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Knowledge Management Tools and Techniques

Author: Madanmohan Rao

Publisher: Routledge

Published: 2012-06-14

Total Pages: 444

ISBN-13: 113638961X

Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept. This practical book focuses on the vast offerings of KM solutions—technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented. The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted. Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.

Information And Knowledge Management

Author: Dr. Ajit Kumar Roy

Publisher: New India Publishing Agency

Published: 2013-01-01

Total Pages: 8

ISBN-13: 9381450625

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Knowledge Management is the process by which an organization identifies, creates, manages and delivers information to enhance workforce performance.KM is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers. All these issues are covered in thirty three s in the book broadly divided into the following five sections. Fundamentals of Knowledge Management, Latest Tools and Techniques for Knowledge Management, Databases, Data mining, Knowledge Discovery in Biotechnology and Bioinformatics, Data mining and Knowledge Discovery in Agriculture and Allied Fields, Indigenous Knowledge Protection and IPR Issues The book contains original research and case studies by academic and research contributors on strategies, tools, techniques and technologies for Knowledge Management. The focus of this book is on the identification of innovative KM strategies and the application of theoretical concepts to real-world situations. This first serves as a complete introduction to the concepts and principles of KM, starting with basics of data, information, knowledge and wisdom. Clarified differences among Explicit, Implicit and Tacit Knowledge. The book also covers traditional KM approaches as well as emerging topics such as cloud computing, Semantic Web, Rough Computing, Fuzzy logic, Artificial intelligence, Machine learning, social networks, Tools and Techniques for Geo Spatial Data Knowledge Discovery. The focus of the book is on how KM impacts organizations and individuals and steps that should be taken to maximize benefits, including directions for how to select, develop, and evaluate KM systems.

Knowledge Management

Author: Murray E. Jennex

Publisher: IGI Global

Published: 2008-01-01

Total Pages: 3442

ISBN-13: 1599049341

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Provides comprehensive, in-depth coverage of all issues related to knowledge management, including conceptual, methodological, technical, and managerial issues. Presents the opportunities, future challenges, and emerging trends related to this subject.

Methods and Tools for Effective Knowledge Life-Cycle-Management

Author: Alain Bernard

Publisher: Springer Science & Business Media

Published: 2008-04-01

Total Pages: 580

ISBN-13: 3540784314

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Knowledge Management is a wide, critical and strategic issue for all the com- nies, from the SMEs to the most complex organizations. The key of competiti- ness is knowledge, because of the necessity of reactivity, flexibility, agility and innovation capacities. Knowledge is difficult to measure itself but what is visible, this is the way of improving products, technologies and enterprise organizations. During the last four years, based on the experience of most of the best experts around the World, CIRP (The International Academy for Production Engineering) has decided to prepare and structure a Network of Excellence (NoE) proposal. The European Community accepted to found the VRL-KCiP (Virtual Research La- ratory – Knowledge Community in Production). As its name indicates it, the aim of this NoE was really to build a «Knowledge Community in Production ». This was possible and realistic because the partners were representative of the most important universities in Europe and also because of strong partnerships with laboratories far from Europe (Japan, Australia, South Africa, USA, etc...). Based on such powerful partnership, the main issue was to help European manufacturing industry to define and structure the strategic knowledge in order to face the strategic worldwide challenges. Manufacturing in Europe currently has two essential aspects: 1. It has to be knowledge intensive given the European demands for high-tech products and services (e.g. electronics, medicines).

Knowledge Solutions

Author: Olivier Serrat

Publisher: Springer

Published: 2017-05-22

Total Pages: 1098

ISBN-13: 981100983X

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This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries.

Building the Knowledge Management Network

Author: Cliff Figallo

Publisher: John Wiley & Sons

Published: 2002-10-15

Total Pages: 370

ISBN-13: 0471427578

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A complete set of best practices, tools, and techniques for turning conversations into a rich source of business information Many organizations are now recognizing that the untapped knowledge of their members can be used to benefit every aspect of their business, from making smarter and faster decisions to improving products and efficiency. This book offers a clear-cut road map for building a successful knowledge management system to capture and fully exploit the knowledge exchanged in conversations. Written by two of the foremost experts in online communities, this book covers a set of best practices, tools, and techniques for using conversation and online interaction to provide affordable and effective knowledge-based benefits and solutions. With a unique and invaluable perspective, the authors offer guidance for collecting, capturing, and cataloging knowledge so that it can be used to improve efficiency and reduce costs in areas ranging from internal procedures through customer relations and product development. This book provides step-by-step solutions for developing an effective knowledge network, including how to: * Formulate strategies and create action plans * Select the right tools for peer-to-peer networks, interactive communities, and events * Work with legacy systems * Train staff and stimulate participation * Improve productivity and measurement criteria The companion Web site contains templates, checklists, a discussion board, and links to software.

