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Staring Back

Author: Kenny Fries

Publisher: Plume Books

Published: 1997

Total Pages: 436

ISBN-13:

The disability experience has, until very recently, been marginalized, stereotyped, and ignored in literature. Now, through the vehicles of nonfiction, poetry, fiction, and drama, Staring Back is the first anthology to open the landscape of the disabled experience for exploration and discussion.The presence of such well-known authors as Lucy Grealy, John Hockenberry, and Marilyn Hacker in this anthology gives immediate lie to the notion that disability is a limitation to insight and productivity. But just as importantly, Staring Back challenges us to look anew at the disabilities of FDR and Matisse; the lives of Helen Keller and Frida Kahlo; the work of Stephen Hawking. It urges us to redefine what is meant by ?cure,? to understand hidden disabilities, and even to find humor in ways that defy our expectations.If there is one theme that binds this diverse body of work, aside from its subject matter, it is the theme of human connection?a connection with the past, with each other, with our bodies, and with ourselves. As Kenny Fries writes in his introduction, ?Throughout history, those who live with disabilities have been silenced by those who did not want to hear what we have to say. We have also been silenced by our own fear...the fear that if we told our stories, people would say, ?See, it isn?t worth it. You would be better off dead.?? Staring Back emphatically demonstrates the power of these writers? stories to overcome that fear and to break that silence.

The Effortless Experience

Author: Matthew Dixon

Publisher: Penguin

Published: 2013-09-12

Total Pages: 258

ISBN-13: 1591845815

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Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.

Fighting for Their Lives

Author: Susannah Sheffer

Publisher: Vanderbilt University Press

Published: 2013-03-15

Total Pages: 249

ISBN-13: 0826519121

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How do attorneys who represent clients facing the death penalty cope with the stress and trauma of their work? Through conversations with twenty of the most experienced and dedicated post-conviction capital defenders in the United States, Fighting for Their Lives explores this emotional territory for the first time. What it is like for these capital defenders in their last visits or phone calls with clients who are about to be taken to the execution chamber? Or the next mornings, in their lives with their families, in their dreams and flashbacks and moments alone in the car? What is it like to do this work year after year? (These attorneys had, on average, spent nineteen years doing capital defense.) Through vivid interviews amplified by the author's responses and commentary, these attorneys reveal aspects of their internal experience that they have never talked about until now. How do capital defenders manage the weight of the responsibility they carry? To what extent do they experience symptoms of trauma in the aftermath of losing a client to execution or as a result of the cumulative effects of engaging in capital defense work? What motivates them, and what do they draw upon, in order to keep engaging in such emotionally demanding work? Have they considered practicing other types of law? What can we learn from capital defenders not only about the deep and long-term effects of the death penalty but also about broader human questions of hope, effectiveness, success, failure, strength, fragility, and perseverance?

Describing Inner Experience?

Author: Russell Hurlburt

Publisher: MIT Press

Published: 2011-08-19

Total Pages: 333

ISBN-13: 0262516497

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A psychologist and a philosopher with opposing viewpoints discuss the extent to which it is possible to report accurately on our own conscious experience, considering both the reliability of introspection in general and the particular self-reported inner experiences of "Melanie," a subject interviewed using the Descriptive Experience Sampling method. Can conscious experience be described accurately? Can we give reliable accounts of our sensory experiences and pains, our inner speech and imagery, our felt emotions? The question is central not only to our humanistic understanding of who we are but also to the burgeoning scientific field of consciousness studies. The two authors of Describing Inner Experience disagree on the answer: Russell Hurlburt, a psychologist, argues that improved methods of introspective reporting make accurate accounts of inner experience possible; Eric Schwitzgebel, a philosopher, believes that any introspective reporting is inevitably prone to error. In this book the two discuss to what extent it is possible to describe our inner experience accurately. Hurlburt and Schwitzgebel recruited a subject, "Melanie," to report on her conscious experience using Hurlburt's Descriptive Experience Sampling method (in which the subject is cued by random beeps to describe her conscious experience). The heart of the book is Melanie's accounts, Hurlburt and Schwitzgebel's interviews with her, and their subsequent discussions while studying the transcripts of the interviews. In this way the authors' dispute about the general reliability of introspective reporting is steadily tempered by specific debates about the extent to which Melanie's particular reports are believable. Transcripts and audio files of the interviews will be available on the MIT Press website. Describing Inner Experience? is not so much a debate as it is a collaboration, with each author seeking to refine his position and to replace partisanship with balanced critical judgment. The result is an illumination of major issues in the study of consciousness—from two sides at once.

Process and Experience in the Language Classroom

Author: Michael Legutke

Publisher: Routledge

Published: 2014-06-06

Total Pages: 321

ISBN-13: 1317901606

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Process and Experience in the Language Classroom argues the case for communicative language teaching as an experiential and task driven learning process. The authors raise important questions regarding the theoretical discussion of communicative competence and current classroom practice. They propose ways in which Communicative Language Teaching should develop within an educational model of theory and practice, incorporating traditions of experimental and practical learning and illustrated from a wide range of international sources. Building on a critical review of recent language teaching principles and practice, they provide selection criteria for classroom activities based on a typology of communicative tasks drawn from classroom experience. The authors also discuss practical attempts to utilise project tasks both as a means of realising task based language learning and of redefining the roles of teacher and learner within a jointly constructed curriculum.

