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Professional Tele-Marketing Skills-The Master Guide to Selling on Phone

Author: GERARD ASSEY

Publisher: Gerard Assey

Published:

Total Pages:

ISBN-13:

Professional Tele-Marketing Skills-The Master Guide to Selling on Phone has been uniquely designed, to help transform you into a Master Tele-Marketer by helping you discover the secrets that drive the world’s top tele-sales professionals. It will help you or your team create the habits and lasting changes by enabling you replace current unacceptable patterns that are costing your company sales with new ones, that will now help you achieve your sales goals faster and more consistently. Written at a time when the COVID pandemic has undoubtedly pushed organizations into rethinking ways and means to continue to operate their businesses especially with the restrictions on safe distancing. The world over is adjusting to COVID, with social distancing orders having compelled people to find alternatives to face-to-face meetings, by working from homes or remote locations. As a result, telemarketing solutions have never been more popular than this time, as in order to conduct business without disruption, professionals and businesses have now turned more than ever before to tele-calling to stay connected with their team members and customers. The entire book has been split into several step by step, easy and digestible modules, to help you take back and put to practice each step into a real life situation. That way these skills that you will learn will stay with you, enabling you to become more professional and successful in a sales role using the phone, that will help ‘win and keep customers for life’! You will be able to: · Derive the benefits from the effectiveness of consultative selling and how different it is from the traditional sales approach · Learn how to guide prospects through the buying process · Proven behaviors that make you stand out as a telesales professional · A thorough understanding of the attributes and activities of a professional telesales person · Effectively prepare for any telesales call · Make cold calls in a professional manner, right from handling gate-keepers and getting through to the right decision-makers · Be able to manage your data and lists much better · Build rapport and trust with a customer right during the approaching stage itself. · Effectively uncover a customer’s needs, problems and opportunities and be able to demonstrate how your product features can help a customer meet a need/solve a problem (proving value). · Overcome objections, cope with turn-downs, rejection or call reluctance · Be able to recommend an appropriate solution (recommending) and close business deals effectively after showing a customer how specific business objectives can be met and benefit by using your recommended product or service (closing) · Effectively and professionally sell to B2B/ Key Accounts using a structured approach · Implement the entire consultative selling process into your daily work · And…most importantly, in every chapter or topic that is covered, there are several exercises for you to work on and put the new skills to immediate use. With no gimmicks, no jargon, just emphasis on relationship building, I believe that this is a well structured course on 100% building value and long lasting partnerships with your customer!

The Professional Telemarketers Handbook

Author: Elwyn Coventry

Publisher: Topsy Publishing

Published: 2018-04-03

Total Pages: 32

ISBN-13: 0646986538

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The Professional Telemarketers Handbook is an essential asset to anyone building a career in professional telemarketing and client relations. A wrong move in telephone contact can destroy previous work or deter a potential long term customer. Conversely a pleasant and business like tone and manner can increase the goodwill for the client which is being represented. Any individual who traverses the full gambit of modem telemarketing training, theory and practice will acquire skills which are easily transferable to other field as essentially this builds strength in communication which is the basis of most business transactions. Some of the areas covered: - Components of a call - Using your voice - Effective communictaion - Questioning - Listening - Identifying the decision maker - Closing the call - Managing angry customers A good telemarketer is a valuable asset to any organisation and this book aims to fine tune your skill set and keep you ahead of your colleagues and thus more employable.

Technical Selling Skills: A Sales Engineers Master Guide to Selling Successfully

Author: Gerard Assey

Publisher: Gerard Assey

Published: 2023-07-01

Total Pages: 228

ISBN-13:

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'Technical Selling Skills: A Sales Engineers Master Guide to Selling Successfully' is a Comprehensive & Powerful Practical Guide designed for Sales Engineers seeking to excel as Champions in the complex world of technical selling. It covers a Unique 8 Step Champion Sales Model: P.A.N.O.R.A.M.A. to equip you- enabling you to have a panoramic view of the entire sales process: the customer, market, industry, and competition, so you as the technical sales professional will be able to effectively tailor your approach, address customer needs, leverage market trends, offer value, differentiate your products & close successfully while empowering you to engage customers in meaningful conversations, provide valuable insights, and position your offering as the optimal solution, ultimately enhancing your ability to build trust, win business, and achieve sales success. Whether you are a seasoned professional or just starting your career, this master-book will provide you with valuable insights, practical strategies, and real-world examples to stand out as a Champion.

The Burnout-Proof Salesperson: The Master Guide to Preventing Stress & Burnout- Strategies for Thriving in Sales

Author: Gerard Assey

Publisher: Gerard Assey

Published: 2024-05-28

Total Pages: 64

ISBN-13:

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"The Burnout-Proof Salesperson: The Master Guide to Preventing Stress & Burnout- Strategies for Thriving in Sales’ is a comprehensive resource for sales professionals seeking to maintain their well-being and achieve long-term success. Drawing on over 40 years of experience in the sales profession, the author offers practical strategies for understanding, recognizing, and addressing burnout. The book covers topics such as clarifying personal values and goals, seeking meaningful work, developing positive relationships, and creating a supportive work environment. It also provides actionable tips for setting realistic expectations, recognizing achievements, seeking feedback, and maintaining work-life balance. Through real-life examples and case studies, readers will gain valuable insights and inspiration for preventing burnout and building resilience in their sales careers.

