Yield Management

Yield Management PDF

Author: Anthony Ingold

Publisher: Cengage Learning

Published: 2000

Total Pages: 8

ISBN-13: 9780826448255

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This ground-breaking textbook covers all aspects of the subject and draws on a wide range of applications in the service industries. Three sections comprise this book: the first presents underpinning knowledge associated with Yield Management; the second examines contemporary models of Yield Management across a number of service sectors; and the third reviews how Yield Management acts as a decision support system for front-line staff and managers, and also highlights the growing importance of new technologies. The book concludes with a range of case studies taken from airlines, hotels, restaurants, cruise lines and leisure industries.

TQM in the Service Sector

TQM in the Service Sector PDF

Author: R.P. Mohanty & R.R. Lakhe

Publisher: Jaico Publishing House

Published: 2008-02-01

Total Pages: 401

ISBN-13: 8172249535

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The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.

At Your Service?

At Your Service? PDF

Author: Gaurav Nayyar

Publisher: World Bank Publications

Published: 2021-10-18

Total Pages: 364

ISBN-13: 1464817103

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Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.

Strategic Marketing Management and Tactics in the Service Industry

Strategic Marketing Management and Tactics in the Service Industry PDF

Author: Sood, Tulika

Publisher: IGI Global

Published: 2017-03-20

Total Pages: 393

ISBN-13: 1522524762

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Customer satisfaction is a critical factor to the potential success or failure of a business. By implementing the latest marketing strategies, organizations can better withstand the competitive market. Strategic Marketing Management and Tactics in the Service Industry is an essential reference publication that features the latest scholarly research on service strategies for competitive advantage across industries. Covering a broad range of topics and perspectives such as customer satisfaction, healthcare service, and microfinance, this book is ideally designed for students, academics, practitioners, and professionals seeking current research on best practices to build rapport with customers.

Operations Management in Service Industries and the Public Sector

Operations Management in Service Industries and the Public Sector PDF

Author: Christopher Voss

Publisher: John Wiley & Sons

Published: 1985

Total Pages: 332

ISBN-13:

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Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield City Polytechnic Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of operations management specialists--rather than marketing managers--the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector. Suitable as a teaching text at both graduate and postgraduate levels the book will also be of value to practitioners in service organizations, the public sector and those concerned with the management of internal services in manufacturing.

Service Sector Management: An Indian Perspective

Service Sector Management: An Indian Perspective PDF

Author: C. Bhattacharjee

Publisher:

Published: 2005

Total Pages: 0

ISBN-13: 9788179922125

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This book is designed to provide a mature, in-depth treatment of service sector management with an Indian perspective at the undergraduate level and to offer continuity with a smooth transition to upper level courses, especially for students studying in business schools. Thus, the text will be highly useful to students as well as professionals.The text unfolds with a concise, practical and unified presentation as to how and why the concept of service started, how competition has changed the face of service jobs and how service has played an important role in industry. It provides guidelines as to how to use service as a crucial marketing weapon and a strategy. It also highlights the powerful marketing model and the game of promises that service marketing is all about, and the uniqueness of service quality standards. The content also emphasizes customer satisfaction which in turn leads to customer retention.

Managing Quality in the Service Sector

Managing Quality in the Service Sector PDF

Author: Mike Asher

Publisher:

Published: 1996

Total Pages: 222

ISBN-13: 9780749419547

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This work offers a coherent strategy for quality improvement and the tools and techniques at each stage of the strategy to enable them to make it happen. It brings together a strategic mission and a working plan to show how to bring about service quality improvement in practice.

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