Improving Public Service Delivery
Author: Peter C. Humphreys
Publisher: Institute of Public Administration
Published: 1998
Total Pages: 108
ISBN-13: 9781902448008
DOWNLOAD EBOOK →Lanterna Rally
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Public Services Delivery
Author: World Bank
Publisher: World Bank Publications
Published: 2005
Total Pages: 276
ISBN-13: 9780821361405
DOWNLOAD EBOOK →This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Governance in Developing Asia
Author: Anil B. Deolalikar
Publisher: Edward Elgar Publishing
Published: 2015-04-30
Total Pages: 358
ISBN-13: 1784715573
DOWNLOAD EBOOK →Governance in Developing Asia is one of the first books of its kind to provide an overview of the role that better governance and citizen empowerment can play in improving public service delivery in developing Asia. The World Development Report 2004 se
Citizens and Service Delivery
Author: Dena Ringold
Publisher: World Bank Publications
Published: 2011-12-01
Total Pages: 153
ISBN-13: 0821389300
DOWNLOAD EBOOK →The report reviews how citizens can influence education, health and social protection services through access to information and opportunities to hold providers accountable. It takes stock of international evidence and experience from projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work.
Managing Change for Better Public Service Delivery
Author: M. Aslam Alam
Publisher: Routledge
Published: 2020-03-30
Total Pages: 307
ISBN-13: 9780367472429
DOWNLOAD EBOOK →The book discusses key issues relating to the shifting paradigms of public administration and initiatives by public sector institutions for providing better public services to the citizens including social, economic, health, security & education. It focuses on the South Asia region and discusses how power generation and regional collaboration could be beneficial for the region.
Collaboration in Public Service Delivery
Author: Anka Kekez
Publisher: Edward Elgar Publishing
Published: 2019
Total Pages: 360
ISBN-13: 1788978587
DOWNLOAD EBOOK →The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens.
Shared Services in Local Government
Author: Ray Tomkinson
Publisher: Gower Publishing, Ltd.
Published: 2007
Total Pages: 248
ISBN-13: 9780566087233
DOWNLOAD EBOOK →By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service.
To Serve and to Preserve
Author: Salvatore Schiavo-Campo
Publisher:
Published: 2001
Total Pages: 908
ISBN-13:
DOWNLOAD EBOOK →Developing Country Perspectives on Public Service Delivery
Author: Anjula Gurtoo
Publisher:
Published: 2015
Total Pages:
ISBN-13: 9788132221616
DOWNLOAD EBOOK →The book examines the status of public service in developing countries, in the sectors of health, infrastructure, labour and marginalized populations, rural economy, and public administration. The last decade has witnessed significant government focus on service delivery in developing nations like South Africa, Philippines, India and Malaysia. At the forefront of this movement has been the public sector reforms significantly driven by two broad factors: public sector inefficiencies, and liberal economic ideology. This move towards efficient public service delivery in developing nations (versus developed nations) has required a significant shift in institutional thinking and institutional capacity for the governments. It is therefore no surprise that while economic liberalization has been relatively easy to implement, governance reforms towards public service delivery has been significantly more challenging. In this background, the chapters of the book, with sector themes, examine the three basic foundations of public policy--courses of action, regulatory measures and issues, and funding structures and priorities--in public service delivery. The book is a multi country, multi sector, perspective since it includes studies from Russian Federation, India, Ethiopia, Pakistan, Fiji, South Africa, Columbia, Philippines, Macedonia, and India. This perspective lends itself to the investigation for a comprehensive overall development model.
Public Service Improvement
Author: Rachel E. Ashworth
Publisher: Oxford University Press, USA
Published: 2010-04-29
Total Pages: 244
ISBN-13: 0199545480
DOWNLOAD EBOOK →The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to public organizations to examine how the public sector can perform better.
