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Client Psychology for Lawyers

Author: Jens P. Nasstrom

Publisher:

Published: 2014-04-01

Total Pages: 36

ISBN-13: 9789187349102

The foundation of any strong law practice is the ability of the attorney to create effective relationships with clients. Yet deal- ing with clients effectively requires more than performing du- ties competently and keeping clients properly informed. Each client is different and each has his or her own needs, desires and predispositions. Compounding client differences are the often emotionally-charged situations that bring the client to the attorney in the first place. To more effectively manage the attorney-client relationship, attorneys need to understand the psychological background of their clients and adapt their inter- actions to suit each client's psychological needs. The result will be higher productivity during your clients' bill- able hours. You'll have the tools you need to avoid backlash from the emotionally unsatisfied whose negative opinions could tarnish the reputation of your practice. When client in- teractions are more fluid, burnout is much less likely. Plus, your client roster can grow! Learn best practices for managing difficult clients, including the angry client, the legal dogmatist, the psychopath, and many other "difficult" client types. Get practical strategies for strengthening and enhancing communication with clients who do not easily accept, or un- derstand, information. Learn the best approaches for working with clients who are under strong pressure, suffer from trauma etc.

The Art of Practicing Law: Talking to Clients, Colleagues and Others

Author: James M. Kramon

Publisher: Lulu.com

Published: 2019-08-07

Total Pages: 195

ISBN-13: 1684706904

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Often the most profound, and emotionally memorable, moments in the practice of law occur in behind-the-scenes "backstories." These backstories reveal sometimes-wrenching private meetings with clients or their families, encounters with others, such as Governor George Wallace, perhaps the most notorious racist of the twentieth century, in his hospital room after he was shot and paralyzed, reflections on the nature of truth, and a heartfelt homage to the equalizing force of the American jury system. Kramon's book contains an overarching theme: we advance the rule of law even in the routine practice of our profession, and, in so doing, we acquire wisdom, often from the most unlikely sources. Certain to inform, instruct and entertain lawyers and laymen alike -Stephen H. Sachs, Former Attorney General of Maryland and United States Attorney

Difficult Clients--dedicated Attorneys

Author: Lyn Cobin Gullette

Publisher: Bradford Publishing Company

Published: 2005

Total Pages: 332

ISBN-13: 1932779280

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Client Management for Lawyers

Author: Alexander Y. Benikov

Publisher: CreateSpace

Published: 2014-03-23

Total Pages: 222

ISBN-13: 9781494992347

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Client Management may be the single hardest part of being a lawyer. Talk to any attorney and they will tell you this is true. Law schools do not spend enough time teaching students how to manage clients. The difference between having a happy legal career and a miserable one can come down to how a lawyer deals with their clients. I believe that any lawyer or law student who reads Client Management For Lawyers will find it useful and beneficial. "Alex Benikov has penned a critical work--the importance of client management cannot be understated for the modern legal practitioner."-Criminal defense lawyer John McBee"I am very fortunate to have met Alex Benikov as a professor at Arizona Summit Law School, and to have the chance to read his latest book on client management. Unlike Professor Benikov's law school experience our school did offer a “Client Management course”. However, this course was more based on setting up a law office, and a partnership than the more practical areas that attorneys will overlook until trouble happens. Alex Benikov's newest book “Client Management for Lawyers” is a book I would recommend for anyone in the legal community, this book shares information on a level that anyone would be able to comprehend and follow. The best part of reading “Client Management for Lawyers” is the fact I have personally witnessed Alex Benikov live by these words, and how well he interacts with clients. I highly recommend this book for any attorney who will deal with clients in the practice of law." - Civil and criminal defense lawyer Frank Schreiber "I wholeheartedly recommend this book to law students. Law school does not prepare you for how "challenging" many clients can be. Lawyers need to know how to handle difficult issues involving client management. Mr. Benikov's book will help readers start thinking about how they would deal with such clients." -Civil and criminal lawyer Karen Richman"As a practicing attorney, I have learned that there are few areas more difficult to master than client management. Clients are often intimidated when meeting with an attorney. Mr. Benikov's book lays out very effective methods of interacting with clients. Whether its tips for making clients feel more at ease or methods of taking control of certain situations, there are great approaches in the book. I would recommend the book to all law students who are serious about becoming good attorneys." -Civil lawyer Geoff Malicoat"This book should have been written a long time ago. Law schools do not spend enough time teaching students how to deal with clients. This books shows practical, down to earth approaches that every attorney can use. There is no way to make client management easy but this book will point attorneys in the right direction."-Civil lawyer H.L. Haines

