-PDF Download- Operations And Service Management EBOOK

Operations and Service Management: Concepts, Methodologies, Tools, and Applications

Author: Management Association, Information Resources

Publisher: IGI Global

Published: 2017-11-30

Total Pages: 1780

ISBN-13: 1522539107

Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.

Service Operations Management eBook_o4

Author: Robert Johnston

Publisher: Pearson Higher Ed

Published: 2012-08-07

Total Pages: 489

ISBN-13: 0273740490

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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Service Operations Management

Author: Robert Johnston

Publisher: Pearson Education

Published: 2005

Total Pages: 1140

ISBN-13: 9780273683674

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The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.

Service Management

Author: James A. Fitzsimmons

Publisher: Irwin/McGraw-Hill

Published: 2004

Total Pages: 576

ISBN-13: 9780072823738

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Managing Service Operations

Author: Bill Hollins

Publisher: SAGE

Published: 2006-09-18

Total Pages: 312

ISBN-13: 1848604661

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`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.

Public Service Operations Management

Author: Zoe J. Radnor

Publisher: Routledge

Published: 2015-07-30

Total Pages: 462

ISBN-13: 1317602951

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How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

Service Management

Author: Cengiz Haksever

Publisher: Pearson Education

Published: 2013

Total Pages: 134

ISBN-13: 0133088855

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Includes bibliographical references and index.

Service Operations Management, Second Edition

Author: David W. Parker

Publisher: Edward Elgar Publishing

Published: 2018-06-29

Total Pages: 608

ISBN-13: 1788115945

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Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.

Service Management

Author: James A. Fitzsimmons

Publisher: McGraw-Hill

Published: 2008

Total Pages: 537

ISBN-13: 9780071263467

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Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on Professional Service Firms highlights IBMâ€™s initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.

Successful Service Operations Management

Author: Richard Metters

Publisher:

Published: 2006

Total Pages: 406

ISBN-13: 9780324314472

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This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of theservice system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chaptersin the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.