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Author: Alastair Inglis
Publisher: Routledge
Published: 2003-12-08
Total Pages: 347
ISBN-13: 1135727597
DOWNLOAD EBOOK →This text investigates courseware delivery where resources are based on the World Wibe Web and are computer-managed. It follows a structured approach and provides practical support on general principles, best practice, skills needed and decisions to be made.
Author: William D. Eggers
Publisher: RosettaBooks
Published: 2016-06-07
Total Pages: 267
ISBN-13: 079534757X
DOWNLOAD EBOOK →The government reform expert and acclaimed author of The Solution Revolution presents a roadmap for navigating the digital government era. In October 2013, HealthCare.gov went live—and promptly crashed. Poor website design was getting in the way of government operations, and the need for digital excellence in public institutions was suddenly crystal clear. Hundreds of the tech industry’s best and brightest dedicated themselves to redesigning the government’s industrial-era frameworks as fully digital systems. But to take Washington into the 21st century, we have to start by imagining a new kind of government. Imagine prison systems that use digital technology to return nonviolent offenders promptly and securely into society. Imagine a veteran’s health care system built around delivering a personalized customer experience for every Vet. We now have the digital tools—such as cloud computing, mobile devices, and analytics—to stage a real transformation. Delivering on Digital provides the handbook to make it happen. A leading authority on government reform, William D. Eggers knows how we can use tech-savvy teams, strong leadership, and innovative practices to reduce the risks and truly achieve a digitally transformed government.
Author: Carl Orsbourn
Publisher:
Published: 2021-10-12
Total Pages: 264
ISBN-13: 9781645439486
DOWNLOAD EBOOK →The omnichannel disruption that upended retail has finally come to the restaurant industry. Restaurateurs must shift how they think, behave, and invest to survive and thrive. Today's consumers are well-conditioned in their expectations: they want the same tech-savvy, on-demand, and frictionless interactions with restaurants that they get in every other vertical. If you think your 1,000-unit restaurant chain is too big to fail, remember that 1,000-unit Sears closed nearly all of its stores after it filed for bankruptcy in February 2019. If you think your local family independent restaurant is too beloved to fail, remember the Amazon effect changed the face of main street and traditional retailing. Delivering the Digital Restaurant explores the massive disruption facing American restaurants through first-hand accounts of food industry veterans and start-up entrepreneurs innovating the future of food. Combining sociological observations, rich industry data, and insider knowledge, Delivering paints a picture of how food is evolving and how you as a leader, owner, or operator can successfully innovate and meet the new consumer demands to capitalize on the opportunities ahead. Those who understand this digital disruption will be better positioned to embrace the innovation that consumers are demanding. Those who resist will surely be left behind.
Author: Hannah Wilson
Publisher: Jessica Kingsley Publishers
Published: 2022-02-21
Total Pages: 290
ISBN-13: 1787757366
DOWNLOAD EBOOK →This guide shares best practice for delivering mental health support and treatment digitally. Part One considers aspects relevant to all digital mental health interventions, such as therapeutic alliance, risk, safeguarding, working with complexity, and what people are looking for from digital support. Part Two focuses on specific therapies and models, including CBT, ACT, DBT, CFT, CAT and EMDR, and how they can be adapted for digital delivery. Whatever technology is available to you, this book will support you in taking your practice onto whichever digital platforms both you, and your clients feel comfortable with. With top tips from a wide range of practitioners, this book opens a conversation about the benefits, challenges and best practice for delivering mental health therapies using digital platforms.
Author: Andrew Greenway
Publisher: London Publishing Partnership
Published: 2018-04-24
Total Pages: 227
ISBN-13: 1907994793
DOWNLOAD EBOOK →This book is a guide to building a digital institution. It explains how a growing band of reformers in businesses and governments around the world have helped their organisations pivot to a new way of working, and what lessons others can learn from their experience.
Author: Jeff Sussna
Publisher: "O'Reilly Media, Inc."
Published: 2015-06-03
Total Pages: 175
ISBN-13: 1491903775
DOWNLOAD EBOOK →Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
Author: Jeanne W. Ross
Publisher: MIT Press
Published: 2021-09-21
Total Pages: 205
ISBN-13: 0262542765
DOWNLOAD EBOOK →One of Forbes's Top Ten Technology Books of the Year How to redesign ‘big, old’ companies for digital success—featuring a survey of 300+ business leaders and 30+ global organizations, including Amazon, Uber, LEGO, Toyota North America, Philips, and USAA. Most established companies have deployed such digital technologies as the cloud, mobile apps, the internet of things, and artificial intelligence. But few established companies are designed for digital. This book offers an essential guide for retooling organizations for digital success through 5 key building blocks: • Shared Customer Insights • Operational Backbone • Digital Platform • Accountability Framework • External Developer Platform In the digital economy, rapid pace of change in technology capabilities and customer desires means that business strategy must be fluid. As a result, business design has become a critical management responsibility. Effective business design enables a company to quickly pivot in response to new competitive threats and opportunities. Most leaders today, however, rely on organizational structure to implement strategy, unaware that structure inhibits, rather than enables, agility. In companies that are designed for digital, people, processes, data, and technology are synchronized to identify and deliver innovative customer solutions—and redefine strategy. Digital design, not strategy, is what separates winners from losers in the digital economy. Designed for Digital offers practical advice on digital transformation, with examples that include Amazon, BNY Mellon, DBS Bank, LEGO, Philips, Schneider Electric, USAA, and many other global organizations. Drawing on 5 years of research and in-depth case studies, the book is an essential guide for companies that want to disrupt rather than be disrupted in the new digital landscape.
Author: Graham Tanaka
Publisher: McGraw Hill Professional
Published: 2003-08-26
Total Pages: 446
ISBN-13: 9780071376174
DOWNLOAD EBOOK →Praise for Digital Deflation: "Technology, productivity, deflation, and wealth creation. Its all here, and Graham Tanaka is right on target!" --Lawrence Kudlow, CNBCs "Kudlow & Cramer." "Whether youre bullish, bearish or in between, this is an important book for all investors to read!" --Dr. Edward Yardeni, Chief Investment Strategist, Prudential Securities "Once in a great while, an original and thought-provoking book comes along. Digital Deflation is it--a must read!" --Thomas R. Schwarz, former president and COO, Dunkin Donuts, Inc. "Graham Tanaka has sensed, well ahead of most, the issues surrounding the possible emergence of deflation. He demonstrates that our measurement processes, tuned as they are to inflation, are not picking up the declines in real prices that are occurring--and that we are missing the implications for our economy and corporate strategies." --William C. Dunkelberg, chief economist, National Federation of Independent Business "Consumers spend on goods and services with the greatest quality improvement rather than merely responding to price information. Thank Graham Tanaka for laying out this and other valuable insights in Digital Deflation. Read it." --Wayne Angell, former Federal Reserve Governor How the "digital revolution" is driving todays economy--and its impact on corporations, government policy, and the stock market New technologies have transformed how todays economy works. Digital Deflationexamines this new economic environment, from how we got here to where we are going. Eye-opening yet solidly grounded, it explains how low inflation and interest rates, coupled with technology-driven productivity gains, will create massive wealth in the coming decades, and benefit stock market P/E multiples over the long term. Combining insightful analyses with convincing charts and graphs, Digital Deflationprovides a clear understanding of how digital technologies will continue to alter every aspect of business. Readers will discover: Why inflation declined so dramatically in the 1980s and 1990s, and is likely to head even lower New measures of economic activity and how they will affect policy The laws of digital deflation--how they work and what they mean for corporate decision makers
