Essentials of Quality with Cases and Experiential Exercises

Essentials of Quality with Cases and Experiential Exercises PDF

Author: Victor E. Sower

Publisher: John Wiley & Sons

Published: 2010-02-22

Total Pages: 418

ISBN-13: 0470509597

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Thoroughly tested and used by students and proven to help students taking the American Society for Quality’s Certified Quality Improvement Associate exam, Essentials of Quality is highly accessible, experiential, and unique in its coverage of current quality management topics, from creative and innovative improvements and approaches to today’s economic environment to ways of developing metrics for measuring and evaluating programs. With non-academic, reader-friendly writing, the text features many chapter exercise and cases that provide students with hands-on experience.

Better Business Decisions Using Cost Modeling

Better Business Decisions Using Cost Modeling PDF

Author: Victor E. Sower

Publisher: Business Expert Press

Published: 2011-09-23

Total Pages: 162

ISBN-13: 1606492675

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: Information is power in supply chain operations, negotiations, continuous improvement programs, and process improvement, and indeed in all aspects of managing an operation. Accurate and timely information can result in better decisions that translate into improvement of bottom line results. The development and effective use of cost modeling as a method to understand the cost of products, services, and processes can help drive improvements in the quality and timeliness of decision making. In the supply chain community an understanding of the actual cost structures of products and services, whether with new or non-partner suppliers, can facilitate fact-based discussions which are more likely to result in agreements that are competitively priced and with fair margins. Further, accurate cost models which are cooperatively developed between supply chain partners can form the basis for joint efforts to reduce non-value-added costs and provide additional focus towards operational improvement. While many organizations feel confident they have an understanding of the cost structure for products and services produced internally, cost modeling often uncovers areas where significant cost improvement can be obtained. Cost of quality is a particular type of internal cost model that analyzes the true costs associated with the production of less than perfect products and services. The development of a cost of quality model can provide insight into how products or services of higher quality can be produced at lower cost. This book provides the business student or professional a concise guide to the creation and effective use of both internal and external cost models. Development of internal cost models is discussed with illustrations showing how they can be deployed to assist in new product development, pricing decisions, make-or-buy decisions and the identification of opportunities for internal process improvement projects. The creation and use of external cost models are discussed providing insight into how their use can drive collaborative improvement efforts among supply chain partners, better prepare for price negotiations, and keep negotiations focused on facts rather than emotions--all while allowing for future discussions with preferred suppliers to focus on more strategic and operational improvement initiatives, and less on pricing. A number of detailed cost model examples are provided to educate on both how cost models are constructed, and to demonstrate how they have been effectively deployed

Insightful Quality, Second Edition

Insightful Quality, Second Edition PDF

Author: Victor Sower

Publisher: Business Expert Press

Published: 2018-04-20

Total Pages: 150

ISBN-13: 1948580551

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In order to survive and attain market leadership, organizations must engage in longer-term strategic quality activities to address radical, paradigm-shifting improvements that affect the organization and its competitive position. This requires a different way of thinking and acting by leaders and managers that is known as insightful thinking. This book can show you how to achieve this kind of success. It is about how to think insightfully about quality and to increase the creativity, innovation, and agility of an organization and its employees. Quality must be addressed in strategic as well as operational terms in order for organizations to compete effectively over the long term. Strategic quality management requires insightful leadership.The second edition updates the case discussions about real organizations that illustrate the main points of the book. It challenges leaders and managers to adopt a new way of thinking and presents thought-provoking ideas about how organizations can begin the process of charting their own paths to insight and lasting success.

Statistical Process Control for Managers, Second Edition

Statistical Process Control for Managers, Second Edition PDF

Author: Victor E. Sower

Publisher: Business Expert Press

Published: 2017-09-21

Total Pages: 153

ISBN-13: 1947098799

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If you have been frustrated by very technical statistical process control (SPC) training materials, then this is the book for you. This book focuses on how SPC works and why managers should consider using it in their operations. It provides you with a conceptual understanding of SPC so that appropriate decisions can be made about the benefits of incorporating SPC into the process management and quality improvement processes. Today there is little need to make the necessary calculations by hand, so the author utilizes Minitab and NWA Quality Analyst—two of the most popular statistical analysis software packages on the market. Links are provided to the home pages of these software packages where trial versions may be downloaded for evaluation and trial use. The book also addresses the question of why SPC should be considered for use, the process of implementing SPC, how to incorporate SPC into problem identification, problem solving, and the management and improvement of processes, products, and services.

