Handling Critical Moments with Grace
Author: Toni Lynn Chinoy
Publisher: Catapult Press Incorporated
Published: 2006-12
Total Pages: 200
ISBN-13: 1929910126
DOWNLOAD EBOOK →"Toni Lynn Chinoy offers a compelling rationale for learning to identify and practice Grace on those every day annoyances which derail appropriate responses. First, by helping the audience to understand that their emotional reactions to specific kinds of situations are clues to larger issues, she creates an argument for attacking those responses as critical to the individual's and the organzation's mission and vision. She then builds an understanding of the componets of graceful responses to those emotional distractions, along with a five step decision making process which is executed with, or without, the knowing control of the individual. Her contention is that the individual and the organization benefits by making that process conscious as opposed to simply reacting." [from http://www.harlanevans.com].
