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HMRC

Author: Great Britain: Parliament: House of Commons: Committee of Public Accounts

Publisher: The Stationery Office

Published: 2013-03-18

Total Pages: 36

ISBN-13: 9780215055231

In 2011-12, 20 million phone calls to HMRC were not answered. It cost the callers £136 million while they waited to speak to an adviser. And, against its target of responding to 80% of letters within 15 days, the department managed to reply to just 66%. Officials are beginning to realize that good customer service lies at the heart of any strategy to maximize revenues while cutting costs. Callers will no longer be forced to use the more expensive 0845 numbers. Other planned changes include the resolution of more queries first time and a call-back service where this is not possible. However, HMRC's new target of answering 80% of calls within five minutes is still woefully short of the industry standard of answering 80% of calls within 20 seconds. Just how the department is going to improve standards of customer service, given the prospect of its having fewer staff and receiving a higher volume of calls, is open to question. HMRC plans to cut the number of customer-facing staff by a third by 2015. At the same time, the stresses associated with introducing the Real Time Information System, Universal Credit and changes to child benefit are likely to drive up the number of phone calls to the department. HMRC is also to close all of its 281 enquiry centres which give face-to-face advice to customers. HMRC considers that it will be able to improve service standards by using its staff more flexibly. It may need to put in additional resources, though, to avoid the kind of plummeting performance we have seen in the past

Her Majesty's Royal Coven

Author: Juno Dawson

Publisher: Penguin

Published: 2022-05-31

Total Pages: 449

ISBN-13: 014313714X

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“Superb and almost unbearably charming, Her Majesty’s Royal Coven… expertly launches an exciting new trilogy." —The New York Times Book Review "Talk about a gut punch of a novel. …A provocative exploration of intersectional feminism, loyalty, gender and transphobia [that] invites readers into an intricately woven web of magic, friendship and power." —The Nerd Daily A Discovery of Witches meets The Craft in this epic fantasy about a group of childhood friends who are also witches. If you look hard enough at old photographs, we’re there in the background: healers in the trenches; Suffragettes; Bletchley Park oracles; land girls and resistance fighters. Why is it we help in times of crisis? We have a gift. We are stronger than Mundanes, plain and simple. At the dawn of their adolescence, on the eve of the summer solstice, four young girls--Helena, Leonie, Niamh and Elle--took the oath to join Her Majesty's Royal Coven, established by Queen Elizabeth I as a covert government department. Now, decades later, the witch community is still reeling from a civil war and Helena is the reigning High Priestess of the organization. Yet Helena is the only one of her friend group still enmeshed in the stale bureaucracy of HMRC. Elle is trying to pretend she's a normal housewife, and Niamh has become a country vet, using her powers to heal sick animals. In what Helena perceives as the deepest betrayal, Leonie has defected to start her own more inclusive and intersectional coven, Diaspora. And now Helena has a bigger problem. A young warlock of extraordinary capabilities has been captured by authorities and seems to threaten the very existence of HMRC. With conflicting beliefs over the best course of action, the four friends must decide where their loyalties lie: with preserving tradition, or doing what is right. Juno Dawson explores gender and the corrupting nature of power in a delightful and provocative story of magic and matriarchy, friendship and feminism. Dealing with all the aspects of contemporary womanhood, as well as being phenomenally powerful witches, Niamh, Helena, Leonie and Elle may have grown apart but they will always be bound by the sisterhood of the coven.

HC 458 - HMRC's Progress in Improving Tax Compliance and Preventing Tax Avoidance

Author: Great Britain. Parliament. House of Commons. Committee of Public Accounts

Publisher: The Stationery Office

Published: 2014

Total Pages: 24

ISBN-13: 0215078764

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HMRC's action against tax avoiders continues to be unacceptably slow. The Liberty scheme, for example, began in 2005 and was closed down in 2009, but it has taken until 2014 to take this case to a tax tribunal. Up to £10 million of the total £400 million tax at stake may not be recoverable because in 30 cases HMRC failed to start inquiries into personal tax returns within the 12 month statutory deadline. HMRC should report on the progress it has achieved by using new powers granted by Parliament and show that it is using its existing powers with sufficient urgency. Recent changes to the UK tax regime have been challenged by international bodies like the OECD and European Commission as constituting 'harmful tax practices'. These changes make it easier for global companies to avoid paying tax in the jurisdictions where they make a profit. HM Treasury and HMRC should provide details of progress in identifying and addressing the ways that international tax structures are exploited, and set out the actual costs and benefits of recent changes to the UK's tax regime. It is amazing that HMRC made a £1.9 billion error when it established its baseline and set targets for its compliance work. This means HMRC has been overstating the extent to which its performance on compliance yield has improved and it inadvertently presented misleading information to Parliament. Astonishingly, this significant error in a key performance measure went undetected by HMRC's own system of governance and internal audit for three years

House of Commons - Committee of Public Accounts: HMRC Tax Collection: Annual Report & Accounts 2012-13 - HC 666

Author: Great Britain: Parliament: House of Commons: Committee of Public Accounts

Publisher: The Stationery Office

Published: 2013-12-19

Total Pages: 78

ISBN-13: 9780215065834

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In pursuing unpaid tax, HMRC has not clearly demonstrated that it is on the side of the majority of taxpayers who pay their taxes in full. Last year the Department collected less tax in real terms than it managed to collect in 2011-12. This was despite the stated ambition to crack down on tax avoidance. The tax gap as defined by HMRC did not shrink, but in 2011-12 grew to £35 billion. Furthermore, this figure does not include all the tax revenue lost. HMRC pursues tax owed by the smaller businesses but seems to lose its nerve when it comes to mounting prosecutions against multinational corporations. It predicted that it would collect £3.12 billion unpaid tax from UK holders of Swiss bank accounts and this figure was built into budget estimates, but in 2013-14 it has so far secured just £440 million. HMRC aims to make the UK more attractive to business but the incentives to international corporations may also enable them to avoid tax. HMRC needs to strike the right balance between support and enforcement. The implementation of the Real Time Information system has been encouraging overall though some small businesses are continuing to struggle. It is of concern that HMRC is planning from April 2014 to fine companies even though some face continuing challenges. The successful implementation of Universal Credit depends on RTI continuing to work properly but the system does not have full disaster recovery arrangements. System failures could have serious consequences for payments to individuals

