Rethinking E-Government Services

Rethinking E-Government Services PDF

Author: OECD. Publishing

Publisher:

Published: 2009

Total Pages: 242

ISBN-13: 9786612396045

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Expecting substantial savings and improved public services - a trend further accentuated by the financial and economic crisis beginning in 2008 - OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, governments later saw low adoption and low use of e-government services which are still far from satisfactory today. This report gives a broad description of the shift in governments' focus on e-government development - from a government-centric to a user-centric approach. It gives a comprehensive over.