Managing Social Service Staff for Excellence

Managing Social Service Staff for Excellence PDF

Author: Nancy Summers

Publisher: John Wiley & Sons

Published: 2011-02-17

Total Pages: 260

ISBN-13: 1118089510

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An essential guide for those charged with supervision of nonclinical staffin programs, agencies, and units within social service organizations "As someone who has worked in social service agencies, consulted with hundreds of them, and who teaches social service professionals, Ms. Summers knows the issues faced by agencies firsthand. From this experience she has compiled a thoughtful and well-organized text that identifies the principles of effective supervision." —Samuel Knapp, EdD Director of Professional Affairs, Pennsylvania Psychological Association From the Foreword The care of patients and clients of social service agencies is increasingly being performed by paraprofessionals or professionals with little experience. While there are many books written about giving quality clinical supervision, there is very little on supervising the least experienced frontline nonclinical and clinical staff to teach and promote positive and effective interaction with clients, and provide staff support and training that elevates quality care, improves job satisfaction, and minimizes staff turnover. Based on author Nancy Summers' many years of working with troubled social service agencies, Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision fills this need and offers numerous ideas for securing the best care for those served by social service agencies. Common problems faced by agencies are examined with regard to employee behavior and wellness, including staff teamwork, how to build healthy staff/client relationships, and the identification and prevention of routine disrespect of clients and their needs. Diagnostic techniques are presented for identifying these problems, as well as remedies and prevention programs that can be put in place without great expense. Filled with interviews and numerous case examples, Managing Social Service Staff for Excellence offers a step-by-step process for: creating good preventive measures to counteract negative practices that can occur; developing robust commitment and enthusiasm; and getting back on the right track after unfortunate incidents have taken place.

Achieving Excellence in the Management of Human Service Organizations

Achieving Excellence in the Management of Human Service Organizations PDF

Author: Peter M. Kettner

Publisher: Addison-Wesley Longman

Published: 2002

Total Pages: 410

ISBN-13:

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This book attempts to create an integrated model for management and administrative practice in the management of human service organizations. The book presents a theoretical foundation for human services management and identifies the major roles and responsibilities of the manager/administrator.To date, management books have identified problems in organizational functioning and described how systems should work. This book goes beyond description. First, it identifies themes that serve as guidelines to insure internal consistency within the organization. Then it proposes what managers need to do to put their organizations back on track toward excellence. The overall emphasis is on how to get employees to perform at their optimum levels to insure organizational efficiency, effectiveness, quality and productivity.For people in Human Services Management and Social Work Administration/ Management.

The Social Worker as Manager

The Social Worker as Manager PDF

Author: Robert W. Weinbach

Publisher:

Published: 1998

Total Pages: 360

ISBN-13:

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A reader-friendly text for a one-term course in management for either bachelor's degree or master's degree students. Contains sections on management in perspective, functions of management, and preparing for management in the human services. Useful for students who will never take another course in

An Empowering Approach to Managing Social Service Organizations

An Empowering Approach to Managing Social Service Organizations PDF

Author: Donna Hardina, PhD

Publisher: Springer Publishing Company

Published: 2006-08-30

Total Pages: 464

ISBN-13: 9780826138163

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Presenting an empowerment-oriented management approach, this ground-breaking how-to guide covers the most recent innovations and current theories you need to create a successful social service organization. This all-in-one guide to service organization management best practices will help you gain the skills you need to effectively lead and empower your staff. Expert authors provide a comprehensive approach and tackle every important issue related to this complex management field including: Values and ethics Organizational structure Diverse clientele and access to services Barriers to service delivery Cultural competency Fight for social justice Financial resource management Evaluating program outcomes Control of the external environment A must-have reference, An Empowering Approach to Managing Social Service Organizations will help practicing professionals and students on the cusp of leadership improve service delivery to clients, make improvements in workplace conditions, acquire critical resources and retain the leadership power needed to survive in a turbulent social, political and economic environment.

Management Skills in Social Care

Management Skills in Social Care PDF

Author: John Harris

Publisher: Routledge

Published: 2019-07-23

Total Pages: 102

ISBN-13: 0429813503

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First published in 1992, this volume responds to the importance of management has been increasingly recognized in the personal social services but this recognition has materialized more slowly in some social day care settings. Staff in these settings who move on to management can face particular difficulties in adapting to their new role, especially if they have been promoted on the basis of their competence as practitioners. Newly-promoted managers in social care settings are all too often ill-equipped for the problems and possibilities offered by their move to a management position. As a practice-based handbook, Management Skills in Social Care fills this gap by examining key areas of management expertise such as: managing self; individuals; groups; resources; change; and so on. Above all, this book is concerned with maximising the contribution of management in day-to-day social care practice.