The Green Book

Author: Great Britain. Treasury

Publisher: Stationery Office

Published: 2003

Total Pages: 114

ISBN-13: 9780115601071

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This new edition incorporates revised guidance from H.M Treasury which is designed to promote efficient policy development and resource allocation across government through the use of a thorough, long-term and analytically robust approach to the appraisal and evaluation of public service projects before significant funds are committed. It is the first edition to have been aided by a consultation process in order to ensure the guidance is clearer and more closely tailored to suit the needs of users.

Integration of Revenue Administration

Author: World Bank

Publisher: World Bank Publications

Published: 2010-09-21

Total Pages: 59

ISBN-13: 0821385429

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In order to minimize the need for taxpayers to respond to multiple revenue agencies, some countries have integrated their revenue administrations, either by merging tax and customs administration, or unifying collection of tax and social contributions. This book examines the experience of 11 countries in doing so. Their experiences indicate that integrating collection entails modernizing the revenue administration and reducing contact between the tax office and taxpayers, thanks to the extensive use of ICT.

Practical Share Valuation

Author: Nigel Eastaway

Publisher: Bloomsbury Publishing

Published: 2019-05-23

Total Pages: 1170

ISBN-13: 1526505096

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Provides a reference point for practitioners, who may need to prepare or review a valuation of shares or intangible assets, and acts as a practical guide to the more straightforward valuations which are required for tax purposes. Practical Share Valuation combines decades of the authors' practical experience in order to provide a reference guide to the valuation of unquoted shares and intangible assets as well as a practical handbook for practitioners preparing more routine valuations for tax purposes. The book highlights the relevant case law relating to valuations and also provides a handy list of additional data sources to aid the valuer in gaining access to the comparator data and latest valuation standards available. Whether you need to prepare a valuation or review work prepared by another practitioner, this book provides a wealth of easily accessible information, hints and tips to help you navigate through the potential minefield of share valuations. The seventh edition includes the following updates: - Full analysis of new legislation proposed on bringing non-resident companies with UK taxable income and gains from the disposal of UK residential property interests within the scope of corporation tax; - Guidance on new penalties in connection with offshore matters and offshore transfers (FA 2016), for inheritance tax for transfers of value on or after 1 April 2017 and for income and CGT from April 2016, in particular a new asset-based penalty for certain offshore disclosure inaccuracies and failures; - Commentary on several well-publicised litigation battles regarding failed tax avoidance schemes, such as HMRC vs Ingenious Media and HMRC vs Rangers Football Club; - Changes to the Companies Act 2006 and new reporting requirements as a result of the transition to FRS 102 and FRS 105 (effective for accounting periods on or after 1 January 2016); - Updated guidance from HMRC Shares and Assets Valuations and International Valuation Standards 2017.

The Draft Finance Bill 2013

Author: Great Britain: Parliament: House of Lords: Select Committee on Economic Affairs

Publisher: The Stationery Office

Published: 2013-03-13

Total Pages: 86

ISBN-13: 9780108550485

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The Draft Finance Bill 2013 (HL 139) evaluates the draft Finance Bill which, following detailed consultations based on the findings of an independent study group, includes proposals for a General Anti-Abuse Rule (GAAR), narrowly targeted at abusive transactions which fail a stringent 'double reasonableness' test. The provisions also include the formation of an Advisory Panel to agree guidance and give its opinion on the application of the double reasonableness test to a given set of tax arrangements. Most agree the narrow focus was appropriate. Some witnesses argued that HM Revenue and Customs (HMRC) should set up a clearance system to reduce uncertainty about where the GAAR would apply. Many witnesses were very concerned at the application of the GAAR to transactions involving inheritance tax planning. The Bill also includes an Annual Residential Property Tax Package (ARPT) which is part of a package of measures to address Stamp Duty Land Tax avoidance by

Helping Government Learn

Author: Great Britain. National Audit Office

Publisher: The Stationery Office

Published: 2009

Total Pages: 66

ISBN-13: 9780102954647

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Much learning in government occurs after large projects, initiatives or crises. However, important learning should also take place routinely on a day-to-day basis, as teams and individuals carry out their work, or as a result of research and evaluations.

H. M. Revenue and Customs Departmental Autumn Performance Report 2009

Author: Great Britain. HM Revenue & Customs

Publisher: The Stationery Office

Published: 2009

Total Pages: 52

ISBN-13: 9780101777421

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HMRC is the UK's tax administration, responsible for administering income tax, corporation tax, VAT, National Insurance contributions, excise dutes, environmental taxes, insurance premium tax, capital gains tax, petroleum revenue tax and stamp duty. It is also responsible for the payment of tax credits, child benefit and child trust fund endowments. Some of the achievements recorded for the first part of 2009-10 include: collection of over £209 billion in revenue; delivery of the biggest change to PAYE system in 20 years with the launch of the new PAYE Service and Work Management System (MPPC); delivery of the largest learning intervention in the UK this year with that new service; delivered 14 full or partial vacations of HMRC locations resulting in savings of £6.8 million; achieving platinum status in the Business in the Community Corporate Responsibility Index and the launching of the Health in Pregnancy Grant