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Author: Patrice Spath
Publisher:
Published: 2005
Total Pages: 276
ISBN-13:
DOWNLOAD EBOOK →This is a book about performance excellence, which uses the Baldrige criteria as a framework for getting there. As Spath indicates, "the criteria stimulate organizational excellence without being prescriptive."
Author: Robert McSherry
Publisher: McGraw-Hill Education (UK)
Published: 2010-07-16
Total Pages: 217
ISBN-13: 0335240046
DOWNLOAD EBOOK →This second book in this practical, introductory series on practice issues in healthcare, explores the key issues and factors which influence the workings of a healthcare organisation and how these may be addressed through collaborative working and user focused care - at an introductory and practical level. The book will be presented in three sections: Working in Organisations Collaborative working User Focused Care The emphasis of this second text is on how the organization and those who work within it contribute to (both positively and negatively) the excellence of the healthcare organization and the care it gives. Rather than a theoretical tome on team working, leadership and change management, this book instead highlights and explores the tools and techniques that ALL healthcare staff need to be successful employees and managers delivering excellent care. The authors will outline and examine the evidence available for all areas covered, both to support and to critique excellence standards, and give a lively and practical introduction to the key organizational factors of a healthcare setting. Meaty topics abound, including: Management & leadership, ethics, equity, governance, user-involvement, team working, interprofessional excellence. The focus on multiprofessional working will make this accessible to a variety of healthcare groups. In keeping with the series, the book will include case examples, real-life practice and reflective exercises, as well as the theory needed to inform delivery of excellence. Contributors: Claire Brewis, Dr. Corrina Dickson, Dr. Lee-Ann Fenge, Karen Grimwood, Dr. Sarah Hean, Vanessa Heaslip, Jenny Kell, Melaine McSherry, Dr. Sabi Redwood, Lisa Smith, Kevin Stubbings, Jackie Tonkin, Katie Tucker
Author: Kathleen Jennison Goonan
Publisher: Quality Press
Published: 2009-11-14
Total Pages: 249
ISBN-13: 0873893107
DOWNLOAD EBOOK →This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits. To fully understand the journey for these nine organizations and their return on investment, the authors studied each of their 50-page award applications, presentations at national and regional meetings, and other publications by or about them. Additionally and most importantly, CEOs and other senior leaders were interviewed at length. The questions asked of these leaders followed three basic themes: How did you successfully use the Baldrige framework to drive improvement? What would you recommend other organizations do to gain the value you have from a Baldrige journey? What can we learn from you that would help other organizations manage their improvement journeys to maximize the value they gain? “Health reform is making it clear: healthcare organizations improving to great clinical, financial, and experience outcomes will win and thrive for the communities they serve. Yet research teaches us that most change fails. Journey to Excellence, through ‘brutal truth,’ inspirational storytelling, courageous journeys, disciplined research, and sustained results, shows us the way, the very hard way, as well as the awesome possibility.” Jim Conway, SVP, Institute for Healthcare Improvement “W. Edwards Deming spoke of consistent, business-driving quality as arising from ‘a system of production.’ At best, health care delivery in most places today is bubbling chaos. The Malcolm Baldrige Quality Award supplies the only practical, comprehensive outline for health care as a system of production in existence today. It’s about time that health care leaders had a comprehensive guide. Taught by experts, this volume is drawn from careful analysis of those who have succeeded. You hold the future in your hands – at least, for those who will not only survive, but thrive in the coming turmoil of health care reform.” Brent James, MD, Intermountain Health Care “Journey to Excellence is an insightful synthesis of the powerful Baldrige framework and the real life journeys of the healthcare award winners. Their stories will deepen understanding both for those new to and experienced with the Baldrige Criteria. This book is a major contribution to achieving healthcare excellence!” Louise Liang, MD, Former Chair, Institute for Healthcare Improvement “Most healthcare organizations are currently in a purely reactive mode – just struggling to get through the day and the fiscal year, collecting the data that they are required to report, and responding to crises. In Journey to Excellence, Goonan and her co-authors show healthcare leaders how to take control of the agenda. The Baldrige Criteria define the journey that can help organizations approach greatness, and the authors’ LASER set of behaviors describes what they need to ‘pack’ for the trip.” Tom Lee, MD, Network President, Partners Healthcare System “Journey to Excellence provides a concrete framework for leaders seeking to improve their organizational performance. Health care organizations are likely to face increasing pressure to improve quality and reduce cost in the coming years. Goonan, Muzikowski, and Stoltz offer a strategic roadmap for a successful transformational change. This book contains real life stories of leaders who used Baldrige to successfully transform their organizations into high performance enterprises.” Vinod K. Sahney, Chief Strategy Officer, Blue Cross Blue Shield of Massachusetts
