The Facilitator Excellence Handbook

The Facilitator Excellence Handbook PDF

Author: Fran Rees

Publisher: John Wiley & Sons

Published: 2005-07-08

Total Pages: 422

ISBN-13: 0787979805

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This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook. Written for both new and experienced facilitators, the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills, processes, and knowledge needed to become an effective facilitator. The book addresses a variety of facilitation opportunities, challenges, and problems and also contains A variety of verbal and nonverbal facilitation techniques Step-by-step facilitation processes and tools Information on how to facilitate conflict resolution in groups and how to facilitate difficult situations Instructions for designing and leading group work Examples of how various levels of facilitator competency are called for in different types of groups Techniques for facilitating meetings, teams, virtual teams, and organization-wide projects Discussions on the art of facilitating and what makes a great facilitator

Facilitator Excellence, Handbook

Facilitator Excellence, Handbook PDF

Author: Fran Rees

Publisher: Pfeiffer

Published: 1998-09-04

Total Pages: 0

ISBN-13: 9780787938888

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Today's organizations are using teams to carry out tasks and solve problems. To get the job done, your managers and team leaders need to communicate and cooperate. Facilitation is the skill that saves the day! This workshop shows your employees how to become effective facilitators, and great facilitators promote employee commitment and satisfaction, and augment team performance and problem solving. The Instructor's Guide includes everything you need to conduct a facilitation workshop: simulations, discussion resources, and more. The flexible workshop is organized around practical problems, so participants never lose sight of the job. The Handbook reinforces key workshop concepts, details key facilitation methods, offers step-by-step instructions for facilitating meetings, and much more. Numerous checklists and forms enable quick implementation. Remember, the Handbook is an essential tool even for professionals who haven't participated in a Facilitator Excellence workshop. This stand-alone facilitation reference is a gold mine of tips and tools. The Profile assesses facilitators' abilities and suggests areas for improvement. Incorporated into the Facilitator Excellence workshop, this quick assessment is also an effective follow-up tool that ensures ongoing facilitator development.This package helps professionals to: * Lead meetings effectively * Organize team activities * Obtain project support * Find solutions to problems * Establish harmony among coworkers * Deal with customers and clients * Set goals and make decisions * Earn support for initiatives . . . and much more! You'll need one copy of the Instructor's Guide for the trainer, skilled facilitator, or manager who will conduct the workshop. Each participant will need one copy of the Handbook and the Profile.

Facilitator Excellence, Instructor's Guide

Facilitator Excellence, Instructor's Guide PDF

Author: Fran Rees

Publisher: Pfeiffer

Published: 1998-08-07

Total Pages: 0

ISBN-13: 9780787938871

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Today's organizations are using teams to carry out tasks and solve problems. To get the job done, your managers and team leaders need to communicate and cooperate. Facilitation is the skill that saves the day! This workshop shows your employees how to become effective facilitators, and great facilitators promote employee commitment and satisfaction, and augment team performance and problem solving. The Instructor's Guide includes everything you need to conduct a facilitation workshop: simulations, discussion resources, and more. The flexible workshop is organized around practical problems, so participants never lose sight of the job. The Handbook reinforces key workshop concepts, details key facilitation methods, offers step-by-step instructions for facilitating meetings, and much more. Numerous checklists and forms enable quick implementation. Remember, the Handbook is an essential tool even for professionals who haven't participated in a Facilitator Excellence workshop. This stand-alone facilitation reference is a gold mine of tips and tools. The Profile assesses facilitators' abilities and suggests areas for improvement. Incorporated into the Facilitator Excellence workshop, this quick assessment is also an effective follow-up tool that ensures ongoing facilitator development.This package helps professionals to: * Lead meetings effectively * Organize team activities * Obtain project support * Find solutions to problems * Establish harmony among coworkers * Deal with customers and clients * Set goals and make decisions * Earn support for initiatives . . . and much more! You'll need one copy of the Instructor's Guide for the trainer, skilled facilitator, or manager who will conduct the workshop. Each participant will need one copy of the Handbook and the Profile.

