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Practical Insights on Customer Service

Author: Emmanuel Danstan Chinunda

Publisher: Adonis & Abbey Publishers Ltd

Published: 2011-07-20

Total Pages: 134

ISBN-13: 1912234173

Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the current challenges in Africa and how effective customer care can help to unlock some of the opportunities available in the continent. It highlights the common problems organizations face in the continent and recommends ways of enhancing the principles of customer service. Written in a reader-friendly language, the book also conscientises the readers and organizations to simple, but often overlooked winning formulae in life-customer service.

Consumer Insight

Author: Merlin Stone

Publisher: Kogan Page Publishers

Published: 2004

Total Pages: 308

ISBN-13: 9780749442927

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Provides comprehensive coverage of the classic areas that market researchers and marketers need to focus on.

Customer Service

Author: Elaine K. Harris

Publisher:

Published: 2000

Total Pages: 166

ISBN-13:

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This book tackles the important issues facing customer service providers and customer service managers. Individual success is contingent on how effectively fundamental skills are mastered and carried out.

Service Leadership

Author: Svafa Gronfeldt

Publisher: SAGE

Published: 2005-11-30

Total Pages: 336

ISBN-13: 1452279128

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The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome.

50 Activities for Achieving Excellent Customer Service

Author: Darryl S. Doane

Publisher: Human Resource Development

Published: 2003

Total Pages: 274

ISBN-13: 9780874257373

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Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

Customer Service

Author: Emmanuel Danstan Chinunda

Publisher: Xlibris Corporation

Published: 2013-11-29

Total Pages: 199

ISBN-13: 1493138294

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Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can revolutionise business on the African continent. The book uses proverbs and wise sayings to captivate the reader into action. The book captures both the African and Western experience to position the reader as a global player in the world of customer service. The book is a change agent and provides a platform how customer service can transform the African continent. The uniqueness of the book is that it uses both Western and African proverbs to help the reader to gain insight into the African culture. It stresses, motivates and inspires the reader to bring revolution to his or her world of service. You will surely bring transformation to your world after mastering the mysteries buried in this book. Its concepts are simple and easy to follow and drive you into business success.

Global Marketing

Author: Carlyle Farrell

Publisher: SAGE

Published: 2015-09-10

Total Pages: 361

ISBN-13: 1473910897

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This new textbook introduces students to the essential concepts, theories and perspectives of Global Marketing and these are supported by real-world case studies from North America, Europe and the emerging markets of China, India and Latin America. These emerging markets are given balanced coverage alongside developed markets and the text also includes a dedicated chapter on emerging markets multinationals. Practical in its orientation, the text equips students with the tools needed to make strategic marketing decisions and find solutions in a global business environment. Key features include: A full-colour text design with photos to help bring the content to life and enhance students′ learning ′Spotlight on Research’ and ‘Expand Your Knowledge’, introducing students to some of the seminal scholarly research undertaken in the field ′Real World Challenges’ offering additional engaging practice-led examples to Case Studies in chapters and providing a scenario for students to analyse and reflect upon via questions A companion website (https://study.sagepub.com/farrell) offering a range of instructor and student support materials including PowerPoint slides, a testbank for instructors and quizzes for students

Practical Insight Into CMMI

Author: Tim Kasse

Publisher: Artech House

Published: 2008

Total Pages: 472

ISBN-13: 1596932767

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Taking you beyond the Capability Maturity Model- to the integrated world of systems and software, this comprehensive resource presents CMMI- Version 1.2 in a manner that is easy to comprehend by higher-level managers and practitioners alike. Written by a world-renowned expert in the field, the book offers a clear picture of the activities an organization would be engaged in if their systems and software engineering processes were based on CMMI-."

Service Design

Author: Andy Polaine

Publisher: Rosenfeld Media

Published: 2013-03-13

Total Pages: 216

ISBN-13: 1933820616

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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

TRANSLATING Coaching Codes of Practice - Insights from the Leading Edges of Everyday Practitioners

Author: Yvonne Thackray

Publisher: Lulu.com

Published: 2016-06-04

Total Pages: 420

ISBN-13: 0995489513

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What is the real relationship between our practice and our market? Are there different codes of practitioner practices being ignored for simple generalisations? How can we begin to translate these codes of different practices into greater knowledge and understanding of how coaching works? In our latest edited volume, over 15 experienced individuals share their insights and experiences of how they translate these questions through their practice. They each work in different places in different locations around the world, and each share their leading edges of how they are making it work for them in their market. Sharing their understanding through self-reporting will be valuable for anyone seeking to apply a coaching approach in their own space. And it's the unique code of each person's practice can better inform the field and the wider market of the realities that everyday practitioners operate in, that go beyond the many limitations of currently approved practice.