Strategic Customer Management

Strategic Customer Management PDF

Author: Adrian Payne

Publisher: Cambridge University Press

Published: 2013-03-28

Total Pages: 547

ISBN-13: 1107328411

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Relationship marketing and customer relationship management (CRM) can be jointly utilised to provide a clear roadmap to excellence in customer management: this is the first textbook to demonstrate how it can be done. Written by two acclaimed experts in the field, it shows how an holistic approach to managing relationships with customers and other key stakeholders leads to increased shareholder value. Taking a practical, step-by-step approach, the authors explain the principles of relationship marketing, apply them to the development of a CRM strategy and discuss key implementation issues. Its up-to-date coverage includes the latest developments in digital marketing and the use of social media. Topical examples and case studies from around the world connect theory with global practice, making this an ideal text for both students and practitioners keen to keep abreast of changes in this fast-moving field.

International Advertising and Communication

International Advertising and Communication PDF

Author: Sandra Diehl

Publisher: Springer Science & Business Media

Published: 2006-09-19

Total Pages: 477

ISBN-13: 3835057022

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The book presents a wide selection of studies and works in the area of international communication including seven main areas: Advertising and Communication Effects; Advertising and Information Processing; Communication and Branding; Emotional, Social and Individual Aspects of Communication; Communication and New Media; International Advertising and, finally, Perspectives on the Future of International Advertising

Enterprise Information Systems II

Enterprise Information Systems II PDF

Author: B. Sharp

Publisher: Springer Science & Business Media

Published: 2001-08-31

Total Pages: 244

ISBN-13: 9780792371779

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The purpose of the 2nd International Conference on Enterprise Information Systems (ICEIS) was to bring together researchers, engineers, and practitioners interested in the advances and business applications of information systems. The research papers focused on real-world applications covering four main themes: Enterprise Database Applications, Artificial Intelligence Applications and Decision Support Systems, Systems Analysis and Specification, and Internet and Electronic Commerce. This volume presents selected papers presented at this conference. This book will be of interest to IT researchers, practitioners, managers and policy makers interested in the advances of Enterprise Information Systems.

Innovations in Soft Computing and Information Technology

Innovations in Soft Computing and Information Technology PDF

Author: Jayeeta Chattopadhyay

Publisher: Springer

Published: 2019-01-17

Total Pages: 288

ISBN-13: 9811331855

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The book presents innovative scientific research works by academics, research scholars and students, presented at the 2017 International Conference on Energy, Materials and Information Technology at Amity University Jharkhand, India. It includes contributions on system solutions based on soft computing techniques, and covers innovative soft computing techniques and tools with advanced applications. A major focus of the book is on presenting interdisciplinary problems and how they can be solved using information technology, together with innovative connections to other disciplines. It also includes papers on cloud computing and WSN-related real-time research.

Advances in Concurrent Engineering

Advances in Concurrent Engineering PDF

Author: Biren Prasad

Publisher: CRC Press

Published: 2023-06-14

Total Pages: 894

ISBN-13: 1000942171

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This book is a collection of papers presented at the 7th ISPE International Conference on Concurrent Engineering (CE): Research and Applications. The papers deal with different topics providing information on information modelling, CE in virtual environment, and standards in CE.