Re-imagining Professional Experience in Initial Teacher Education

Author: Ange Fitzgerald

Publisher: Springer

Published: 2018-07-05

Total Pages: 213

ISBN-13: 9811308152

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This book takes a fresh look at 'professional experience' in initial teacher education in Australia. Using collaborative narrative methodologies, the authors critically explore the ways in which one faculty of education engages with schools, industry, the teaching profession and government policy to deliver an innovative professional experience program. It includes chapters offering new perspectives on more traditional practicums in schools, as well as those reporting on exciting partnership initiatives where pre-service teachers, teacher educators and practitioners work together to teach and learn in new and mutually beneficial ways. There is a particular focus on the professional learning of all stakeholders from across the professional experience program. The book allows readers to gain a new understanding of the experiences and learning opportunities available to all stakeholders when a professional experience program makes a priority of boundary work, relational work and identity work. With the critical and creative power of narrative to convey what other research methodologies cannot, it shows how one institution has developed a variety of innovative approaches and structures in response to on-going debates on quality in teacher education, the role of educational partnerships in teacher preparation and the personal and professional insights gained from such opportunities.

Design, User Experience, and Usability: Design Thinking and Practice in Contemporary and Emerging Technologies

Author: Marcelo M. Soares

Publisher: Springer Nature

Published: 2022-06-16

Total Pages: 500

ISBN-13: 3031059069

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This book constitutes the refereed proceedings of the 11th International Conference on Design, User Experience, and Usability, DUXU 2022, held as part of the 23rd International Conference, HCI International 2022, which was held virtually in June/July 2022. The total of 1271 papers and 275 posters included in the HCII 2022 proceedings was carefully reviewed and selected from 5487 submissions. The DUXU 2022 proceedings comprise three volumes; they were organized in the following topical sections: Part I: Processes, Methods, and Tools for UX Design and Evaluation; User Requirements, Preferences, and UX Influential Factors; Usability, Acceptance, and User Experience Assessment. Part II: Emotion, Motivation, and Persuasion Design; Design for Well-being and Health.- Learning Experience Design; Globalization, Localization, and Culture Issues. Part III: Design Thinking and Philosophy; DUXU Case Studies; Design and User Experience in Emerging Technologies.

The Experience of Beauty in the Middle Ages

Author: Mary Carruthers

Publisher: OUP Oxford

Published: 2013-04-25

Total Pages: 248

ISBN-13: 0191654566

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This book articulates a new approach to medieval aesthetic values, emphasizing the sensory and emotional basis of all medieval arts, their love of play and fine craftsmanship, of puzzles, and of strong contrasts. Written for a general educated audience as well as students and scholars in the field, it offers an understanding of medieval literature and art that is rooted in the perceptions and feelings of ordinary life, made up of play and laughter as well as serious work. Medieval stylistic values of variety, sweetness, good taste, and ordinary beauty are grounded in classical and medieval biological theories of change and flux in the human body, not only in symbolism and theology. The book will appeal to all lovers of medieval arts, literature, architecture, music, and painting, as well as serious students of religion and the language of beauty.

Intercultural Experience in Narrative

Author: Michał Wilczewski

Publisher: John Benjamins Publishing Company

Published: 2019-11-28

Total Pages: 347

ISBN-13: 9027261830

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This book systematically investigates intercultural experiences of Polish managers and specialists delegated by their multinational company (MNC) on an international assignment to China. The book employs narrative inquiry to explore language, intercultural communication, collaboration, learning, and expatriate adjustment in the MNC. This approach offers new insights into intercultural experiences, communication, and cultural challenges faced by an under-researched group of professionals exposed to intensive collaborations with the local managers and employees. The findings also illustrate how the expatriates learned to better navigate the multicultural and multilingual business context and what factors facilitated and inhibited their learning and adjustment. Encouraging the qualitative, context-sensitive examination of expatriate-local personnel interactions, the book will be an invaluable source for scholars and practitioners interested in, among others, novel approaches to investigating language and intercultural communication in international business, cross-cultural management, qualitative cross-cultural research, as well as for lecturers and students interested in Central Europe and China.

Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems

Author: Aaron Marcus

Publisher: Springer Nature

Published: 2020-07-10

Total Pages: 715

ISBN-13: 3030497577

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This book constitutes the refereed proceedings of the 9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020, in Copenhagen, Denmark, in July 2020. The conference was held virtually due to the COVID-19 pandemic. From a total of 6326 submissions, a total of 1439 papers and 238 posters has been accepted for publication in the HCII 2020 proceedings. The 51 papers included in this volume were organized in topical sections on interactions in public, urban and rural contexts; UX design for health and well-being; DUXU for creativity, learning and collaboration; DUXU for culture and tourism.