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Service Automation Framework

Author: Jan-Willem Middelburg

Publisher: Van Haren

Published: 2017-01-01

Total Pages: 183

ISBN-13: 9401800634

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company.The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization.This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.

Site Reliability Engineering

Author: Niall Richard Murphy

Publisher: "O'Reilly Media, Inc."

Published: 2016-03-23

Total Pages: 552

ISBN-13: 1491951176

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The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Author: Stanislav Ivanov

Publisher: Emerald Group Publishing

Published: 2019-10-14

Total Pages: 361

ISBN-13: 1787566897

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Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.

Just Enough Software Test Automation

Author: Daniel J. Mosley

Publisher: Prentice Hall Professional

Published: 2002

Total Pages: 282

ISBN-13: 9780130084682

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Offers advice on designing and implementing a software test automation infrastructure, and identifies what current popular testing approaches can and cannot accomplish. Rejecting the automation life cycle model, the authors favor limited automation of unit, integration, and system testing. They also present a control synchronized data-driven framework to help jump-start an automation project. Examples are provided in the Rational suite test studio, and source code is available at a supporting web site. Annotation copyrighted by Book News, Inc., Portland, OR.

IoT Automation

Author: Jerker Delsing

Publisher: CRC Press

Published: 2017-02-17

Total Pages: 403

ISBN-13: 149875676X

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This book presents an in-depth description of the Arrowhead Framework and how it fosters interoperability between IoT devices at service level, specifically addressing application. The Arrowhead Framework utilizes SOA technology and the concepts of local clouds to provide required automation capabilities such as: real time control, security, scalability, and engineering simplicity. Arrowhead Framework supports the realization of collaborative automation; it is the only IoT Framework that addresses global interoperability across multiplet SOA technologies. With these features, the Arrowhead Framework enables the design, engineering, and operation of large automation systems for a wide range of applications utilizing IoT and CPS technologies. The book provides application examples from a wide number of industrial fields e.g. airline maintenance, mining maintenance, smart production, electro-mobility, automative test, smart cities—all in response to EU societal challenges. Features Covers the design and implementation of IoT based automation systems. Industrial usage of Internet of Things and Cyber Physical Systems made feasible through Arrowhead Framework. Functions as a design cookbook for building automation systems using IoT/CPS and Arrowhead Framework. Tools, templates, code etc. described in the book will be accessible through open sources project Arrowhead Framework Wiki at forge.soa4d.org/ Written by the leading experts in the European Union and around the globe.

Effective Software Test Automation

Author: Kanglin Li

Publisher: John Wiley & Sons

Published: 2006-02-20

Total Pages: 426

ISBN-13: 0782151019

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"If you'd like a glimpse at how the next generation is going to program, this book is a good place to start." —Gregory V. Wilson, Dr. Dobbs Journal (October 2004) Build Your Own Automated Software Testing Tool Whatever its claims, commercially available testing software is not automatic. Configuring it to test your product is almost as time-consuming and error-prone as purely manual testing. There is an alternative that makes both engineering and economic sense: building your own, truly automatic tool. Inside, you'll learn a repeatable, step-by-step approach, suitable for virtually any development environment. Code-intensive examples support the book's instruction, which includes these key topics: Conducting active software testing without capture/replay Generating a script to test all members of one class without reverse-engineering Using XML to store previously designed testing cases Automatically generating testing data Combining Reflection and CodeDom to write test scripts focused on high-risk areas Generating test scripts from external data sources Using real and complete objects for integration testing Modifying your tool to test third-party software components Testing your testing tool Effective Software Test Automation goes well beyond the building of your own testing tool: it also provides expert guidance on deploying it in ways that let you reap the greatest benefits: earlier detection of coding errors, a smoother, swifter development process, and final software that is as bug-free as possible. Written for programmers, testers, designers, and managers, it will improve the way your team works and the quality of its products.