Management in Social Work

Management in Social Work PDF

Author: Veronica Coulshed

Publisher: Bloomsbury Publishing

Published: 2018-06-26

Total Pages: 256

ISBN-13: 1137285419

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The third edition of this textbook has been thoroughly revised to meet the needs of today's social work students, professionals and service managers. It illustrates current legislation, policy, procedure and concerns, with additional material included to develop readers' confidence and skills in the context of learning organisations. This book is essential reading for students and practitioners alike, particularly those who need to understand organisation and management theory for study purposes and those who aspire to move into social work management or have been recent promoted. New to this Edition: - Fully revised and reorganised to reflect current legislation and policy - New material added to develop managers' confidence and skills in the context of learning organisations - Experienced new coauthors added to successful writing team

Successful Project Management in Social Work and Social Care

Successful Project Management in Social Work and Social Care PDF

Author: Gary Spolander

Publisher: Jessica Kingsley Publishers

Published: 2012-03-15

Total Pages: 176

ISBN-13: 9780857004604

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Managers in social work and social care contexts are required to manage a wide range of projects: long-term and short-term, on large and small scales, in partnership with other agencies, and covering a broad range of issues and contexts. Management of these projects requires specific expertise, and this book sets out what these core skills are and how they can be achieved. Topics such as managing resources, assessing risks, and measuring outcomes are covered, as well as how to start and end a project. The authors acknowledge the values and ethics inherent to care environments, as well as the business skills necessary for good management. Detailed case studies demonstrate the ideas in action, and reflective activities, practical tools and action checklists are included throughout. This practical handbook provides a clear and comprehensive guide to how to be an excellent project manager, and is a must-read for all social work and social care managers and post-qualifying social work and social care students.

Excellence in Human Service Organization Management

Excellence in Human Service Organization Management PDF

Author: Peter M. Kettner

Publisher: Pearson

Published: 2013

Total Pages: 0

ISBN-13: 9780205088157

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An integrated model for management and administrative practice. Excellence in Human Service Organization Management, 2/e provides guidelines to insure internal consistency within Human Service Organizations. Integrated in management theory, the model presented in the text is adapted to human service organizations generally and social work issues specifically. The text first identifies problems in organizational functioning as well as proposes what managers need to do to put their organizations back on track toward excellence. Then it guides managers through a plan to bring employees on board and continuously nurture them so they identify their success with that of the organization. Standards for Excellence Series -- Designed to help students advance their knowledge, values, and skills, the Standards for Excellence Series assists students in associated CSHSE's National Standards to all levels of human service practice. Learning Goals Upon completing this book, readers will be able to: Identify problems in organizational functioning. Recognize what managers need to do to get organizations on the track for excellence. Understand what employees need to do to help the overall well-being of an organization.

Research Anthology on Mental Health Stigma, Education, and Treatment

Research Anthology on Mental Health Stigma, Education, and Treatment PDF

Author: Management Association, Information Resources

Publisher: IGI Global

Published: 2021-02-05

Total Pages: 1305

ISBN-13: 1799885992

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In times of uncertainty and crisis, the mental health of individuals become a concern as added stressors and pressures can cause depression, anxiety, and stress. Today, especially with more people than ever experiencing these effects due to the Covid-19 epidemic and all that comes along with it, discourse around mental health has gained heightened urgency. While there have always been stigmas surrounding mental health, the continued display of these biases can add to an already distressing situation for struggling individuals. Despite the experience of mental health issues becoming normalized, it remains important for these issues to be addressed along with adequate education about mental health so that it becomes normalized and discussed in ways that are beneficial for society and those affected. Along with raising awareness of mental health in general, there should be a continued focus on treatment options, methods, and modes for healthcare delivery. The Research Anthology on Mental Health Stigma, Education, and Treatment explores the latest research on the newest advancements in mental health, best practices and new research on treatment, and the need for education and awareness to mitigate the stigma that surrounds discussions on mental health. The chapters will cover new technologies that are impacting delivery modes for treatment, the latest methods and models for treatment options, how education on mental health is delivered and developed, and how mental health is viewed and discussed. It is a comprehensive view of mental health from both a societal and medical standpoint and examines mental health issues in children and adults from all ethnicities and socio-economic backgrounds and in a variety of professions, including healthcare, emergency services, and the military. This book is ideal for psychologists, therapists, psychiatrists, counsellors, religious leaders, mental health support agencies and organizations, medical professionals, teachers, researchers, students, academicians, mental health practitioners, and more.

Mental Health Policy, Practice, and Service Accessibility in Contemporary Society

Mental Health Policy, Practice, and Service Accessibility in Contemporary Society PDF

Author: Martin, Jennifer M.

Publisher: IGI Global

Published: 2018-10-05

Total Pages: 323

ISBN-13: 1522574034

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Mental health and wellbeing has become an increasingly important issue that impacts communities in multiple ways. A critical discussion on the understanding and access of mental health services by people from diverse backgrounds is important to improving global healthcare practices in modern society. Mental Health Policy, Practice, and Service Accessibility in Contemporary Society provides innovative insights into contemporary and future issues within the field of mental healthcare. The content within this publication represents the work of medical funding, social inclusion, and social work education. It is a vital reference source for post-graduate students, medical researchers, psychology professionals, sociologists, and academicians seeking coverage on topics centered on improving future practices in mental health and wellbeing.

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