Telesales Secrets

Author: Claes Simonsen

Publisher:

Published: 2014-02

Total Pages: 192

ISBN-13: 9788292944127

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Telemarketing is one of the fastest-growing industries in the world. It is also one of the industries with the greatest salary differences. While the majority of telemarketers make around the national average wage, the top phone sellers today make more than $1 million per year - some much more. This book explains what it takes to join the top of the phone seller elite. It will teach you not to call to talk, but to call to sell. It explains in-depth what generates a sale and it deals with call technique step by step, from cold call openers to asking for credit cards on the phone. Follow the advice of one of the world's leading sales coaches and an expert in phone selling techniques to take your career to the next level. The no-nonsense approach will provide all the tools you need to turn cold calls and leads into deals. Learn how to deal with common phone sales obstacles and how to properly handle gatekeepers, voice mail, difficult clients and customer complaints. Use these simple techniques to turn customer objections into stepping-stones for your close. This book will make your pitch stronger and commissions higher. Give yourself the edge and join the phone seller elite.

Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence

Author: Gerard Assey

Publisher: Gerard Assey

Published: 2024-03-11

Total Pages: 133

ISBN-13:

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‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author

Effective Networking Skills

Author: Gerard Assey

Publisher: Gerard Assey

Published: 2022-11-25

Total Pages: 126

ISBN-13:

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“Networking is not just about connecting people. It’s about connecting people with people, people with ideas, and people with opportunities that are mutually beneficial”. Networking is a major part of any career whether you’re seeking advancement opportunities, building a client base for your business, or expanding your business, this skill has long been identified as a key method to give you that one-up and competitive edge in the marketplace. Networking skills are essential in both personal and professional environments, as building your professional network helps you connect with individuals who can help your business, or in a job search process or offer support to advance your career, or just help you with some new ideas and thoughts. It is all about the process of establishing a mutually beneficial relationship with other like-minded professionals and potential clients and/or customers, by helping you with the sharing of knowledge, ideas and expertise and building your professional profile. For this reason, Networking can be looked at as just another name for the conversations and relationships you have with people in your personal and professional communities while you are pursuing your professional goals. This highly practical guide: ‘Effective Networking Skills’ will help you get your approach right to networking and off to a great start or if you’re an experienced networker, build on your existing skills, immensely enabling you: recognize its importance in a professional development context; evaluate networking opportunities, know how to make networking a more natural exercise; develop confidence, and know how to apply these skills of effective networkers in building long lasting relationships. So Get Ready to a Great start in building your Net Worth!

Sales Forecasting: A Practical & Proven Guide to Strategic Sales Forecasting

Author: Gerard Assey

Publisher: Gerard Assey

Published: 2024-01-08

Total Pages: 103

ISBN-13:

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"Sales Forecasting: A Practical & Proven Guide to Strategic Sales Forecasting" navigates the intricate landscape of sales forecasting, providing a holistic understanding of its intricacies, contemporary significance, and practical applications. From the responsibilities of Sales Managers to the benefits of accurate predictions for strategic planning, resource allocation, and risk mitigation, this guide equips readers with the tools to excel in the dynamic world of business strategy. Real-life case studies, interactive exercises, and workshops bring theoretical concepts to life, fostering active engagement. With a focus on diverse methods, techniques, and addressing common challenges, the book serves as a comprehensive toolkit for refining forecasting strategies. The conclusion encourages continuous learning and adaptation, ensuring readers are poised to navigate the ever-evolving realm of sales forecasting with confidence and mastery.

The Effective Manager’s Guide: Key Skills to Thrive

Author: Gerard Assey

Publisher: Gerard Assey

Published: 2023-09-05

Total Pages: 74

ISBN-13:

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‘The Effective Manager's Guide: Key Skills to Thrive’ is a comprehensive handbook that equips managers with the essential skills required to excel in today's dynamic business environment. This insightful book explores the 10 critical managerial skills, from leadership and communication to adaptability and time management. Readers will discover the significance of each skill, its practical applications, and real-world examples from successful leaders in the corporate world. With a focus on practicality, this guide offers actionable strategies and action plans for skill development. By delving into this book, managers gain the knowledge and tools necessary to inspire their teams, communicate effectively, make informed decisions, and adapt to change. The result is increased productivity, stronger relationships, and a thriving work environment. ‘The Effective Manager's Guide’ empowers managers to take charge of their professional growth, ultimately driving success for themselves and their organizations.

Top Telemarketing Techniques

Author: Ellen Bendremer

Publisher: Red Wheel/Weiser

Published: 2003-05-19

Total Pages: 182

ISBN-13: 0585470227

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Top Telemarketing Techniques is an information-packed resource for all sales professionals. It offers expert insight and proven strategies for using the telephone as a powerful and effective sales tool. This book offers valuable information needed to develop, improve upon, and fully utilize your telephone sales skills, allowing you to close more sales over the telephone. Telemarketing is a highly cost-effective and timesaving alternative to most other forms of sales and marketing for any organization. Top Telemarketing Techniques offers solutions for utilizing the telephone to close more sales and generate higher revenues. If you're a salesperson, manager, entrepreneur, or business leader, this is the one sales training book you need to begin maximizing your use of the telephone in order to vastly improve sales and customer relations.