Client Science

Author: Marjorie Corman Aaron

Publisher:

Published: 2012

Total Pages: 270

ISBN-13: 9780199970841

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Lawyers know that client counseling can be the most challenging part of legal practice. Clients question and often resist the complexities and uncertainties inherent in law and legal process. Honest advice from the lawyer can make a client doubt his or her allegiance and zeal. Client backlash may be directed at the lawyer who communicates bad news. Thus, the lawyer may feel torn between the obligation to clearly inform a client about weaknesses in legal positions and fear of damaging the client relationship. Too often, the lawyer struggles to counsel a particularly difficult client, but to no avail. Client Science is written to provide insight and advice to lawyers on how to more effectively communicate with their clients with regard to legal realities and difficult decisions. It will help lawyers with the always-difficult task of delivering "bad news," which will result in better-informed and thus more satisfied clients. The book explains applicable social science research and insights and translates them into plain language relevant to legal practice and client counseling. Marjorie Corman Aaron offers specific suggestions related to a lawyer's ordering, timing, phrasing, and type of explanation, as well as style adjustments for the lawyer's voice, gesture, and body position, all to impact client counseling and to improve the lawyer-client relationship.

Addressing a Client's Litigation Issues

Author: Aspatore Books

Publisher:

Published: 2008

Total Pages: 181

ISBN-13: 9780314989864

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Addressing a Clients Litigation Issues is an authoritative, insiders perspective on best practices for counseling clients during litigation. Featuring partners and shareholders from some of the nations leading law firms, these experts guide the reader through the intricacies of the litigation process, with a focus on moving the client through each stage in a way that ensures expectations are met. These top lawyers reveal their advice on how to provide business-oriented service to clients, including strategies for minimizing costs in staffing, discovery, and attorney-client communications. From cost/benefit analysis and key settlement considerations to alternative dispute resolution and risk assessment, these authors explain important factors in discussing strategic options with the client to resolve the case in a way that best aligns with the clients objectives. Additionally, these leaders reveal their strategies to clients for facilitating the litigation process, outline techniques for maintaining a positive attorney-client relationship, and discuss the challenges associated with e-discovery in contemporary litigation. The different niches represented and the breadth of perspectives presented enable readers to get inside some of the great legal minds of today, as these experienced lawyers offer up their thoughts around the keys to success within this ever-evolving field.

Lawyers, Truth, and Honesty in Representing Clients

Author: Peter J. Henning

Publisher:

Published: 2007

Total Pages: 0

ISBN-13:

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To say that the rules governing lawyers do - or should - reflect a commitment to truth is a worthy goal, but it misapprehends how the professional standards should be applied. Many accuse lawyers of being liars with little devotion to the truth, while the law imposes on them a fiduciary obligation to put their clients' interests ahead of their own. References to "truth" tend to obfuscate rather then clarify the role of the lawyer. The core of the lawyer-client relationship is trust, protected by the attorney-client privilege that prevents an attorney from being compelled - with limited exceptions - to reveal what a client communicated in the course of the representation. That privilege, of course, frustrates the search for the truth because the lawyer ordinarily may not reveal what has been learned during the representation of the client, even after the client's death. Dedication to the truth cannot be the lawyer's paramount goal when every attorney is equally compelled to keep the truth hidden, at least if it is in the client's interest and there is no basis to avoid the protection afforded client communications. Finding the truth is the object of the judicial system, but it is not the governing principle for the lawyer. Instead, the focus for the lawyer should be honesty in dealing with clients, opponents, and the system. The principle of honesty governs the attorney in all forms of representation, not just when he is acting on behalf of a client in the course of an adjudication. While truth and honesty are certainly related, they are not identical. In this article, I use honesty to cover assertions - both verbal and non-verbal - by the attorney on behalf of a client, such as expressions of fact, legal argument, or a negotiating position. While truth is focused more on determining the existence of an historical fact, honesty focuses on the accuracy and authenticity of the lawyer's current assertions on behalf of the client. An attorney's honesty will assist a tribunal in ascertaining the truth, yet that is not the core function of the lawyer acting on behalf of a client. Whenever a lawyer communicates, whether it is to the court, to an opposing party or attorney, or even to a client, that communication must be honest. I do not offer honesty as a heretofore unrevealed agenda in the professional responsibility rules or as a curative measure for resolving every conflict among duties a lawyer can face in practice. Instead, the idea that lawyers must be honest when they offer information or take a position can provide a guide to understanding how to resolve some of the difficult issues in practicing law. Lawyers do not operate in a vacuum, and the professional responsibility rules and other guidelines that regulate attorneys provide only limited assistance in resolving difficult issues. The principle of honesty, rather than truth, can provide a further means, in addition to the lawyer's own ethical judgment, to accommodate the dual roles of the attorney as an advocate for a client and an officer of the court.

