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Author: Michael Chibili
Publisher: Routledge
Published: 2019-11-22
Total Pages: 944
ISBN-13: 1000036049
DOWNLOAD EBOOK →A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials.
Author: Denney G. Rutherford
Publisher: Wiley
Published: 1994-08-15
Total Pages: 0
ISBN-13: 9780471285687
DOWNLOAD EBOOK →In this updated edition, Rutherford reexamines the fundamentals of hotel management in light of the latest trends. The introductory and connective essays have been expanded and updated, and completely new sections have been added on the vital topics of today.
Author: Peter Jones
Publisher: Cengage Learning EMEA
Published: 2002
Total Pages: 0
ISBN-13: 9780826462947
DOWNLOAD EBOOK →The Management of Hotel Operations identifies and explores the fundamental issues facing the manager - such as profitability, productivity and quality - and examines alternative strategies for achieving successful performance. The authors have drawn both on current industry practice and on recent research and theoretical studies to demonstrate how hotel management can be made more effective. Throughout the text, a hotel is broadly defined to enable comparisons between independent hotels, chain hotels, hostel accommodation and hospitals.
Author: David K. Hayes
Publisher: Prentice Hall
Published: 2016
Total Pages: 624
ISBN-13: 9780134337623
DOWNLOAD EBOOK →Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿'s--and their own--success.
Author: David K. Hayes
Publisher: Prentice Hall
Published: 2007
Total Pages: 0
ISBN-13: 9780131711495
DOWNLOAD EBOOK →Hotel Operations Management, second edition, describes in great detail exactly what a general manager of a full-service hotel must know to be successful. Completely revised and expanded, its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.
Author: Peter Szende
Publisher: Emerald Group Publishing
Published: 2021-06-10
Total Pages: 220
ISBN-13: 1838675434
DOWNLOAD EBOOK →From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory textbook provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization.
Author: Gary K. Vallen
Publisher: Prentice Hall
Published: 2009
Total Pages: 0
ISBN-13: 9780132059671
DOWNLOAD EBOOK →Check-In, Check-Outprovides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.
Author: David K. Hayes
Publisher: Prentice Hall
Published: 2004
Total Pages: 0
ISBN-13: 9780130995988
DOWNLOAD EBOOK →"Hotel Operations Management" describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student. Special features of the book include: "This Chapter at Work," an introduction to each chapter's content "Chapter Outlines," to make it easier to find essential information "Hotel Terminology at Work," extensive definitions of important hotel terms "The Internet at Work," references to valuable internet sites that provide critical supplemental content and information "Managers at Work," real-life case studies designed to place the reader in the decision-making role of the hotel general manager "Issues at Work," problems and questions at each chapter's end designed to test the reader's mastery of each chapter's content Extensive checklists and forms that aid general managers in their daily work In addition to its in-depth coverage of hotel operations, the book includes valuable information about: The history of the hotel industry The Global Distribution System (GDS) and its importance to the sales effort STAR (Smith Travel Accommodations Reports) Hotel management companies Buying and franchising a hotel
Author: Michael J. O'Fallon
Publisher: John Wiley & Sons
Published: 2010-01-12
Total Pages: 513
ISBN-13: 0470177144
DOWNLOAD EBOOK →This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.
Author: G. Raghubalan
Publisher: Oxford University Press, USA
Published: 2015
Total Pages: 772
ISBN-13: 9780199451746
DOWNLOAD EBOOK →Accompanying DVD contains videos & PowerPoint presentations on different aspects of hotel houskeeping .