Knowledge Management in Theory and Practice, third edition

Author: Kimiz Dalkir

Publisher: MIT Press

Published: 2017-12-22

Total Pages: 548

ISBN-13: 0262036878

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A new, thoroughly updated edition of a comprehensive overview of knowledge management (KM), covering theoretical foundations, the KM process, tools, and professions. The ability to manage knowledge has become increasingly important in today's knowledge economy. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. This textbook and professional reference offers a comprehensive overview of the field. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, it describes KM theory and practice at the individual, community, and organizational levels. Chapters cover such topics as tacit and explicit knowledge, theoretical modeling of KM, the KM cycle from knowledge capture to knowledge use, KM tools, KM assessment, and KM professionals. This third edition has been completely revised and updated to reflect advances in the dynamic and emerging field of KM. The specific changes include extended treatment of tacit knowledge; integration of such newer technologies as social media, visualization, mobile technologies, and crowdsourcing; a new chapter on knowledge continuity, with key criteria for identifying knowledge at risk; material on how to identify, document, validate, share, and implement lessons learned and best practices; the addition of new categories of KM jobs; and a new emphasis on the role of KM in innovation. Supplementary materials for instructors are available online.

Knowledge Management in Libraries

Author: Mohammad Nazim

Publisher: Chandos Publishing

Published: 2016-07-24

Total Pages: 312

ISBN-13: 0081005687

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Knowledge Management in Libraries: Concepts, Tools and Approaches brings to the forefront the increasing recognition of the value of knowledge and information to individuals, organizations, and communities, providing an analysis of the concepts of Knowledge Management (KM) that prevails among the Library and Information Science (LIS) community. Thus, the book explores knowledge management from the perspective of LIS professionals. Furthermore, unlike most books on the topic, which address it almost exclusively in the context of a firm or an organization to help gain a competitive advantage, this book looks at knowledge management in the context of not for profit organizations such as libraries. Describes the theory and approaches of knowledge management in the context of librarianship Seeks to identify and explain the principles that underlie the different processes of knowledge management Combines the theoretical and practical perspectives of the topic Provides a comprehensive and methodological approach to support librarians and information science professionals in the implementation of knowledge management in libraries and information centers Proposes a model for libraries and information centers which may be used as a guide for implementation Incorporates illustrations where necessary to provide a clear understanding of the concepts

Introduction to Knowledge Management

Author: Todd Groff

Publisher: Routledge

Published: 2012-06-25

Total Pages: 188

ISBN-13: 1136392408

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This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies. The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies included that illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructor's Guide is available.

Software Architecture Knowledge Management

Author: Muhammad Ali Babar

Publisher: Springer Science & Business Media

Published: 2010-05-03

Total Pages: 287

ISBN-13: 3642023754

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A software architecture manifests the major early design decisions, which determine the system’s development, deployment and evolution. Thus, making better architectural decisions is one of the large challenges in software engineering. Software architecture knowledge management is about capturing practical experience and translating it into generalized architectural knowledge, and using this knowledge in the communication with stakeholders during all phases of the software lifecycle. This book presents a concise description of knowledge management in the software architecture discipline. It explains the importance of sound knowledge management practices for improving software architecture processes and products, and makes clear the role of knowledge management in software architecture and software development processes. It presents many approaches that are in use in software companies today, approaches that have been used in other domains, and approaches under development in academia. After an initial introduction by the editors, the contributions are grouped in three parts on "Architecture Knowledge Management", "Strategies and Approaches for Managing Architectural Knowledge", and "Tools and Techniques for Managing Architectural Knowledge". The presentation aims at information technology and software engineering professionals, in particular software architects and software architecture researchers. For the industrial audience, the book gives a broad and concise understanding of the importance of knowledge management for improving software architecture process and building capabilities in designing and evaluating better architectures for their mission- and business-critical systems. For researchers, the book will help to understand the applications of various knowledge management approaches in an industrial setting and to identify research challenges and opportunities.