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Library Service Design

Author: Joe J. Marquez

Publisher: Rowman & Littlefield

Published: 2016-07-08

Total Pages: 157

ISBN-13: 1442263857

Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations. Learn how to: create service blueprints - to outline the service delivery model and understand pain points and places where services can be refined create customer journey maps - to better understand the actual paths taken by users to fulfill a service. find the right tool for the situation so you can make an informed decision on usage create an ethnographic program of your own tailored to your library environment understand how assessment and post-implementation is key to any project’s success create a service design plan that fits your library and patronage This book is a toolkit, not a step-by-step, paint-by-the-numbers book. It is geared towards libraries of all types and sizes and will provide tools that any library can use and ideas for developing a service design project that fits within the means of your library so that your project will be meaningful, useful, and sustainable. While several books have been written on how to implement service design, this book will be the first to explain how to practice service design in libraries.

Engaging Design

Author: Emy Nelson Decker

Publisher: Bloomsbury Publishing USA

Published: 2018-10-12

Total Pages: 216

ISBN-13:

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This book demonstrates how aesthetics, design elements, and visual literacy can be implemented in the library to enhance spaces, programs, services, instruction, and outreach so that your library will appeal to all users. Libraries have come to accept that they must rethink how they appeal to users, and harnessing the power of design can be a powerful means for addressing the changing needs of the community. Decker and Porter introduce "engaging design"—an umbrella term that incorporates multiple design frameworks with a focus on a three-prong approach: aesthetics, design thinking, and service design. These frameworks can be used to guide design choices that will aid in teaching and engaging current and potential library users. In the course of a lively and interesting narrative, Engaging Design introduces basic concepts of aesthetics and good design and explores examples of its successful uses in the academic, public, and special library. It provides simple steps for implementing subtle, but powerful, techniques to improve instruction, human-computer interaction, e-learning, public services spaces, wayfinding signage, and all manner of library programs, events, and services. In addition, the authors recommend easy-to-implement best practices that will help librarians to enhance library-goers' experience. Library administrators will also look to this book for assistance in best addressing the needs of the modern library user.

Better Library Design

Author: Rebecca T. Miller

Publisher: Rowman & Littlefield

Published: 2015-12-28

Total Pages: 170

ISBN-13: 1442239611

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Few librarians build more than one library in their careers and renovating or building a whole new library is a very expensive investment. Thus, new or refurbished structures need to be fresh and up to date. While some librarians have the means to visit exemplary buildings as they develop their own library’s master plan, most library leaders and stakeholders won’t actually see the full range of potential projects. Hence, this unique book is both a resource and a brainstorm prompt. It helps library leaders and key stakeholders surface the ideal programmatic aspects that drive exciting design, and offer recent design solutions that have been effectively implemented. Better Library Design: Ideas from Library Journalidentifies and celebrates the top trends in library design, capturing current state and provides an authoritative overview for those planning their own projects. This is a colorful, high content survey of dynamic library building projects completed in the last five years, in both public and academic settings. Anchored by Library Journal’s New Landmark Libraries competition, here is the nation’s best examples of innovative, functional, appealing design --- all in glorious full-color so you’ll be both inspired and informed as you make important design choices.

Library Design for the 21st Century

Author: Diane Koen

Publisher: Walter de Gruyter GmbH & Co KG

Published: 2018-12-03

Total Pages: 404

ISBN-13: 3110614820

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Library design in the 21st century has one common theme: collaboration is at the heart of innovation. Designing modern libraries is a complex process involving many stakeholders and participants. Libraries of all types work with an almost limitless range of constituent groups for input, buy-in and successful implementation. Securing support for new library buildings and renovations of libraries engages many people: library clients, community members, faculty, funding agencies, donors, governing authorities, librarians, architects, interior designers and planners. Telling the right story and getting to the end game demand carefully crafted approaches, wide-ranging skills, a unified vision and productive teamwork. The IFLA Library Buildings and Equipment Section has selected the best papers presented by award-winning architects and international thought leaders from the academic and public library sector at our recent satellite conferences and seminars: "Collaborative Strategies for Successful Library Design" (Chicago, Illinois), "What comes after the Third Place?" (Columbus, Ohio); "Key Issues for Library Space: International Perspectives" (Maynooth, Ireland); "Storage, the final frontier" (Munich, Germany) and "Telling and selling the space story" (Wrocław, Poland). The stories by the library and design professionals within this publication illustrate how powerful a role partnerships, outreach and cooperation play in a library project’s success.

