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Setting the Table

Author: Danny Meyer

Publisher: Harper Collins

Published: 2009-10-13

Total Pages: 244

ISBN-13: 0061868248

The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack Seventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality. The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny’s story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done. Setting the Table is landmark a motivational work from one of our era’s most gifted and insightful business leaders.

At Your Service?

Author: Gaurav Nayyar

Publisher: World Bank Publications

Published: 2021-10-18

Total Pages: 364

ISBN-13: 1464817103

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Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.

Service Industry Success: Develop Your Team, Empower Your People, Attain Your Freedom

Author: Brian Harding

Publisher: Aviva Publishing

Published: 2021-12

Total Pages: 240

ISBN-13: 9781636181325

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Are you tired of employees not getting the big picture, supporting your initiatives, or following your processes, or even directives? Do you feel like you can never take more than a few days off because your business will flounder if you aren't there to drive or follow up on every critical task? Are you longing for freedom, and feel like your business owns you, but simultaneously the thought of giving up control and delegating decisions to your team terrifies you? Are you afraid to hold your employees accountable out of fear they will leave you? Don't lose hope just yet! Brian Harding has been there, and after years as a business owner and consultant, he has learned the secrets to creating a workplace where employees thrive without constant supervision, a positive culture predominates, and everyone knows what is expected of them. Now Brian shares his years of experience and expertise in his new book Service Industry Success. He explores the challenges you are facing and provides you with the necessary skills and strategies to transform your organization.

Enhancing Customer Experience in the Service Industry

Author: Levent Altinay

Publisher: Cambridge Scholars Publishing

Published: 2015-11-25

Total Pages: 281

ISBN-13: 144388619X

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This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world—the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly outlines the key theoretical perspectives of customer experience, covering customer experience both from demand and supplier perspectives. Fully informed by the latest research, it explores different country contexts and how they impact upon the customer experience; investigates the social, cultural and economic dimensions of customer experience; provides case studies from a wide range of service industry sectors; and includes industry perspectives and examples.

Costing for the Service Industry

Author: Veda Malagatti

Publisher: Cambridge Scholars Publishing

Published: 2020-08-11

Total Pages: 170

ISBN-13: 1527557952

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A significant and innovative feature of this textbook is its detailed insights into the use of costing methodology for practical implications. It will serve to foster the reader’s analytical and critical thinking skills, and it highlights both traditional and the most current practices of costing methodology using real examples drawn from the service industry. Its methodological focus will allow the reader to understand the introduction of relevant costs, their functions and their behavior towards uses and limitations of cost allocations.

How to Survive and Thrive in the Merchant Services Industry

Author:

Publisher: Survive & Thrive

Published: 2003-06

Total Pages: 319

ISBN-13: 0974188409

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How to guide on the Merchant Services industry. Indepth sales and marketing techniques to help outside sales people, ISOs, Financial Institutions gain success.

Service Business Costing

Author: Markus B. Baum

Publisher: Springer Science & Business Media

Published: 2012-08-17

Total Pages: 136

ISBN-13: 3834944440

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Service firms have high overhead costs which are difficult to assign to individual services. To bring transparency to their value chain, they need costing approaches that help them find their own improvements. Markus B. Baum explores current theory and practice of value chain approaches and cost accounting to develop a costing approach with a suitable instrument for the allocation of fixed and overhead costs for a service firm. He describes the service business costing (SBC) approach. This hybrid-costing model has a hierarchical structure in terms of consolidation and allocates cost and revenues on the lowest hierarchical level possible to ensure that all costs and income are assigned to activities from which they originated.

Services Industries and the Knowledge-based Economy

Author: Canada. Industry Canada

Publisher: University of Calgary Press

Published: 2006

Total Pages: 634

ISBN-13: 1552381498

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Services industries account for almost three-quarters of both gross domestic product and employment in Canada, a trend that Canada shares with other G-7 countries. Furthermore, the services sector has been responsible for most of Canada's employment creation and much of its productivity growth over the past decade and the sector's importance to the Canadian economy continues to increase. Thirty renowned experts contribute to this volume, which is aimed at better understanding the dynamics of Canadian services industries and identifying the types of policies most likely to improve their innovation and productivity performance.

The Experience Economy

Author: B. Joseph Pine

Publisher: Harvard Business Press

Published: 1999

Total Pages: 276

ISBN-13: 9780875848198

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This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.

Product Development For The Service Sector

Author: Robert G. Cooper

Publisher: Basic Books

Published: 1999-10-22

Total Pages: 288

ISBN-13: 9780738201054

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As the lines between products and services become less and less distinct, many managers and consultants advocate that manufacturing companies learn to think like the service sector—get close to the customer, offer multi-dimensional solutions, provide high-quality support. But in today's highly competitive and constantly changing marketplace, managers in service industries, such as banking, insurance, financial services, utilities, and retailing, can benefit enormously by thinking like manufacturers—employing a rigorous product development model to create and test new offerings, develop the most promising ones, and see them to market successfully. In Product Development for the Service Sector, product development experts Cooper and Edgett draw from their extensive research, teaching, and consulting experience to offer service sector executives and managers a comprehensive overview of the principles of product development and how they can be successfully applied in any service industry.