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Practical Handbook of CUSTOMER SERVICE OPERATIONS
Author: Warren Blanding
Publisher: Springer Science & Business Media
Published: 2012-12-06
Total Pages: 573
ISBN-13: 1461316456
DOWNLOAD EBOOK →Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on paper, but rather the synergism of many people. Herbert Goeler of American Cyanamid and Keith Slater of Johns-Manville, the latter now retired, are certainly the brightest stars in my particular customer service galaxy. They have been well-springs of information, thinkers and thought starters, friends and fellow-believers, for almost two decades. Without the encouragement and inspiration they gave me, this book would be much shorter and far less relevant. In 1984, my firm presented Herb and Keith with our special "Patron Saint" Award; it doesn't say nearly enough for what they have meant to me personally and, through me, to the field of customer service management where I disseminate ideas and guidance as an editor and teacher. Some years ago, the American Management Associations asked me to chair a series of seminars on Customer Service Management in the U. S. and Canada. Through this activity I met many wonderful people who in many cases taught me more than I taught them.
A Practical Handbook of Supply Chain Management
Author: Zia Mahmood Ahmad
Publisher:
Published: 2018-07-18
Total Pages: 312
ISBN-13: 9781981037520
DOWNLOAD EBOOK →It is a common observation that every business acquires some materials, processes them, and hands them over to the customer. Supply chain management techniques help to ensure smoothness of this whole process. Modernization, automation, and globalization have become the need of surviving and growing in the fast-changing world. Removal of barriers has acted as a catalyst to accelerate the process further which is increasing complexity and challenges for businesses. Remaining well informed is a need of business and growing in carrier. People want brief information and don't like to read long passages, sending extremely short message is practiced more now. Based upon these I have tried to develop a simple starter's guide after years of hard work that covers all important functions of SCM in a friend and casual way.
Blanding’s Practical Physical Distribution
Author: Warren Blanding
Publisher: Springer Science & Business Media
Published: 2012-12-06
Total Pages: 841
ISBN-13: 1461338468
DOWNLOAD EBOOK →The idea for this Handbook dates back more than a dozen years, to the time when I was commissioned by The Mason and Dixon Lines to develop a handbook that would be useful both to their own people and to their shippers in understanding and applying the basic principles of the then-emerging management science of physical distribution management. Then as now, there were several excellent textbooks in the field. But they were written primarily for classroom use, for persons who would be entering careers in the field at a later date. And there was virtually nothing for the working manager or manager-to-be. Thus we saw the need for a hands-on, practically-oriented guide to physical distribution management, written mainly in non-academic language and supplement ing rather than duplicating the excellent existing coverage of inventory theory, queueing and,other textbook subjects. Bear in mind that the times were quite different, back then. The Na tional Council of Physical Distribution Management (NCPDM) had been in existence barely two years, and had fewer than 200 members. Indeed, there were probably not 100 persons in the country who had the title "Distribution Manager" after their names. Today, of course, the NCPDM has over 2,000 members and the distribution manager title is widely used and recognized. In fact, many who hold the title today were recipients of the original Mason and Dixon materials back then, and quite often car ried the time-honored title of "Traffic Manager.
The Handbook of Logistics and Distribution Management
Author: Alan Rushton
Publisher:
Published: 2006
Total Pages: 644
ISBN-13:
DOWNLOAD EBOOK →This third edition includes updates in manufacturing logistics, integrated logistics, process design and home delivery, and brand new sections on warehouse receipt and dispatch.
The Handbook of Logistics and Distribution Management
Author: Alan Rushton
Publisher: Kogan Page Publishers
Published: 2000
Total Pages: 612
ISBN-13: 9780749433659
DOWNLOAD EBOOK →Designed for students, young managers and seasoned practitioners alike, this handbook explains the nuts and bolts of the modern logistics and distribution world in plain language. Illustrated throughout, this second edition includes new chapters on areas previously not covered, such as: intermodal transport; benchmarking; environmental matters; and vehicle and depot security.
