Author:
Publisher: U.S. Government Printing Office
Published: 1993-01-01
Total Pages: 80
ISBN-13: 9780160420344
DOWNLOAD EBOOK →Author:
Publisher:
Published: 1993-02-01
Total Pages: 92
ISBN-13: 9780788104435
DOWNLOAD EBOOK →Discusses the recent decision by U S West, Inc. to reduce its workforce by 14%, especially its high-wage, high-skill workforce. Compares options to promote worker involvement in the development and deployment of technology, strengthen support for labor-management cooperation, and options to expand worker "voice" for increased profitability. Photos, charts and tables.
Author: Andrzej Huczynski
Publisher: Routledge
Published: 2018-05-08
Total Pages: 732
ISBN-13: 1351775626
DOWNLOAD EBOOK →This title was first published in 2001. This title was first published in 2001. The core of this thoroughly revised book is a directory of more than 700 methods. Each entry typically comprises an explanation, a bibliography, and cross-references. Other features include a review of different approaches to classifying the methods, and two valuable appendices; the first is to help practitioners analyse their methods; the second providing details of relevant books, journals and other information sources.
Author: United States. Congress. Office of Technology Assessment
Publisher:
Published: 1994
Total Pages: 72
ISBN-13:
DOWNLOAD EBOOK →Author: Debbie J. Goldman
Publisher: University of Illinois Press
Published: 2024-08-20
Total Pages: 183
ISBN-13: 0252047230
DOWNLOAD EBOOK →Call center employees once blended skill and emotional intelligence to solve customer problems while the workplace itself encouraged camaraderie and job satisfaction. Ten years after telecom industry deregulation, management had isolated the largely female workforce in cubicles, imposed quotas to sell products, and installed surveillance systems that tracked every call and keystroke. Debbie J. Goldman explores how call center employees and their union fought for good, humane jobs in the face of degraded working conditions and lowered wages. As the workforce coalesced to resist the changes, it demanded the Communications Workers of America (CWA) fight for safe and secure good-paying jobs. But trends in technology, capitalism, and corporate governance--combined with the decline of unions--narrowed the negotiating options for workers. Goldman describes how the actions of workers, management, and policymakers shaped the social impact of the new digital technologies and gave new form to the telecommunications industry in a time of momentous change. Perceptive and nuanced, Disconnected tells an overlooked story of service workers in a time of change.
Author: Industrial Relations Research Association
Publisher: Cornell University Press
Published: 1994
Total Pages: 560
ISBN-13: 9780913447604
DOWNLOAD EBOOK →Analyses labour relations from 1979 to 1993.