Exam Room Communication for Veterinarians
Author: Jon Klingborg
Publisher: American Animal Hosp Assoc
Published: 2011
Total Pages: 210
ISBN-13: 1583261699
DOWNLOAD EBOOK →Author: Jon Klingborg
Publisher: American Animal Hosp Assoc
Published: 2011
Total Pages: 210
ISBN-13: 1583261699
DOWNLOAD EBOOK →Author:
Publisher:
Published: 2014-04-01
Total Pages: 140
ISBN-13: 9780988183407
DOWNLOAD EBOOK →Phone conversations are the first step in the client experience. From welcoming greetings to on-hold etiquette, learn best practices for managing phone calls. Discover ways to convert more phone shoppers into new clients to grow your practice. In the exam room, learn how to educate pet owners about preventive care and explain finances with confidence. Get tips on handling difficult clients with grace and professionalism. When your team becomes expert communicators, clients will eagerly accept your recommendations and patients will get the care they need. Packed with scripts, this book will teach you the right words and phrases to have effective conversations with clients.
Author: Lifelearn (Association)
Publisher: Guelph, Ont. : Lifelearn
Published: 2004
Total Pages:
ISBN-13: 9781896985527
DOWNLOAD EBOOK →Challenges veterinary technicians to re-think their exam room routine and transform it to a client-centered approach. Teaches them to recognize and adapt to different client communication styles and teaches effective communication techniques that will help clients understand and commit to recommendations. Provides tools for setting smart goals to improve exam room communication.
Author: Jane R. Shaw
Publisher: John Wiley & Sons
Published: 2024-04-30
Total Pages: 262
ISBN-13: 1119382718
DOWNLOAD EBOOK →Developing Communication Skills for Veterinary Practice Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication. Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book: Defines each communication skill, demonstrates techniques, and provides examples Emphasizes the importance of communicating effectively with clients and colleagues Provides a process and structure for coaching communication with colleagues Discusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails Outlines best practices for effectively communicating using technology Developing Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.
Author: Carol Gray
Publisher: John Wiley & Sons
Published: 2013-05-23
Total Pages: 229
ISBN-13: 111869970X
DOWNLOAD EBOOK →This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business. The book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communication with clients and colleagues; and coping with end-of-life and other difficult situations. It combines the most up-to-date research with a wealth of practical information, such as: Real-life case studies to help you apply your learning to real scenarios Simple step-by-step guidelines showing you how to deal with specific situations Examples of written resources you can use in practice This valuable textbook has been written and edited by a carefully chosen group of specialists, comprising veterinary communication lecturers, veterinary practitioners, training managers and counsellors.
Author: Christopher A. Adin
Publisher: Elsevier Health Sciences
Published: 2021-08-05
Total Pages: 153
ISBN-13: 0323897479
DOWNLOAD EBOOK →This issue of Veterinary Clinics: Small Animal Practice, guest edited by Drs. Christopher A. Adin and Kelly D. Farnsworth, will cover Effective Communication in Veterinary Medicine. This is one of six issues each year. This issue will provide insights on the most critical and contemporary issues facing veterinary practitioners—from compassion fatigue to the use of social media. The material can be applied by veterinarians both inside and outside the workplace. Articles in this issue include, but are not limited to: Generational Difference in the Team, Intercultural Communication with Clients, Valuing Diversity in the Team, Compassion Fatigue, Suicide Warning Signs and What to Do, Performance Evaluation for Underperforming Employees, Leading and Influencing Culture Change, Veterinary Clinical Ethics and Patient Care Dilemmas, The Mentor-Mentee Relationship, and Communicating Patient Quality and Safety in Your Hospital.
Author: Ryane E. Englar
Publisher: 5m Books Ltd
Published: 2020-07-12
Total Pages: 472
ISBN-13: 1789181232
DOWNLOAD EBOOK →Good communication skills provide better clinical outcomes and help avoid minor as well as major mistakes. Approximately 60-80% of negligence claims against vets are related to poor communication, with new graduates especially vulnerable. Communication skills are a growing part of the curriculum in veterinary schools, recognising how fundamental clear communication is to good practice. A Guide to Oral Communication in Veterinary Medicine covers why communication skills are important, the structure of typical communications and suggested approaches, veterinary specific communication pathways and sample scripts between vet and client. Scenarios covered include everyday communication, dealing with challenging situations, different species, different settings, and communication within the veterinary team. The aim is to instil confidence and competence, build professionalism and avoid problems. Most current teaching is based on a toolbox approach developed from the human medicine model. However, there is no set standard for teaching methodology which is why this is primarily a book for students but also includes a section for educators to provide guidance in this nascent subject. 5m Books
Author: Lisa Powell
Publisher: John Wiley & Sons
Published: 2011-06-15
Total Pages: 249
ISBN-13: 1444347683
DOWNLOAD EBOOK →Small Animal Emergency and Critical Care: Case Studies in Client Communication, Morbidity and Mortality provides a unique opportunity to learn from real-life case examples. Presented as a collection of short case studies, the book examines a wide range of situations likely to arise in emergency practice. The approach is modeled on the Morbidity and Mortality Conferences which were first established as a training and educational tool for medical doctors. They have now been successfully adopted in veterinary medicine as a forum for case review and learning opportunities, encouraging thorough review from different perspectives. Each chapter presents a real case, and highlights the pitfalls that both novice and experienced veterinarians can encounter. A key theme of the book is on communication issues. Owner perspectives are discussed, as well as how communications between clinicians and owners can be optimized to allow veterinarians to better meet owner expectations. The cases were provided by a variety of experienced veterinarians, primarily specialists in veterinary emergency and critical care, as well as other specialties, general practice, universities, and private institutions. This highly readable book is suitable either to absorb from cover to cover, or for reference to a specific case or situation. It highlights a number of common clinical problems and communication issues that either did or may lead to difficulties in case management, helping you to avoid these situations.
Author: Carolyn C. Shadle
Publisher: American Animal Hosp Assoc
Published: 2010
Total Pages: 226
ISBN-13: 1583261680
DOWNLOAD EBOOK →Author: Karen R. Fine
Publisher: CRC Press
Published: 2021-10-25
Total Pages: 194
ISBN-13: 100046427X
DOWNLOAD EBOOK →This is the first guide to Veterinary Narrative Medicine, a cutting-edge approach in human medicine with multiple applications in veterinary medicine. The text combines the latest research with numerous real-world examples and practical techniques to improve client communication, patient care, and veterinary well-being. Narrative Medicine maintains that a patient should be viewed as an individual rather than an example of a disease process, and that this can be accomplished by using narrative. This book explores methods and theories from leaders in the human Narrative Medicine field while addressing topics unique to veterinary medicine. Readers will gain tools to help navigate difficult conversations and situations in clinical practice, including those involving the end of life. Narrative Medicine in Veterinary Practice also addresses the important issue of veterinary wellness. The ability to view the veterinarian's own stories and those of clients and patients as narratives may help practitioners maintain both emotional and work-place boundaries as well as decrease burnout and compassion fatigue. The book describes basic techniques to promote self-reflection and mindfulness, skills often overlooked in the veterinary profession which can improve resilience and increase the enjoyment of veterinary practice. This is important reading for veterinary practitioners, students, veterinary nurses, technicians, social workers, and all veterinary clinic staff.