Getting Started in Service Design

Author: Joe J. Marquez

Publisher: ALA Neal-Schuman

Published: 2017-06-19

Total Pages: 0

ISBN-13: 9780838915646

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Service design is a holistic, collaborative methodology that puts the user at the center of the service delivery model. Because this approach prioritizes users and their overall experience, it's a valuable framework that librarians and administrators can use as a group to assess, revise, and create library services, spaces, and workflows.

Interior Design for Libraries

Author: Carol R. Brown

Publisher: American Library Association

Published: 2002

Total Pages: 164

ISBN-13: 9780838908297

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A library interior design guide for architects, designers, and library planners that addresses the functionality needs of staff and design appeal for different age groups, covering signage, traffic, furnishings, materials, colors, lighting, and acoustics.

User Experience (UX) Design for Libraries

Author: Aaron Schmidt

Publisher: American Library Association

Published: 2012

Total Pages: 130

ISBN-13: 1555707815

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User experience (UX) characterizes how a person feels about using a product, system or service. UX design incorporates the practical aspects of utility, ease of use and efficiency to make your web design and functionality decisions with patrons in mind. This results in a better design, a more intuitive interface, and a more enjoyable experience. This book shows you how to get there by providing hands-on steps and best practices for UX design principles, practices, and tools to engage with patrons online and build the best web presence for your library. You ll find out how to conduct a usability test, perform a card sort, make decisions on how to build the architecture of your site, create personas as a cornerstone of your website planning process, create a content strategy, and perform an experience-based evaluation of your site.

The New Public Library

Author: R. Thomas Hille

Publisher: Routledge

Published: 2018-12-07

Total Pages: 456

ISBN-13: 0429831412

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The New Public Library is an in-depth design study of an exemplary collection of recent public libraries, and the historical precedents that have informed and inspired their development. An introductory overview presents seven critical themes that characterize public library design, past and present, highlighting the expressive architectural potential of this unique and important building type. A survey of over 40 historically significant libraries traces the development of the building type over time, with a primary focus on precedents from the US and northern Europe, where the modern public library originated, and its design has been most comprehensively developed. A selection of nearly 50 contemporary projects from the past 30 years focuses on the most current developments in public library design, with a diverse and varied collection of work by over 35 regional, national, and international design firms. Highly visual in its presentation, the study includes 885 color photographs and illustrations, and 195 scale drawings.

Better by Design

Author: Ayub Khan

Publisher: Facet Publishing

Published: 2009

Total Pages: 225

ISBN-13: 1856046508

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Libraries today are faced with rapidly shifting populations of users with differing needs, who require a range of new communications links that are transforming our concept of the library space. This developing role has created a set of new and complex challenges for those delivering library services. There is no such thing as the 'perfect' library building. However, a well designed building will enable a project both to gain local acceptance more easily and to ease the process of securing planning permission. It also needs to be cost effective to run, support the organization's objectives well, offer an improved service to the user and make an impact on the community. This much-needed book takes as its starting point the fact that few architects know very much about libraries, and fewer librarians know about architectural planning and designing. It steers a clear path for library managers through the language and processes that they need to understand as members of a team overseeing the planning of a new library building project, major refurbishment or remodelling of an existing library. Key topics include: twenty-first century libraries developing a business case project management the design/project team selecting an architect partnership and community engagement the design brief design quality space planning and access occupancy and post-occupancy evaluation building libraries for the future. Appendices offer top tips and checklists, together with a glossary of common terms used within the construction environment to help further de-mystify the design process for librarians. Readership: This practical and accessible book is an invaluable guide not only for new entrants to the library profession, but also for experienced practitioners who are approaching for the first time the important task of creating a new library or major refurbishment of existing facilities. It will also be of great relevance to architects unfamiliar with library building requirements.

Universal Design

Author: Gail Staines

Publisher: Elsevier

Published: 2012-07-05

Total Pages: 177

ISBN-13: 1780633076

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Universal Design provides practitioners, graduate students, and other professionals interested in obtaining practical advice on how to effectively create and re-create interiors of academic libraries for teaching, learning, and research. The academic library ‘as place’ continues to evolve around the idea that the existing environment can have multiple uses. Partnerships with other college and university agencies, such as centers for teaching excellence and writing centers have compatible missions with those of academic libraries. Established within the building-proper these facilities will better serve students and faculty. The book fills the need for current information about how to effectively design and re-design academic library spaces to meet the ever-changing needs for today’s and tomorrow’s students, faculty, and researchers. Provides practical advice that can be applied immediately Includes brief and to-the-point explanations and information for the time-crunched reader Easy-to-locate references are provided if the reader seeks additional information