Costs and Quality of Online Dispute Resolution

Costs and Quality of Online Dispute Resolution PDF

Author: Martin Gramatikov

Publisher: Maklu

Published: 2012

Total Pages: 196

ISBN-13: 904660473X

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Of the ODR movement and review of the relevant literature / Marta Poblet -- Definitions of online dispute resolution / Simon Thomson & Avrom Sherr -- ODR and trans-border disputes / Przemysław Pecherzewski & Piotr Rodziewicz -- EU regulation on ODR : an introduction and some thoughts / Graham Ross -- Normative and positive developments in the field of online dispute resolution : the European Union level / Bilyana Gyaurova-Wegertseder -- What dispute resolution tasks to support with ODR, and how to support them / Jelle van Veenen -- Measuring the costs of ODR / Martin Gramatikov -- Quality of ODR procedures / Laura Klaming -- Dimension of the quality of the outcome of dispute resolution processes / Martin Gramatikov & Robert Porter.

A Handbook for Measuring the Costs and Quality of Access to Justice

A Handbook for Measuring the Costs and Quality of Access to Justice PDF

Author: Martin Gramatikov

Publisher: Maklu

Published: 2010

Total Pages: 98

ISBN-13: 9046603121

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This handbook was developed by the Tilburg Institute for Interdisciplinary Studies of Civil Law and Conflict Resolution Systems (The Netherlands). It offers practical information on the use of a methodology for measuring the cost and quality of paths to justice, from the perspective of users. How do clients of justice systems like the way in which their needs and concerns are voiced? Do they feel they received sufficient information about the procedure? Do they think the outcome was fair and did it help to solve their problem? Do they think the procedure was a value for their money? How much time did they spend? This methodology provides answers to such questions so that citizens using the justice system can voice their needs and providers of justice services can improve their processes.

Promise and Performance Of Environmental Conflict Resolution

Promise and Performance Of Environmental Conflict Resolution PDF

Author: Rosemary O'Leary

Publisher: Routledge

Published: 2003-08-01

Total Pages: 421

ISBN-13: 1136522972

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Environmental conflict resolution (ECR) is a process of negotiation that allows stakeholders in a dispute to reach a mutually satisfactory agreement on their own terms. The tools of ECR, such as facilitation, mediation, and conflict assessment, suggest that it fits well with other ideas for reforming environmental policy. First used in 1974, ECR has been an official part of policymaking since the mid 1990s. The Promise and Performance of Environmental Conflict Resolution is the first book to systematically evaluate the results of these efforts. The Promise and Performance of Environmental Conflict Resolution presents empirical research along with insights from some of ECR‘s most experienced practitioners. Beginning with a primer about concepts and methods, the book describes the kinds of disputes where ECR has been applied, making it clear that 'despite the faith of proponents in the power and usefulness of ECR, it is not applicable to all environmental conflicts.' The contributions that follow critically investigate the record and potential of ECR, drawing on perspectives from political science, public administration, regional planning, philosophy, psychology, anthropology, and law. ECR is being extended to almost every area of environmental policy. Rosemary O'Leary and Lisa Bingham argue that truly effective use of ECR requires something more than advocacy. The Promise and Performance of Environmental Conflict Resolution provides scholars, policymakers, students, and practitioners with critical assessments, so that ECR can be used to its best advantage.

Foundations of Dispute Resolution

Foundations of Dispute Resolution PDF

Author: Carrie Menkel-Meadow

Publisher: Routledge

Published: 2017-05-15

Total Pages: 437

ISBN-13: 1351936077

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This volume brings together leading research articles in to the theory, research findings and applications of modern dispute resolution. The articles relate to a wide variety of settings and cover the primary processes of negotiation, mediation and arbitration, as well as exploring combinations and hybridization of those processes. Also included are articles on the search for 'value-added' or 'pie-expanding' creative solutions; the choosing of strategies, based on game theory, economics and social and cognitive psychology; how foundational theories have been altered or modified, depending on contexts, and numbers of parties and issues; and what issues are raised by the 'privatization of justice'. The articles span both the 'science' and 'art' of dispute resolution, consider the relationship of peace to justice and include both empirical (descriptive) and normative (prescriptive) assessments of how these processes of dispute resolution function.