Practical Security Automation and Testing

Author: Tony Hsiang-Chih Hsu

Publisher: Packt Publishing Ltd

Published: 2019-02-04

Total Pages: 245

ISBN-13: 1789611695

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Your one stop guide to automating infrastructure security using DevOps and DevSecOps Key FeaturesSecure and automate techniques to protect web, mobile or cloud servicesAutomate secure code inspection in C++, Java, Python, and JavaScriptIntegrate security testing with automation frameworks like fuzz, BDD, Selenium and Robot FrameworkBook Description Security automation is the automatic handling of software security assessments tasks. This book helps you to build your security automation framework to scan for vulnerabilities without human intervention. This book will teach you to adopt security automation techniques to continuously improve your entire software development and security testing. You will learn to use open source tools and techniques to integrate security testing tools directly into your CI/CD framework. With this book, you will see how to implement security inspection at every layer, such as secure code inspection, fuzz testing, Rest API, privacy, infrastructure security, and web UI testing. With the help of practical examples, this book will teach you to implement the combination of automation and Security in DevOps. You will learn about the integration of security testing results for an overall security status for projects. By the end of this book, you will be confident implementing automation security in all layers of your software development stages and will be able to build your own in-house security automation platform throughout your mobile and cloud releases. What you will learnAutomate secure code inspection with open source tools and effective secure code scanning suggestionsApply security testing tools and automation frameworks to identify security vulnerabilities in web, mobile and cloud servicesIntegrate security testing tools such as OWASP ZAP, NMAP, SSLyze, SQLMap, and OpenSCAPImplement automation testing techniques with Selenium, JMeter, Robot Framework, Gauntlt, BDD, DDT, and Python unittestExecute security testing of a Rest API Implement web application security with open source tools and script templates for CI/CD integrationIntegrate various types of security testing tool results from a single project into one dashboardWho this book is for The book is for software developers, architects, testers and QA engineers who are looking to leverage automated security testing techniques.

Robot Framework Test Automation

Author: Sumit Bisht

Publisher: Packt Publishing Ltd

Published: 2013-10-25

Total Pages: 137

ISBN-13: 1783283041

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Written in an engaging, easy-to-follow style, this practical guide will teach you to create test suites and automated acceptance Tests with the Robot Framework.If you are an automation engineer, QA engineer, developer or tester who is looking to get started with Robot Framework, as well as find a standardized testing solution, this book is ideal for you. No prior knowledge of Robot Framework or acceptance testing is required, although a basic knowledge of Python is required for few sections of the book.

Experiences of Test Automation

Author: Dorothy Graham

Publisher: Addison-Wesley Professional

Published: 2012

Total Pages: 672

ISBN-13: 0321754069

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In this work, over 40 pioneering implementers share their experiences and best practices in 28 case studies. Drawing on their insights, you can avoid the pitfalls associated with test automation, and achieve powerful results on every metric you care about: quality, cost, time to market, usability, and value.

Complete Guide to Test Automation

Author: Arnon Axelrod

Publisher: Apress

Published: 2018-09-22

Total Pages: 542

ISBN-13: 148423832X

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Rely on this robust and thorough guide to build and maintain successful test automation. As the software industry shifts from traditional waterfall paradigms into more agile ones, test automation becomes a highly important tool that allows your development teams to deliver software at an ever-increasing pace without compromising quality. Even though it may seem trivial to automate the repetitive tester’s work, using test automation efficiently and properly is not trivial. Many test automation endeavors end up in the “graveyard” of software projects. There are many things that affect the value of test automation, and also its costs. This book aims to cover all of these aspects in great detail so you can make decisions to create the best test automation solution that will not only help your test automation project to succeed, but also allow the entire software project to thrive. One of the most important details that affects the success of the test automation is how easy it is to maintain the automated tests. Complete Guide to Test Automation provides a detailed hands-on guide for writing highly maintainable test code. What You’ll Learn Know the real value to be expected from test automation Discover the key traits that will make your test automation project succeed Be aware of the different considerations to take into account when planning automated tests vs. manual tests Determine who should implement the tests and the implications of this decision Architect the test project and fit it to the architecture of the tested application Design and implement highly reliable automated tests Begin gaining value from test automation earlier Integrate test automation into the business processes of the development teamLeverage test automation to improve your organization's performance and quality, even without formal authority Understand how different types of automated tests will fit into your testing strategy, including unit testing, load and performance testing, visual testing, and more Who This Book Is For Those involved with software development such as test automation leads, QA managers, test automation developers, and development managers. Some parts of the book assume hands-on experience in writing code in an object-oriented language (mainly C# or Java), although most of the content is also relevant for nonprogrammers.