It's Designed to Do What It Does Do

It's Designed to Do What It Does Do PDF

Author: Ken Ham

Publisher: Master Books

Published: 2006

Total Pages: 0

ISBN-13: 9780890514849

DOWNLOAD EBOOK →

Each page spread focuses on a specific animal, including platypus, spiders, and porcupines, and includes adorable illustrations and entertaining animal facts. The book also features an interactive step-by-step drawing project that, by the end, will show children how to draw an animal.

This Is Service Design Doing

This Is Service Design Doing PDF

Author: Marc Stickdorn

Publisher: "O'Reilly Media, Inc."

Published: 2018-01-02

Total Pages: 1341

ISBN-13: 1491927135

DOWNLOAD EBOOK →

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

The Best We Could Do

The Best We Could Do PDF

Author: Thi Bui

Publisher: Abrams

Published: 2017-03-07

Total Pages: 320

ISBN-13: 1613129300

DOWNLOAD EBOOK →

National bestseller 2017 National Book Critics Circle (NBCC) Finalist ABA Indies Introduce Winter / Spring 2017 Selection Barnes & Noble Discover Great New Writers Spring 2017 Selection ALA 2018 Notable Books Selection An intimate and poignant graphic novel portraying one family’s journey from war-torn Vietnam, from debut author Thi Bui. This beautifully illustrated and emotional story is an evocative memoir about the search for a better future and a longing for the past. Exploring the anguish of immigration and the lasting effects that displacement has on a child and her family, Bui documents the story of her family’s daring escape after the fall of South Vietnam in the 1970s, and the difficulties they faced building new lives for themselves. At the heart of Bui’s story is a universal struggle: While adjusting to life as a first-time mother, she ultimately discovers what it means to be a parent—the endless sacrifices, the unnoticed gestures, and the depths of unspoken love. Despite how impossible it seems to take on the simultaneous roles of both parent and child, Bui pushes through. With haunting, poetic writing and breathtaking art, she examines the strength of family, the importance of identity, and the meaning of home. In what Pulitzer Prize–winning novelist Viet Thanh Nguyen calls “a book to break your heart and heal it,” The Best We Could Do brings to life Thi Bui’s journey of understanding, and provides inspiration to all of those who search for a better future while longing for a simpler past.

Presentation Zen

Presentation Zen PDF

Author: Garr Reynolds

Publisher: Pearson Education

Published: 2009-04-15

Total Pages: 316

ISBN-13: 0321601890

DOWNLOAD EBOOK →

FOREWORD BY GUY KAWASAKI Presentation designer and internationally acclaimed communications expert Garr Reynolds, creator of the most popular Web site on presentation design and delivery on the Net — presentationzen.com — shares his experience in a provocative mix of illumination, inspiration, education, and guidance that will change the way you think about making presentations with PowerPoint or Keynote. Presentation Zen challenges the conventional wisdom of making "slide presentations" in today’s world and encourages you to think differently and more creatively about the preparation, design, and delivery of your presentations. Garr shares lessons and perspectives that draw upon practical advice from the fields of communication and business. Combining solid principles of design with the tenets of Zen simplicity, this book will help you along the path to simpler, more effective presentations.

Ducted Fan Design, Volume 1

Ducted Fan Design, Volume 1 PDF

Author: F. Marc de Piolenc

Publisher: Marc de Piolenc

Published: 2001-06-01

Total Pages: 180

ISBN-13: 1517645700

DOWNLOAD EBOOK →

Presents a simplified method of designing ducted fans for light aircraft propulsion. Includes a survey of ducted-fan-powered aircraft, ranging from amateur-built airplanes to military models and prototypes. Detailed discussion of engines and list of suitable powerplants drawn from automobiles, ATVs and personal watercraft. Extensive technical bibliography and list of sources.