who want real answers to the most difficult challenges they face in implementing Scrum. Cohn covers every facet of the transition: getting started, helping individuals transition to new roles, structuring teams, scaling up, working with a distributed team, and finally, implementing effective metrics and continuous improvement. Throughout, Cohn presents “Things to Try Now” sections based on his most successful advice. Complementary “Objection” sections reproduce typical conversations with those resisting change and offer practical guidance for addressing their concerns. Coverage includes Practical ways to get started immediately–and “get good” fast Overcoming individual resistance to the changes Scrum requires Staffing Scrum projects and building effective teams Establishing “improvement communities” of people who are passionate about driving change Choosing which agile technical practices to use or experiment with Leading self-organizing teams Making the most of Scrum sprints, planning, and quality techniques Scaling Scrum to distributed, multiteam projects Using Scrum on projects with complex sequential processes or challenging compliance and governance requirements Understanding Scrum’s impact on HR, facilities, and project management Whether you've completed a few sprints or multiple agile projects and whatever your role–manager, developer, coach, ScrumMaster, product owner, analyst, team lead, or project lead–this book will help you succeed with your very next project. Then, it will help you go much further: It will help you transform your entire development organization.

Let's Get Real or Let's Not Play

Let's Get Real or Let's Not Play PDF

Author: Mahan Khalsa

Publisher: Penguin

Published: 2008-10-30

Total Pages: 296

ISBN-13: 144063291X

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The new way to transform a sales culture with clarity, authenticity, and emotional intelligence. Too often, the sales process is all about fear. Customers are afraid that they will be talked into making a mistake; salespeople dread being unable to close the deal and make their quotas. No one is happy. Mahan Khalsa and Randy Illig offer a better way. Salespeople, they argue, do best when they focus 100 percent on helping clients succeed. When customers are successful, both buyer and seller win. When they aren't, both lose. It's no longer sufficient to get clients to buy; a salesperson must also help the client reduce costs, increase revenues, and improve productivity, quality, and customer satisfaction. This book shares the unique FranklinCovey Sales Performance Group methodology that will help readers: · Start new business from scratch in a way both salespeople and clients can feel good about · Ask hard questions in a soft way · Close the deal by opening minds

Sense and Respond

Sense and Respond PDF

Author: Jeff Gothelf

Publisher: Harvard Business Review Press

Published: 2017-02-07

Total Pages: 272

ISBN-13: 1633691896

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The End of Assembly Line Management We’re in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people’s behavior in real time, communicate internally at extraordinary speed, and innovate continuously. These new, software-driven technologies are transforming the way companies interact with their customers, employees, and other stakeholders. This is no mere tech issue. The transformation requires a complete rethinking of the way we organize and manage work. And, as software becomes ever more integrated into every product and service, making this big shift is quickly becoming the key operational challenge for businesses of all kinds. We need a management model that doesn’t merely account for, but actually embraces, continuous change. Yet the truth is, most organizations continue to rely on outmoded, industrial-era operational models. They structure their teams, manage their people, and evolve their organizational cultures the way they always have. Now, organizations are emerging, and thriving, based on their capacity to sense and respond instantly to customer and employee behaviors. In Sense and Respond, Jeff Gothelf and Josh Seiden, leading tech experts and founders of the global Lean UX movement, vividly show how these companies operate, highlighting the new mindset and skills needed to lead and manage them—and to continuously innovate within them. In illuminating and instructive business examples, you’ll see organizations with distinctively new operating principles: shifting from managing outputs to what the authors call “outcome-focused management”; forming self-guided teams that can read and react to a fast-changing environment; creating a learning-all-the-time culture that can understand and respond to new customer behaviors and the data they generate; and finally, developing in everyone at the company the new universal skills of customer listening, assessment, and response. This engaging and practical book provides the crucial new operational and management model to help you and your organization win in a world of continuous change.

The Practical Handbook of Group Counseling

The Practical Handbook of Group Counseling PDF

Author: M. Ed M. D. Sheldon D. Glass

Publisher: Trafford Publishing

Published: 2010-03

Total Pages: 403

ISBN-13: 1426920717

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The Practical Handbook of Group Counseling is written mainly as a primer to be used in group work with children, adolescents, and parents. The first edition was used by over three hundred colleges and universities in the United States. Its unique design allows the reader to use it as a ready reference for practical information. It is presented as a text that can challenge the individual's ideas and upon which the counselor can develop techniques that will fit his/her personality and meet the needs of the group. The text was the first comprehensive practical book in this field. It is a synthesis of the various problems and successes that the counselor may encounter and offers one model that may be useful in resolving and/or enhancing some of these issues. The author utilizes the public school setting as the vehicle for presenting his material. Since the school is a cross section of the population, the model proposed here can be adapted to other social agencies that utilize group counseling techniques. The author, Dr. Sheldon D. Glass, has a significant background in group work and in child and adolescent development. He is uniquely qualified in this area because he has completed formal training in education, adult psychiatry, child psychiatry, and pediatrics.

How to Start a Law Practice and Succeed

How to Start a Law Practice and Succeed PDF

Author: Nalini Mahadevan

Publisher: Lulu.com

Published: 2012-07-27

Total Pages: 298

ISBN-13: 1300025816

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How to Start a Law Practice and Succeed focuses on how to start your own law practice from scratch, while emphasizing tools and tactics on how to succeed in today's economy. This book is a useful tool for lawyers just out of law school and for lawyers who want to start their own practice after finding themselves suddenly unemployed! I have included forms and tools to start from scratch and to manage your law practice. In the book are resources for managing workflow; finding clients and managing them, their files and ethically maintaining your own law practice. After all, practicing law is not like a normal business, and requires special attention to ethical dilemmas in every facet and practice of law.