Facilitator Excellence, Skills Profile

Facilitator Excellence, Skills Profile PDF

Author: Fran Rees

Publisher: Pfeiffer

Published: 1998-08-07

Total Pages: 0

ISBN-13: 9780787938895

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Today's organizations are using teams to carry out tasks and solve problems. To get the job done, your managers and team leaders need to communicate and cooperate. Facilitation is the skill that saves the day! This workshop shows your employees how to become effective facilitators, and great facilitators promote employee commitment and satisfaction, and augment team performance and problem solving. The Instructor's Guide includes everything you need to conduct a facilitation workshop: simulations, discussion resources, and more. The flexible workshop is organized around practical problems, so participants never lose sight of the job. The Handbook reinforces key workshop concepts, details key facilitation methods, offers step-by-step instructions for facilitating meetings, and much more. Numerous checklists and forms enable quick implementation. Remember, the Handbook is an essential tool even for professionals who haven't participated in a Facilitator Excellence workshop. This stand-alone facilitation reference is a gold mine of tips and tools. The Profile assesses facilitators' abilities and suggests areas for improvement. Incorporated into the Facilitator Excellence workshop, this quick assessment is also an effective follow-up tool that ensures ongoing facilitator development.This package helps professionals to: * Lead meetings effectively * Organize team activities * Obtain project support * Find solutions to problems * Establish harmony among coworkers * Deal with customers and clients * Set goals and make decisions * Earn support for initiatives . . . and much more! You'll need one copy of the Instructor's Guide for the trainer, skilled facilitator, or manager who will conduct the workshop. Each participant will need one copy of the Handbook and the Profile.

Unleashing Excellence

Unleashing Excellence PDF

Author: Dennis Snow

Publisher: John Wiley & Sons

Published: 2009-11-16

Total Pages: 261

ISBN-13: 0470503807

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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

The Facilitator's Fieldbook

The Facilitator's Fieldbook PDF

Author: Thomas Justice

Publisher: AMACOM Div American Mgmt Assn

Published: 2012

Total Pages: 482

ISBN-13: 0814420087

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Loaded with procedures, checklists, guidelines, samples, and templates, The Facilitator's Fieldbook covers all the key areas of successful team management, including establishing ground rules, planning meetings and agendas, brainstorming, resolving conflict, making decisions, and helping groups optimize their time. The completely revised third edition of this longtime go-to resource for novice and experienced facilitators provides new team-building exercises as well as updated information on virtual meetings, mediation, strategic planning, and much more. You'll also gain tips on maintaining the tone and flow of meetings, and will learn to determine when to delegate projects to individuals rather than assembling a group. Collaborative projects have become an increasingly prevalent feature of modern business strategies and workplace dynamics. But intentional, strategic facilitation is essential to making sure these groups and teams are effective. The Facilitator's Fieldbook provides readers the comprehensive tools and knowledge they need to help their teams--and, ultimately, their organizations--succeed.

Enterprise Excellence Handbook: A Step-by-Step Guide to Success

Enterprise Excellence Handbook: A Step-by-Step Guide to Success PDF

Author: Rod Baxter

Publisher: Lulu.com

Published: 2016-08-26

Total Pages: 438

ISBN-13: 1329653076

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The second edition of Enterprise Excellence Handbook is a step-by-step guide to success designed for leaders and practitioners. It is organized in five major sections describing strategy, culture, project management, problem solving, and workshop facilitation. It is a must-have resource that will guide you in creating immediate and sustainable value for your organization. This Handbook includes: Strategy Driven for Success to define, deploy, and achieve strategic objectives; Cultural Engagement for Success to create an engaged and high-performing culture; Project Management for Success to complete projects within budget and on time; Problem Solving for Success to eliminate the root cause and implement a sustainable solution; Workshop Facilitation for Success to efficiently and effectively facilitate fast-paced events - problem-solving workshops and other types of workshops. With the purchase of this handbook, the reader has access to a downloadable file containing all templates referenced in the book.

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