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Author: Charles L. Howard
Publisher:
Published: 2022
Total Pages: 0
ISBN-13: 9781639050536
DOWNLOAD EBOOK →This book is a practical guide for anyone with questions about what ombuds programs are and how they operate. Part I presents the author's expert responses to common questions and concerns about ombuds programs, and Part II uses real-world examples to illustrate the unique value that ombuds programs provide.
Author: Jo Harris-Wehling
Publisher: National Academies
Published: 1995
Total Pages: 314
ISBN-13:
DOWNLOAD EBOOK →Author: Charles L. Howard
Publisher: American Bar Association
Published: 2010
Total Pages: 678
ISBN-13: 9781604427783
DOWNLOAD EBOOK →This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.
Author: Marc Hertogh
Publisher: Edward Elgar Publishing
Published: 2018-11-30
Total Pages: 576
ISBN-13: 1786431254
DOWNLOAD EBOOK →The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. This international and interdisciplinary Research Handbook brings together leading scholars and practitioners to discuss the state-of-the-art of ombudsman research. It uses new empirical studies and competing theoretical explanations to critically examine important aspects of the ombudsman’s work. This comprehensive Handbook is of value to academics designing future ombudsman studies and practitioners and policymakers in understanding the future challenges of the ombudsman.
Author: Trevor Buck
Publisher: Routledge
Published: 2016-02-17
Total Pages: 308
ISBN-13: 1317022424
DOWNLOAD EBOOK →The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the overall emerging system of administrative justice and makes recommendations as to how PSO should optimize their potential within the wider administrative justice context. Recent developments are discussed and long standing questions that have yet to be adequately resolved in the ombudsman community are re-evaluated given broader changes in the administrative justice sector. The work balances theory and empirical research conducted in a number of common law countries. Although there has been much debate within the ombudsman community in recent years aimed at developing and improving the practice of ombudsmanry, this work represents a significant advance on current academic understanding of the discipline.
Author: Sarah Burger
Publisher:
Published: 2002
Total Pages: 0
ISBN-13: 9781886230439
DOWNLOAD EBOOK →Long-term care for aging parents is one of the most difficult, expensive and frustrating issues facing American families today. Newly revised and updated, this handbook was prepared by the leading organization advocating better conditions and care for nursing home residents. Helps readers select and work with nursing homes, offering proven procedures developed by effective advocates nationwide. Includes many strategies for protecting patient rights to aid families in insuring quality care for loved ones.
Author: United States. Congress. House. Committee on Small Business. Subcommittee on Regulatory Reform and Paperwork Reduction
Publisher:
Published: 2001
Total Pages: 288
ISBN-13:
DOWNLOAD EBOOK →Author: James T. Ziegenfuss, Jr.
Publisher: McFarland
Published: 2014-01-10
Total Pages: 215
ISBN-13: 0786485329
DOWNLOAD EBOOK →Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
