Service! Some People Just Don't Get It

Service! Some People Just Don't Get It PDF

Author: Trapper Woods

Publisher: Morgan James Publishing

Published: 2006

Total Pages: 104

ISBN-13: 9781600370267

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Finally, here is a customer service book with no fluff. The authors have extensive experience in owing and managing retail operations and franchises. They know the challenges and frustratioins of providing service on the front lines because they've been there and done it themselves. This book guides you through a simple six step formula called The Circle of Service. This is a system developed and applied in their family business for over fifty years. The principles covered can be applied by individuals as well as business organizations of any size. You'll enjoy the tips and techniques that have been developed from "street smarts" rather than a rehash of material from other text books. Furthermore, you will discover not only is this book a quick read but fun and entertaining as well.

Ask a Manager

Ask a Manager PDF

Author: Alison Green

Publisher: Ballantine Books

Published: 2018-05-01

Total Pages: 304

ISBN-13: 0399181822

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From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Services for young people

Services for young people PDF

Author: Great Britain: Parliament: House of Commons: Education Committee

Publisher: The Stationery Office

Published: 2011-06-23

Total Pages: 220

ISBN-13: 9780215560186

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Additional written evidence is contained in volume 3, available on the Committee website at www.parliament.uk/education-committee

Services for people with neurological conditions

Services for people with neurological conditions PDF

Author: Great Britain: Parliament: House of Commons: Committee of Public Accounts

Publisher: The Stationery Office

Published: 2012-03-16

Total Pages: 48

ISBN-13: 9780215042934

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Approximately two million people in the United Kingdom have a neurological condition, including Parkinson's disease, motor neurone disease or multiple sclerosis. But individual care is often poorly coordinated and the quality of services received depends on where you live. Some areas simply don't have enough expertise, both in hospitals and the community. In 2005, the Department for Health launched a new Framework to provide services for people with a neurological condition. There have been some improvements, such as a reduction in waiting times. But unlike the strategies for Cancer and Stroke, the model used to implement the Framework hasn't worked. For this clinical area, the Department left the implementation to local health commissioners but gave them no leadership at all and set no clear targets. It set no baselines and failed to monitor progress and so could not hold them to account where things went wrong. The present Government needs to understand what went wrong here for the future. Health spending on neurological conditions increased by nearly 40 per cent in three years. Over much the same period, emergency admissions have risen by 32 per cent and readmissions to hospital within 28 days have increased from 11.2 per cent to 14 per cent. The Department is moving towards a decentralised health and social care landscape. In doing so, it must set clear objectives for joint health and social care outcomes and services for people with neurological conditions

The Feeling Good Handbook

The Feeling Good Handbook PDF

Author: David D. Burns

Publisher: Penguin

Published: 1999-05-01

Total Pages: 769

ISBN-13: 0452281326

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From the author of the national bestseller Feeling Good: The New Mood Therapy comes a guide to mental wellness that helps you get beyond depression and anxiety and make life an exhilarating experience! With his phenomenally successful Feeling Good: The New Mood Therapy, Dr. David Burns introduced a groundbreaking, drug-free treatment for depression. In this bestselling companion, he reveals powerful new techniques and provides step-by-step exercises that help you cope with the full range of everyday problems. • Free yourself from fears, phobias, and panic attacks. • Overcome self-defeating attitudes. • Discover the five secrets of intimate communication. • Put an end to marital conflict. • Conquer procrastination and unleash your potential for success. With everything you need to know about commonly prescribed psychiatric drugs and anxiety disorders, such as agoraphobia and obsessive-compulsive disorder, this remarkable guide can show you how to feel good about yourself and the people you care about. You will discover that life can be an exhilarating experience. “A wonderful achievement—the best in its class.”—M. Anthony Bates, clinical psychologist at Penn Presbyterian Medical Center in Philadelphia “Clear, systematic, forceful.”—Albert Ellis, PhD, president of the Albert Ellis Institute

Personalised Public Services for People in Vulnerable Situations in Lithuania Towards a More Integrated Approach

Personalised Public Services for People in Vulnerable Situations in Lithuania Towards a More Integrated Approach PDF

Author: OECD

Publisher: OECD Publishing

Published: 2023-06-23

Total Pages: 179

ISBN-13: 926432531X

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Despite strong economic performance and significant governance reforms over the past few decades, Lithuania has a higher share of its population at-risk-of poverty than other EU countries, with some people more at risk than others, particularly people with multiple and complex needs in vulnerable situations who tend to rely more on public services.

What Young People Want from Mental Health Services

What Young People Want from Mental Health Services PDF

Author: Kerry Gibson

Publisher: Routledge

Published: 2021-09-27

Total Pages: 126

ISBN-13: 1000461467

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Young people experience one of the highest rates of mental health problems of any group, but make the least use of the support available to them. To reach young people in distress, we need to understand what this digital generation want from mental health professionals and services. Based on interviews with nearly 400 young people, this book offers a vision of youth mental health issues and services through the eyes of young people themselves. It offers professionals important insights into the meaning of identity and agency for this generation and explores how these issues play out in young people’s expectations of mental health support. It shows how, despite young people’s immersion in digital technology, genuine and trusting relationships remain a key ingredient in their priorities for support. It considers what access to mental health support means for a generation who have grown up with the immediacy enabled by digital technology. Young people’s accounts also provide crucial insights into how they are using digital resources to manage their own mental health – in ways often not appreciated by professionals who design internet interventions. What Young People Want From Mental Health Services offers clear guidance to counsellors, psychologists, psychiatrists, youth workers, social workers, service providers and policymakers about how to work with youth and design their services so they are a better match for young people today. It contributes to a growing movement calling for a ‘Youth Informed Approach’ to mental health to address the needs of young people.

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