Serve Right

Serve Right PDF

Author: Steve Ventura

Publisher: The Walk The Talk Company

Published: 2009-11

Total Pages: 72

ISBN-13: 9781885228901

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When you accepted employment with your organization, you took on a significant responsibility: taking care of the people who keep your business IN business - YOUR CUSTOMERS. No job is any more important than that ... no function is more closely linked to your organization's mission and its overall success. Whether you're a seasoned professional with years of customer service experience or someone just starting in that field, no matter if this is your ideal job or just one stop on a larger career journey, you need to be successful. You need to ...Serve Right. This book will show you how!

To Serve with Honor

To Serve with Honor PDF

Author: Terry Newell

Publisher:

Published: 2015-03-08

Total Pages: 256

ISBN-13: 9780692385432

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To Serve with Honor argues that public servants must act ethically and honorably to earn the public's trust - and that no amount of ethics laws will guarantee this. There are 109 pages of federal government ethics laws, yet CIA Director David Petraeus resigned over an affair with his biographer. No law prevented that. The IRS improperly singled out certain groups seeking tax-exempt status for review - and then did its best to explain away what it had done. Again, no law prevented that. Appointment schedulers in the Veterans Health Administration falsified patient wait times under pressure from their own management. Secret Service agents consorted with prostitutes in Cartagena and shared their concerns about agency practices with the press but not their own leaders. Ethics laws and rules can help public servants choose between "right" and "wrong." But rulebooks are not enough. The promise of democracy can be realized only if government workers earn the public's trust by doing the right thing, whether or not there are rules to guide them. This takes skill and moral courage. To Serve with Honor focuses especially on ethics choices between "right" and "right" - where no law or regulation is even possible. What do I do when asked to withhold information I think the public should see? How do I deal with a superior whose behavior is destroying morale? How do I balance competing expectations among clients my organization serves? What do I do when pressured to lie? How can I spot ethical problems before they blindside me? As a leader, how can I create a positive ethical culture in my organization? In these - and most of the ethics issues public servants face- there might be many "right" choices- all of them legal. But how do I pick the best one? This book - filled with case studies, checklists, and stories of exemplary public servants - offers a practical, readable roadmap for acting ethically and honorably. Using the acronym, SERVE, the book takes the reader through five essential steps: Spot the ethics issue, Examine the ethics issue and decide, Recognize and realign the organization's culture, Voice your decision, and Establish justice. Each step is broken into critical questions to address. Public servants need to act honorably - and be honored for doing so. Honor is a concept that has been lost in public service, confined now only to those in the military when it should pervade all those who serve in government. The book's postscript focuses on how to restore honor to public service. Appendices provide practice ethics cases, a model (with questions) for ethical decision making, Web sites that provide additional guidance, and an annotated bibliography keyed to the SERVE model. To Serve With Honor can help restore right conduct and honor to their needed places in the public service. Terry Newell spent nearly forty years in senior positions in the federal government. He regularly writes and teaches on building trust in government, ethics, leadership, and statesmanship.

Freedom to Serve

Freedom to Serve PDF

Author: Jon Taylor

Publisher: Routledge

Published: 2013-05-02

Total Pages: 215

ISBN-13: 1136174257

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On the eve of America’s entry into World War II, African American leaders pushed for inclusion in the war effort and, after the war, they mounted a concerted effort to integrate the armed services. Harry S. Truman’s decision to issue Executive Order 9981 in 1948, which resulted in the integration of the armed forces, was an important event in twentieth century American history. In Freedom to Serve, Jon E. Taylor gives an account of the presidential order as an event which forever changed the U.S. armed forces, and set a political precedent for the burgeoning civil rights movement. Including press releases, newspaper articles, presidential speeches, and biographical sidebars, Freedom to Serve introduces students to an under-examined event while illuminating the period in a new way. For additional documents, images, and resources please visit the Freedom to Serve companion website at www.routledge.com/cw/criticalmoments

The Seventh Wish

The Seventh Wish PDF

Author: Kate Messner

Publisher: Bloomsbury Publishing USA

Published: 2017-06-13

Total Pages: 259

ISBN-13: 1681194317

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When Charlie Brennan goes ice fishing on her town's frozen lake, she's hoping the fish she reels in will help pay for her dream: a fancy Irish dancing dress for her upcoming competition. But when Charlie's first catch of the day happens to be a talking fish offering her a wish in exchange for its freedom, her world quickly turns upside down, as her wishes go terribly and hilariously wrong. Just as Charlie is finally getting the hang of communicating with a magical wishing fish, a family crisis with her older sister brings reality into sharp focus. Charlie quickly learns that the real world doesn't always keep fairy-tale promises and life's toughest challenges can't be fixed by a simple wish . . . Acclaimed author Kate Messner expertly weaves fantasy into the ordinary, in an important story of self-reliance and hope that will open readers' eyes to the wonders and challenges of their world.

Dare to Serve

Dare to Serve PDF

Author: Cheryl Bachelder

Publisher: Berrett-Koehler Publishers

Published: 2015-03-16

Total Pages: 197

ISBN-13: 152309785X

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“A new perspective on servant leadership—challenging us to bring both courage and humility to the table—for the sake of the people and the enterprise.” —John C. Maxwell, New York Times-bestselling author In this updated edition of Dare to Serve, former Popeyes CEO Cheryl Bachelder shows that leading by serving is a rigorous and tough-minded approach that yields the best results. When she was named CEO of Popeyes in 2007, the stock price had slipped from $34 in 2002 to $13. The brand was stagnant, the team was discouraged, and the franchisees were just plain angry. Nine years later, restaurant sales were up 45 percent, restaurant profits had doubled, and the stock price was over $61. Servant leadership is sometimes derided as soft or ineffective, but this book confirms that challenging people to reach a daring destination, while treating them with dignity, creates the conditions for superior performance. The second edition of this bestselling book includes Bachelder’s post-Popeyes observations and new examples of how you can switch your leadership from self to serve. Ever engaging and inspirational, Bachelder takes you firsthand through the transformation of Popeyes and shows how anyone, at any level can become a Dare-to-Serve leader. “Extraordinary! Dare to Serve describes the kind of leadership so desperately needed in the 21st century. A powerful blend of courage and humility, Cheryl Bachelder’s engaging story offers a clear path for leaders to follow, and what makes her message so compelling is the tremendous results she’s produced. I highly recommend this book.” —Stephen M. R. Covey, New York Times-bestselling author of The Speed of Trust

The Right to Equality in European Human Rights Law

The Right to Equality in European Human Rights Law PDF

Author: Charilaos Nikolaidis

Publisher: Routledge

Published: 2014-07-25

Total Pages: 278

ISBN-13: 1317701372

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A right to equality and non-discrimination is widely seen as fundamental in democratic legal systems. But failure to identify the human interest that equality aims to uphold reinforces the argument of those who attack it as morally empty or unsubstantiated and weakens its status as a fundamental human right. This book argues that an understanding of the human interest which equality aims to uphold is feasible within the jurisprudence of the European Court of Human Rights (ECtHR) and the European Court of Justice (ECJ). In comparing the evolution of the prohibition of discrimination in the case-law of both Courts, Charilaos Nikolaidis demonstrates that conceptual convergence within the European Convention on Human Rights (ECHR) and the EU on the issue of equality is not as far as it might appear initially. While the two bodies of equality law are extremely divergent as to the requirements they impose, their interpretation by the international judiciary might be properly analysed under a common light to emphasise the substantive dimension of equality in European Human Rights law. The book will be of great use and interest to scholars and students of human rights, discrimination law, and European politics.