Author: Valentina Gokenbach
Publisher: CRC Press
Published: 2018-10-31
Total Pages: 188
ISBN-13: 1351008307
DOWNLOAD EBOOK →The world continues to ride a wave of turmoil, challenging leaders like never before. New laws, competitive markets and the need to respond to the demands of corporate boards and stockholders unnerve even the most senior of leaders resulting in progressively shorter tenures of those in leadership positions. The modern leader needs to be increasingly resilient and their leadership must be entirely relevant to their organizations and the industry. Phoenix Leadership for Business: An Executive's Strategy for Relevance and Resilience provides a brand new, innovative concept, that of the Phoenix Leader, with proven strategies and approaches to evolve your leadership approach to one that is flexible, powerful and effective. This book utilizes the strong metaphor of a Phoenix and identifies all of the necessary techniques that leaders need to improve profitability, resource management and organizational success thus improving their relevance to the company. This book introduces a new paradigm created by Val Gokenbach for leadership in complex organizations and provides effective strategies that will guide leaders in the business field. Val possesses a doctoral degree in Management and organizational leadership and over 40 years of experience as a healthcare executive. She is also a leadership consultant, professor, executive coach and author on leadership topics. You, as a business leader, will learn to reinvent yourself by putting her proven concepts into effect to become a Phoenix in your organization.
Author: John R. Griffith
Publisher: Ache Management Series
Published: 2011
Total Pages: 0
ISBN-13: 9781567933642
DOWNLOAD EBOOK →Quality is high at excellent healthcare organizations. Employees love where they work. Patients consistently check the top box in satisfaction surveys. Profits are increasing--even as costs are going down. Sound impossible? It's not. Reaching Excellence in Healthcare Management is a handy guide for healthcare managers, nurse leaders, physician executives, and department heads. --From cover.
Author: Michael Frisina
Publisher: ACHE Management
Published: 2014
Total Pages: 0
ISBN-13: 9781567936865
DOWNLOAD EBOOK →Leaders make things happen. Influential leaders go a step further by making a positive difference in organizations and in the lives of people who both serve and are served by the organization. Influential leaders perform at a higher level, are more productive, and achieve greater results than other leaders with similar circumstances and resources. Influential Leadership reveals: How good people skills--trust and accountability, not processes--can strengthen the organization's pursuit of performance excellence How leaders and staff will change their behavior when they understand how it affects the outcome of their work, the lives of those around them, and the organization's performance How self-aware, influential leaders are in a better position to collaborate and connect with others and to lead the organization to success "Dr. Frisina's words get right to the heart of what sets apart truly great leaders, and are a road map for the journey." --Lynn B. Wythe, RN, MSN, CNOR, director of nursing, Palmetto Health Baptist, Columbia, South Carolina "The author exhibits a passion for leadership excellence. . . . This book is a must for everyone entering into a leadership position, from the front-line manager to the CEO." --Philip K. Beauchamp, LFACHE, president and CEO (ret.), Morton Plant Mease Healthcare, Inc., Clearwater, Florida "Chock full of examples and self-assessment tools. . . . The powerful takeaways from each section form an agenda for leading transformational change." --Laura Avakian, leadership consultant, author, and past president of the American Society for Healthcare Human Resources Administration "Dr. Frisina leverages a lifetime of observations and hard-earned wisdom to give us a handful of guiding principles to make us all better leaders in our professional and personal lives." --William R. Berry, MD, MPH, FACS, research associate, Department of Health Policy and Management, Harvard School of Public Health
Author: Toby Cosgrove
Publisher: McGraw Hill Professional
Published: 2014-01-24
Total Pages: 273
ISBN-13: 0071839348
DOWNLOAD EBOOK →This is the future. Join the revolution. Transform your organization the Cleveland Clinic way. "One of the best healthcare systems in the world." President Barack Obama American healthcare is in crisis. It doesn't have to be. There's a revolution going on right now. On the frontiers of medicine, some doctors have developed an approach for treating people that is more effective, more humane, and more affordable. It's an approach to healthcare that has captured the attention of the media and business elite--and the President of the United States. It's all happening at Cleveland Clinic, one of the most innovative, forward-looking medical institutions in the nation. In this groundbreaking book, the man who leads this global organization, Toby Cosgrove, MD, reveals how the Clinic works so well and argues persuasively for why it should be the model for the nation. He details how Cleveland Clinic focuses on the eight key trends that are shaping the future of medicine. Readers