The Client-Centered Law Firm

Author: Jack Newton

Publisher: Blue Check Publishing

Published: 2020-01-28

Total Pages: 314

ISBN-13: 9781989603321

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The legal industry has long been risk averse, but when it comes to adapting to the experience-driven world created by companies like Netflix, Uber, and Airbnb, adherence to the old status quo could be the death knell for today's law firms. In The Client-Centered Law Firm, Clio cofounder Jack Newton offers a clear-eyed and timely look at how providing a client-centered experience and running an efficient, profitable law firm aren't opposing ideas. With this approach, they drive each other. Covering the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution as well as practical strategies for implementation, The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered experiences, improving internal processes, and raising the bottom line.

Building Enduring Client Loyalty

Author: SALTONSTALL DUNCAN

Publisher:

Published: 2021-03-31

Total Pages:

ISBN-13: 9781787424708

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Client loyalty is increasingly difficult to earn and sustain. Furthermore, heightened focus by clients on efficient, cost effective and innovative service delivery - while trying to do more in-house and through automation - makes it more difficult for law firms to remain a dominant firm of choice. Added to this, firms are seeing growing numbers of RFPs and increased competition from law companies, technology providers and clients themselves.Written by management consultant veteran of 35 years, Susan Saltonstall Duncan of RainMaking Oasis, this Special Report addresses the key components of building superior client relationships that result in greater loyalty and long-term success. Featuring case studies and insights from leading companies and business professionals responsible for law firm selection and oversight, it covers legal operations, innovation and client development, and includes a wealth of practical suggestions.The report contains five core sections:*The loyal client framework, which looks at customer experience and clients as loyalists;*A roadmap, getting started and staying on the right foot with clients, which deals with trustworthiness, client feedback and dealing with difficult clients;*Developing loyal client relationships, in-person and remotely, covering remote relationship development, key client teams/account management and succession planning;*Earning loyalty through value, innovation and collaboration, including aligning value, convergence, cross-selling and diversity; and*An appendix with tips and multiple checklists.This title will prove useful to lawyers, law firm leaders, client relationship partners and managers, and all business professionals that support firms in delivering superior service to clients. Moreover, it will assist lawyers to stay relevant and valuable through deeper understanding of a client's needs, enabling them to become a trusted business partner, build and oversee collaborative teams and implement innovative delivery models and tools.

Going For It

Author: Matthew Driggs

Publisher: Independently Published

Published: 2019-03-06

Total Pages: 158

ISBN-13: 9781798766569

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Regardless of whether you are fresh out of law school or have worked for a law firm your entire career, launching your very own practice can be a difficult, nerve-wracking endeavor. A Step-by-Step Guide to Building a Successful Law Practice From the Ground Up has all the answers you've been looking for in the quest to launch your own law firm.Step by step, you'll learn how to do the following: * Choose an area of law to pursue* Attract a quality pool of potential clients* Build effective legal systems* Understand the ins and outs of digital marketing* Efficiently manage your firm's finances* Purchase the right software, equipment and furnishings* And so very much more!Matthew Driggs began his law firm with the clear goal of building a dedicated community of empathy, understanding, and philanthropy centered around the idea that the needs of the clientele are paramount above all else. His ambitions resulted in the founding of the successful Advocates law firm.Over 25 years ago in Salt Lake City, Matthew began in firm of Driggs, Bills & Day P.C., also know as The Advocates. Today, the firm has over two dozen experienced attorneys spread across 5 different states who have, in the intervening years, helped compensate their clients to the tune of $300,000,000 million dollars and counting.When Matthew isn't representing personal injury clients, he spends his time with his wife and five wonderful children. Matthew's bucket list is packed full of adventure, with a goal of traveling to every continent, including Antarctica, and seeing every Wonder of the World