Practical Handbook of Warehousing
Author: Kenneth B. Ackerman
Publisher: Springer Science & Business Media
Published: 2012-12-06
Total Pages: 560
ISBN-13: 1461560136
DOWNLOAD EBOOK →This is a fourth edition of a work first published in 1983. It contains the same number of chapters as the third edition, published in 1990. However, it has a substantial amount of new material. Major changes in warehousing in the last seven years have caused appropriate changes in the content of this text. Nearly three decades have passed since our first published writing about warehousing. The goal of our early writing was to develop a better understanding between the third-party warehouse operator and the user of these services. Today the emphasis has changed to a work that provides the tools that every warehouse manager needs. This book intends to be a comprehensive handbook consisting of everything we know that would help the manager of warehouses. Much of the information is based upon materials previously used in Warehousing Forum, our monthly subscription newsletter. While the work is designed primarily as a handbook for manag ers, it also serves as a guide for students. It is based upon my experience, both as a warehousing manager and executive, and later as a management advisor. The work is designed as a management reference for anyone involved in operating, using, constructing, or trading in industrial warehouses.
Handbook of Logistics and Distribution Management
Author: Alan Rushton
Publisher:
Published: 1991
Total Pages: 339
ISBN-13: 9780749405885
DOWNLOAD EBOOK →Logistics and distribution management is undergoing significant change with a distinct move towards a more professional approach to planning and organization; hence the need for better-informed and qualified managers. This practical handbook covers all stages of the production process from raw materials through to the final distribution of the finished product; this being the working definition of logistics. It explores the distribution process by treating each of its components as a distinct management operation. The authors address the need to adopt a more global view of the different operations in order to understand how they interrelate and interact. Subjects covered include: concepts of logistics and distribution; customer service; warehousing and storage; transport; information and control systems; trends in logistics and distribution.
The Handbook of Logistics and Distribution Management
Author: Alan Rushton
Publisher: Kogan Page Publishers
Published: 2014-01-03
Total Pages: 720
ISBN-13: 0749466286
DOWNLOAD EBOOK →The Handbook of Logistics and Distribution Management provides an introduction to fundamental elements of modern logistics and distribution. It explores all stages of the supply chain from raw materials through to the final distribution of the finished product. This handbook covers vital areas, including: concepts of logistics and distribution; planning for logistics; procurement and inventory decisions; warehousing and storage; freight transport; and operational management. The 5th edition of The Handbook of Logistics and Distribution Management has been radically updated to reflect the latest advances in logistics and covers new topics studied on academic and professional courses. There are brand new chapters on humanitarian logistics, multichannel fulfilment and reverse logistics, as well as detailed discussion of the latest trends and issues that confront logistics. The Handbook of Logistics and Distribution Management is a practical handbook and an essential reference for logistics and supply chain practitioners as well as students undertaking professional examinations and degrees in the field of logistics and supply chain.
Practical Handbook of Warehousing
Author: Kenneth B. Ackerman
Publisher: Springer
Published: 2013-04-17
Total Pages: 633
ISBN-13: 1475711948
DOWNLOAD EBOOK →This is the third edition of a book first published in 1983. It con tains two new chapters. One of these deals with the growing use of "just-in-time" techniques and their effect on warehousing. A second new chapter covers specialized warehousing and three types of special storage - temperature control, protection of hazardous materials and "fulfillment" warehousing. Major changes in both materials handling and information processing and transmitting have caused appropriate changes in the contents of this book. For over two decades, the author has been involved in writing about the warehousing industry. Earlier writings were oriented to ward users and operators of public warehouses. The goal of this early writing was to develop a better understanding between the third party warehouse operator and his consumer, through a common apprecia tion of technical problems. Since that time, the number of information sources on warehous ing has increased. A professional society, the Warehousing Education and Research Council did not even exist when we first started writing about the industry. Today it provides an important source of informa tion in the field. Both private and third-party warehousing have grown in vol ume. More importantly, public awareness of warehousing as an in dustry in itself has increased.