will learn: Why group practices provide not only better--but cheaper--care Why collaborative medicine is more effective How big data can be harnessed to improve the quality of care and lower costs How cooperative practices can be the wellspring of innovation Why empathy is crucial to better patient outcomes Why wellness of both mind and body depends on healthcare, not sickcare How care is best provided in different settings for greater comfort and value How tailor-made care treats a person instead of a disease This enhanced eBook includes 8 videos that include interviews with the doctors and executives who helped shape the Cleveland Clinic’s successful strategy. It also includes visuals of patients/doctor interactions and the hospital’s facilities. At its core is Cleveland Clinic's emphasis on patient care and patient experience. A refreshingly positive and practical vision of healthcare, The Cleveland Clinic Way is essential reading for healthcare and business executives, medical professionals, industry analysts, and policymakers. It gives leaders lessons they can apply to their own organizations to achieve results and empowers average Americans to make more informed healthcare decisions. PRAISE FOR THE CLEVELAND CLINIC WAY "A brilliant doctor and leader lays out practical and thought-provoking prescriptions for America's healthcare future. A must-read." -- Jack Welch, former Chairman and CEO of General Electric Company "The Cleveland Clinic Way is what the healthcare system in this country needs: honesty about the challenges, optimism about our ability to address them, and a focus on solutions. A must-read for healthcare leaders, it's written in clear, inclusive language that makes it just as valuable for the rest of us." -- John Chambers, Chairman and CEO of Cisco "A pioneer in American healthcare, Toby Cosgrove shows just how the diligence and innovative thinking behind Cleveland Clinic has helped solve fundamental problems most other places barely touch. There are lessons here for everyone--patient, physician, and policymaker alike." -- Atul Gawande, MD, professor at Harvard Medical School and bestselling author of The Checklist Manifesto "Toby Cosgrove frames the eight important trends that will transform the U.S. healthcare system. The Cleveland Clinic Way is a good road map for those who want to make the U.S. healthcare system better." -- Jeffrey Immelt, Chairman and CEO of General Electric Company
Author: Matthew J. Hess MBA MA, SPHR
Publisher: Author House
Published: 2012-11-12
Total Pages: 158
ISBN-13: 9781477285732
DOWNLOAD EBOOK →Healthcare has a history of promoting employees because they excel in their clinical role. Yet when they move into a leadership role they often lack the training to make those around them better. Matt has the insight, creativity and tools to teach managers to become leaders who positively impact their organizations. Michael C. Patterson CEO with 30 years experience with American Medical Int., Tenet, CHS, and not-for-profit SHINE! offers a unique perspective on leadership dynamics that specifically outlines the tools and skill sets necessary to master leadership roles. From explaining the fundamentals of leadership to identifying and exploring the intimate details necessary for leadership growth and development, Matt has created a complete and comprehensive guide that is a must read for new and seasoned leaders who wish to be the best leaders they can be. In 30+ years of healthcare management, SHINE! is the best resource available for aspiring leaders to become great leaders no matter their area of expertise. Dr. Ronald J. Rejzer President of Physician Practices, Administrative Director of Hospitalist programs, and CMO for many prominent healthcare organizations Over my career Ive seen a major deficit in leadership training. Often the best clinical applicant is promoted and expected to become a leader on the job. Matt has developed a concise leadership system that provides MBA quality tools in a nutshell. I recommend the SHINE! Leadership Academy to any facility that is seeking a cost-effective approach to better leadership. Tom Thompson CFO for 25 years with HCA, Lifepoint, Epic, and other for-profi t hospitals As a participant in the SHINE! Leadership Academy, I gained valuable insight into the complexities of healthcare leadership which immediately translated into more confidence and effectiveness from me and improved satisfaction from my employees. Jude Ziolkowski Doctor of Pharmacy, BCPS Director of Pharmacy Services
Author: Paul Turner
Publisher: Springer
Published: 2018-12-30
Total Pages: 351
ISBN-13: 3030043878
DOWNLOAD EBOOK →This innovative book analyses the evolving nature of leadership, exploring an ever-increasing range of theoretical concepts and applying these to practices within healthcare organisations. A wide range of theories are covered, from behavioural to attitudinal, socio-cognitive to contingency, and social exchange to team. By identifying the common underlying characteristics that are present in leadership styles and approaches, the author successfully crafts a useful model that is adaptable to different scenarios and contexts within the realms of healthcare management. Offering a series of detailed case studies from around the world, this book proposes three crucial concepts for leadership within the health sector: leadership credibility, professional credibility and organisational dynamics. Both scholars and practitioners will find the theoretical framework provided in this book insightful and applicable in real-life situations.