The Role of the Measurement and Verification Professional

The Role of the Measurement and Verification Professional PDF

Author: Steve Kromer

Publisher: CRC Press

Published: 2024-07-19

Total Pages: 220

ISBN-13: 1040090605

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Measurement and verification (M&V) is the accounting system for energy management. Implementing M&V as a professional requires both a broad understanding of concepts and contexts and an awareness of the fundamental tools used in estimating impacts of energy management. This book will assist those seeking to become M&V professionals by establishing the framework within which to conduct successful M&V. It does this by: Laying out the fundamental concepts underpinning M&V methods. A full understanding of the strengths and weaknesses of the fundamental methods allows the professional to communicate effectively. Reviewing the most common M&V guidelines and protocols. Many people enter the world of M&V through the various guidelines that attempt to standardize M&V methods. In this book you will learn about how these documents are aligned, and how and why they differ. Providing a list of the most common technical issues and areas requiring judgement that arise in every M&V project. Many of the activities of M&V involve technical tasks and analysis. Much of the core content of these tasks is developed fully in texts related to energy engineering. In this book you will learn how to incorporate energy engineering concepts into your M&V projects. Being a professional means making informed and sound decisions using good judgement. Being a successful M&V professional means communicating these decisions and judgements throughout the M&V process. This book is intended to expose the typical challenges faced in M&V and provide the tools for the M&V professional to conduct successful M&V now and into the future. M&V has often been defined as an art and a science. The art of M&V is expressed through the judgements that the M&V professional makes during an M&V project. The science of M&V is within the domain of those aspects that can be measured, quantified and reported. While the technical tasks within M&V are important, the most important task of the M&V professional is to establish and maintain clear and consistent communication among all parties throughout the M&V process.

Conflict Resolution in the Twenty-first Century

Conflict Resolution in the Twenty-first Century PDF

Author: Jacob Bercovitch

Publisher: University of Michigan Press

Published: 2009-09-08

Total Pages: 240

ISBN-13: 0472022180

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In the past, arbitration, direct bargaining, the use of intermediaries, and deference to international institutions were relatively successful tools for managing interstate conflict. In the face of terrorism, intrastate wars, and the multitude of other threats in the post–Cold War era, however, the conflict resolution tool kit must include preventive diplomacy, humanitarian intervention, regional task-sharing, and truth commissions. Here, Jacob Bercovitch and Richard Jackson, two internationally recognized experts, systematically examine each one of these conflict resolution tools and describe how it works and in what conflict situations it is most likely to be effective. Conflict Resolution in the Twenty-first Century is not only an essential introduction for students and scholars, it is a must-have guide for the men and women entrusted with creating stability and security in our changing world. Cover illustration © iStockphoto.com

Regulating Dispute Resolution

Regulating Dispute Resolution PDF

Author: Felix Steffek

Publisher: Bloomsbury Publishing

Published: 2014-07-04

Total Pages: 490

ISBN-13: 1782253572

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This book proposes a principled approach to the regulation of dispute resolution. It covers dispute resolution mechanisms in all their varieties, including negotiation, mediation, conciliation, expert opinion, mini-trial, ombud procedures, arbitration and court adjudication. The authors present a transnational Guide for Regulating Dispute Resolution (GRDR). The regulatory principles contained in this Guide are based on a functional taxonomy of dispute resolution mechanisms, an open normative framework and a modular structure of regulatory topics. The Guide for Regulating Dispute Resolution is formulated and commented upon in a concise manner to assist legislators, policy-makers, professional associations, practitioners and academics in thinking about which solutions best suit local and regional circumstances. The aim of this book is to contribute to the understanding and development of the legal framework governing national and international dispute resolution. Theory, empirical research and regulatory models have been taken from the wealth of experience in 12 jurisdictions: Austria, Belgium, Denmark, England and Wales, France, Germany, Italy, Japan, the Netherlands, Norway, Switzerland and the United States of America. Experts with a background in academia, practice and law-making describe and analyse the regulatory framework and social reality of dispute resolution in these countries. On this basis the authors draw conclusions about policy choices, regulatory strategies and the practice of conflict resolution. This title is included in Bloomsbury Professional's International Arbitration online service.

Dispute Processing and Conflict Resolution

Dispute Processing and Conflict Resolution PDF

Author: Carrie Menkel-Meadow

Publisher: Routledge

Published: 2017-03-02

Total Pages: 462

ISBN-13: 1351943545

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This insightful volume is essential for a clearer understanding of dispute resolution. After examining the historical and intellectual foundations of dispute processing, Carrie Menkel-Meadow turns her attention to the future of conflict resolution.