Service operation

Service operation PDF

Author: Great Britain. Office of Government Commerce

Publisher: The Stationery Office

Published: 2007-05-30

Total Pages: 278

ISBN-13: 0113310463

DOWNLOAD EBOOK →

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Service Operations Management eBook_o4

Service Operations Management eBook_o4 PDF

Author: Robert Johnston

Publisher: Pearson Higher Ed

Published: 2012-08-07

Total Pages: 489

ISBN-13: 0273740490

DOWNLOAD EBOOK →

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Dietetic Service Operation Handbook

Dietetic Service Operation Handbook PDF

Author: Karen Kolasa

Publisher: CRC Press

Published: 1994-03-28

Total Pages: 180

ISBN-13: 9781560220275

DOWNLOAD EBOOK →

Approved by the Dietary Managers Association for 9 CEUs through September 1998! Here is a useful guide that helps both administrators and food service workers understand the daily functions of their dietary departments. Dietetic Service Operation Handbook enhances extended caregivers’knowledge of basic food service and clinical dietetics operations and serves as a functional tool they can use to initiate effective organization of dietetic services. It explains proper techniques and tips for everything from how to plan a menu and care for equipment to special adaptive eating devices and modifying texture for swallowing disorders. Packed with general and specific guidelines, this book also teaches food service employees how to allocate time more wisely, making them effective members of the interdisciplinary medical team--and saving their facility time and money as well. Administrators who wish to understand the functions of their dietary department so they can communicate more effectively with its staff will find this book a most useful resource, full of meaningful interpretations of routine tasks found in the daily operation of a food service. The author, registered with the American Dietetic Association, has prioritized the topics in the book to assist the systematic organization of any dietary department. Chapters cover both administrative and clinical topics, including food purchasing and production, the policy and procedure manual, quality assurance, current trends in geriatric nutrition, the effects of medicine on diet, enteral feeding, and documentation of the medical record. Dietetic Service Operation Handbook includes a wide variety of standardized recipes for the pureed diet, a resource list, handy calculations, and many useful forms for record-keeping which are compatible with OBRA laws. Beginning dietitians and dietary managers will find this book to be an extremely helpful and practical guide in their day-to-day work. Beginning or expert administrators and nursing directors will discover it improves their understanding of and communication with their food service operations.

Service Operations Management

Service Operations Management PDF

Author: Robert Johnston

Publisher: Pearson Education

Published: 2005

Total Pages: 1140

ISBN-13: 9780273683674

DOWNLOAD EBOOK →

The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.

Managing Service Operations

Managing Service Operations PDF

Author: Bill Hollins

Publisher: SAGE

Published: 2006-09-18

Total Pages: 312

ISBN-13: 1848604661

DOWNLOAD EBOOK →

`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.

ITIL Version 3 at a Glance

ITIL Version 3 at a Glance PDF

Author: John O. Long

Publisher: Springer Science & Business Media

Published: 2008-07-18

Total Pages: 84

ISBN-13: 0387773932

DOWNLOAD EBOOK →

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

ITIL® 2011 At a Glance

ITIL® 2011 At a Glance PDF

Author: John O. Long

Publisher: Springer Science & Business Media

Published: 2012-07-01

Total Pages: 98

ISBN-13: 1461438977

DOWNLOAD EBOOK →

"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

Introduction to the ITIL service lifecycle

Introduction to the ITIL service lifecycle PDF

Author: Office of Government Commerce

Publisher: The Stationery Office

Published: 2010-05-12

Total Pages: 256

ISBN-13: 9780113311316

DOWNLOAD EBOOK →

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.