Better Business Decisions Using Cost Modeling, Second Edition

Better Business Decisions Using Cost Modeling, Second Edition PDF

Author: Victor E. Sower

Publisher: Business Expert Press

Published: 2015-02-17

Total Pages: 154

ISBN-13: 1631570684

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“In this second edition, Vic and Chris have done an excellent job of citing the importance of accurate problem identi cation and the need for validated data input for the decision making process—a must read book for those managers responsible for making operational decisions.” - Richard Bozeman, Jr., Author and Inventor, Retired Chief of the Propulsion and Power Division Test Facilities, NASA “I TRULY enjoyed the book and found it very informative. I am not an easy sell when it comes to the quantitative approach however I WAS SOLD! I will never approach future negotiations and future data analysis the same after reading this book. GOOD JOB!”—Peter Birkholz, Managing Partner of the Sam Houston Group LP, Management Consultant—Birkholz Management Co., LLC -- Information is power in supply chain operations, negotiations, continuous improvement programs, process improvement, and indeed in all aspects of managing an operation. Accurate and timely information can result in better decisions that translate into the improvement of bottom-line results. This book provides the business professional a concise guide to the creation and effective use of both internal and external cost models. Development of internal cost models is discussed with illustrations showing how they can be deployed to assist in new product development, pricing decisions, make-or-buy decisions, and the identi cation of opportunities for internal process improvement projects.

Essentials of Leadership in Public Health

Essentials of Leadership in Public Health PDF

Author: Rowitz

Publisher: Jones & Bartlett Learning

Published: 2017-03-03

Total Pages: 225

ISBN-13: 1284111482

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Essentials of Leadership in Public Health reflects the complexities of leadership in Public Health as well as the overall needs of effective leadership in a constantly changing social environment. In addition, the book examines the impact of health reform, with an expanding definition of public health and understanding of how our leaders will be affected by these new changes. Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition.

Essentials of Organizational Behavior

Essentials of Organizational Behavior PDF

Author: Terri A. Scandura

Publisher: SAGE Publications

Published: 2017-12-13

Total Pages: 547

ISBN-13: 1506388477

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Concise, practical, and based on the best available research, Essentials of Organizational Behavior: An Evidence-Based Approach, Second Edition equips students with the necessary skills to become effective leaders and managers. Author Terri A. Scandura uses an evidence-based approach to introduce students to new models proven to enhance the well-being, motivation, and productivity of people in the work place. Experiential exercises, self-assessments, and a variety of real-world cases and examples provide students with ample opportunity to apply OB concepts and hone their critical thinking abilities. New to this Edition A new Emotions and Moods chapter delves into important topics like emotional intelligence, emotional contagion, and affective neuroscience. A new Power and Politics chapter unpacks the most effective influence strategies and helps students develop their political skills. A stremlined table of contents now combines perception and decision making in a single chapter and change and stress in a single chapter. New case studies, including some from SAGE Business Cases for the Interactive eBook, on topics such as virtual teams, equal pay and the gender wage gap, and the use of apps at work introduce timely and relevant discussions to help foster student engagement. The new edition has been rigorously updated with the latest research throughout and includes expanded coverage of Machiavellian leadership, ethical decision making, and organizational design through change. New Best Practices and Research in Action boxes as well as new Toolkit Activities and Self-Assessments have been added to make the text even more hands-on and practical.

Essentials of Healthcare Management

Essentials of Healthcare Management PDF

Author: Leigh Cellucci

Publisher: Gateway to Healthcare Manageme

Published: 2019

Total Pages: 0

ISBN-13: 9781640550308

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Revision of: Essential techniques for healthcare managers / Leigh W. Cellucci and Carla Wiggins. 2010.

Total Quality Management

Total Quality Management PDF

Author: Ashok Rao

Publisher: John Wiley & Sons

Published: 1996-02-16

Total Pages: 664

ISBN-13:

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The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.